Overview
Product Information on Celonis Process Intelligence Platform
What is Celonis Process Intelligence Platform?
Celonis Process Intelligence Platform Pricing
Overall experience with Celonis Process Intelligence Platform
“Process monitoring with advanced tools stand out”
“5 years use of Process Designer highlights mixed progress and service positivity”
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About Company
Company Description
Celonis is a global enterprise software company. Its Process Intelligence Platform uses process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It is system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Celonis Process Intelligence Platform
Reviewer Insights for: Celonis Process Intelligence Platform
Deciding Factors: Celonis Process Intelligence Platform Vs. Market Average
Performance of Celonis Process Intelligence Platform Across Market Features
Celonis Process Intelligence Platform Likes & Dislikes
New views are easy to use and set up. For an SAP user, there are a lot of out-of-the-box functionalities such as starter kits and process object catalogues. I like that I can manage the whole ETL pipeline, front-end programming and set up new views quickly with existing knowledge models.
The product does the job it was designed for. The service is always friendly, very optimistic and approachable.
Great visualization of process data. Quick interface and tool reacts fast, which is helpful for drilldowns on the data and is often highlighted by our users. Level of support has improved over the years.
Some UI/UX issues bug me a lot: Celonis seems very bad at recognizing bugs in the code (can't identify simple errors at all or can't show you where an error is - no line or highlight, just a character number in a long code), Nested KPIs in the knowledge model are hard to dig into. Secondly, the PQL is a code that only Celonis uses, so there is little help in the internet or through AI beyond the Celonis documentation. Automation with action flows has high functionality, but is cumbersome and buggy to use.
Product (Process Designer): Not enough capabilities/rights for the role process author. No undo-button nor recycle bin. No easy transfer from any other format to the product (e.g. from Mural/Whiteboard after a process discovery workshop, from .ppt or Excel) Service: n/a for Process Designer coverage. For Celonis overall, sometimes Sales/Marketing seems more important than delivery.
Features are often released before they are thoroughly tested. Documentation is overall not sufficient for more complex use-cases. Many specific capabilities are not even mentioned, or the documentation just scratches the surface. This is especially annoying since Celonis uses their own PQL (process-query language), so they are the only source for documentation.
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Peer Discussions
Celonis Process Intelligence Platform Reviews and Ratings
- Data Analyst1B-10B USDHealthcare and BiotechReview Source
Process monitoring with advanced tools stand out
Celonis has great functionality and is very versatile in terms of process mining. It can do a lot even in terms of BI, operational use cases, but it excels at the process mining part and to show eventlogs and process variants. - IT Associate1B-10B USDManufacturingReview Source
Celonis Excels at Process Visualization but Lacks Detailed Guidance for Complex Implementations
Celonis is overall a great tool to get an understanding of your process related data. The UI looks great and there are plenty of visualization possibilities. However, since they are leading the development of this technology a lot of the new features are made available and being heavily advertised before they are completely ready. This happened for example with the new object-centric process mining, where a lot of questions regarding the implementation and best-practices couldn't even be answered by their internal experts due to this technology being released before the staff was properly trained on it. While the support used to be a bit slow, we are now being really well supported and are in a constant exchange. - Manager10B+ USDManufacturingReview Source
Cost, Setup, and Rapid Changes Complicate Use of Comprehensive Tool
Enterprise grade, most feature-rich tool on the market, evolving faster than competitors. That said, initial set up and modelling feel heavy (too much dependency on data engineers) but once set up is done, day to day functions are smooth without interruptions. - Software Developer50M-1B USDIT ServicesReview Source
Celonis Platform Offers Transparency, Integration, and AI-Driven Process Optimization
The Celonis process intelligence platform is it's flagship product, combining process mining, AI, and automation capabilities. - Software Development Manager10B+ USDTelecommunicationReview Source
Powerful Insights, Intutitive Platform, Real Operational Value
I am happy with both the usability of the platform and the tangible results we have achieved.