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Overall experience with CaptivateIQ
“The most efficient commissions/sales management tool I've ever worked with.”
“Captivate IQ Recognized for Flexibility, Efficiency and Organized Features by Customers”
About Company
Company Description
CaptivateIQ is an agile commission solution provider that helps businesses to maintain consistent alignment between their revenue teams and changing business objectives. With its flexible and user-friendly approach, the company focuses on offering the capability to create a variety of commission plans, reduce time spent on payout processing, and encourage sales teams by giving instantaneous transparency.
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User Sentiment About CaptivateIQ
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CaptivateIQ Likes & Dislikes
Mainly the ease of use/flexibility. You have full option to customize it to your needs, accommodate the most exotic exceptions and very quickly run mock-ups/simulations while keeping full control of the data including permissions and automation with our other systems in my organization. On top of that you have very detailed reporting capabilities and if needed API access to add/extract data.
Flexibility Efficiency Organization
The ease of use is great for the admin team and the users. Once you get everything built, it is smooth sailing. If small updates/changes need to be made within the commission plans, it is fairly straight forward. You do need to make sure you have all of your data sources set up correctly - as I come from a complicated and multi data sourced company, we have learned!
There are really no flaws I can think of other than 'with great power comes great responsibility'. Without proper planning you can easily allow for too many exceptions which are later hard to track. It's not so much a product issue as something the company needs to think about.
Consistency and attention to detail
Building commission plans are clunky. It is not a walk in the park but it is not like doing brain surgery. My dev team needs to spend more time setting up APIs with CaptivateIQ, outside of the standard practices - so right now it is a challenge as we expand and have different data sources. My company does not have a straight forward payment based upon what is closed won, so we have had difficulty fitting our information into a one size fits all- once we figured it out we have been able to make tweaks to the process. Mostly, the challenge has been getting used to something new.
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CaptivateIQ Reviews and Ratings
- Operations Associate50M-1B USDSoftwareReview Source
The most efficient commissions/sales management tool I've ever worked with.
Based on my professional experience this is overall the most optimal commissions/sales performance tool I've ever seen. It offers great flexibility but at the same time full control over the process. Add to that how well their customer service team responds to all our queries and how they keep the product up to date based on feedback they constantly collect. - Director of Finance50M-1B USDSoftwareReview Source
Smooth Operation After Setup, Initial API Integration Demands More Development Time
The team at CaptivateIQ has been very helpful. This software has saved us time and money on extra hires on my team. We have become more efficient and effective as a team. Our users also love the software. They can obtain commission details at any time they want and get reminders to pay. - Director of Operations<50M USDSoftwareReview Source
CIQ Platform - A Game Changer for Efficiency and Design
CIQ has been a game changer for our organization for the last 7 years+. It saves us approximately 80 hours per month by eliminating manual spreadsheets and automating all compensation processes. The platform is highly-customizable, easy to build out, and doesn't require a 3rd party to install or manage. Making updates/changes is simple, which allows us to adpat quickly as our needs evolve. Our end users absolutely love it - there's virtually no learning curve thanks to CIQ's clean, intuitive design. The reporting functionality provides real-time pay statement and leaderboard insights that power our end users. Overall, CIQ is one of the best tools we've ever implemented. - HEAD OF TOTAL REWARDS50M-1B USDSoftwareReview Source
Huge upgrade in administration of sales commissions calculations from spreadsheets/manual calcs
Without a doubt, CaptivateIQ is a life saver coming from commissions calculations in spreadsheets. It creates fidelity in the data and calculations and ultimately provides excellent transparency for sales reps to understand their commissions. There is a pretty steep learning curve - the product is complex. The initial set up was very complex, cycling from month to month is still a significant lift (but obviously night and day better than spreadsheets) and then again implementing new plans requires an uplift. - Finance Associate50M-1B USDSoftwareReview Source
After learning the basics there's a world of possibilities to tread and show data and it's quite fun to build and change the setups
Overall, CIQ has been a great experience. It makes managing commissions much clearer. Eliminates human error and reduces a lot of manual work we used to do in spreadsheets