Overview
Product Information on Chorus
What is Chorus?
Chorus Pricing
Overall experience with Chorus
“Learning from Colleagues Through Shared Call Records”
“Chorus Plagued by Bugs and Glitches, Hindering Reliable Call Capture and Insights”
About Company
Company Description
ZoomInfo is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. With notable compliance to both GDPR and CCPA, ZoomInfo also ensures stringent data security and privacy.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Chorus
Performance of Chorus Across Market Features
Chorus Likes & Dislikes
I like how Chorus.ai records all my calls through Salesforce and Zoom Meetings so I can review them. Chorus even shows you when you were speaking and when the lead was speaking so you can skip to different parts of the conversation if needed. I like how I can listen to the calls of my colleagues to learn from their interactions with their leads. I like how you can pull up a call and on the right hand side there is a tab for comments. When you make a comment on a call it leaves a timestamp when you start typing, so you know what portion of the call someone is referencing.
Ability to capture calls and mark points of interest.
I like how simple the interface is in being able to filter through different types of calls so I can find and replay the exact call I'm looking for and get insights from them.
I don't like that the call recordings take a while to get uploaded from other systems like Salesforce and Zoom. Usually it takes a few hours before you can review it on Chorus. I don't like how hard it is for me to find specific calls I want to review. There is a search option but either I don't know what keywords to type or the system doesn't recognize them. I usually try to search by name on the salesforce lead record. I don't like trying to search up calls from other users outside my team. Sometimes we do call reviews for different members on the team and I find it difficult to search for a teammates list of calls they have recorded in chorus. There is a section that shows teammates on the bottom right. You have to scroll through till you find whose calls you want to see, but if I type another reps name in the search bar I don't usually see them come up.
Constantly not recording calls. Major integration issues. Lack of helpful insights when navigating issues. Many bugs and glitches only admins could fix. User interface and overall experience was poor.
There is one screen where I wasn't as sure if the filters were on there or not so I would recommend making it a bit more obvious but I overall really like this to house our calls. If there was anything else I would recommend it would be to make it easier to understand how to swap speakers (for example: if it states the speaker is X but really Y is speaking, then when Y speaks it marks it as X, I'm really not sure how to change it. I wish this was more simple/intuitive.)
Top Chorus Alternatives
Peer Discussions
Chorus Reviews and Ratings
- Account Executive50M-1B USDSoftwareReview Source
Chorus Plagued by Bugs and Glitches, Hindering Reliable Call Capture and Insights
At the beginning of using Chorus I thought it was So cool to have calls recorded and be able to take notes on those calls. However, over time I realized there were so many bugs, glitches, and probably 2/5 calls didn't record at all. - BUSINESS DEVELOPMENT ASSOCIATE50M-1B USDSoftwareReview Source
Learning from Colleagues Through Shared Call Records
We've been using this system for a while now and I've liked my experience thus far. Chorus.ai has made it much easier to review calls and get feedback which is very useful when you are trying to improve. - SENIOR UX/UI DESIGNER50M-1B USDSoftwareReview Source
Great user experience in finding and reviewing calls
Very easy to use and the transcripts are done really well which is hard to find for most platforms. - Director of Revenue Operations<50M USDSoftwareReview Source
Amazing tool to enable sales reps.
I like how it generates summaries at the end of every call with action items. This allows me to see what topics were discussed without needing to listen to the entire call.