Overview
Product Information on Commerce Cloud
What is Commerce Cloud?
Commerce Cloud Pricing
Overall experience with Commerce Cloud
“Salesforce Enables Data-Driven Decisions But Requires Advanced Setup and Expertise”
“Customizable features appreciated, unclear pricing leads to strained vendor relationships”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Commerce Cloud
Reviewer Insights for: Commerce Cloud
Commerce Cloud Likes & Dislikes
My favorite part is how seamlessly it connects to commerce, CRM and marketing data to give you data-driven insights and help you make personalized customer decisions for smarter campaigns that work at scale.
Flexible, user friendly, integrates well with lots of different platforms to help create an overall ecommerce platform that does exactly what we want it to do.
Data insights, AI driven and scalabilty.
The biggest challenge is the complexity of implementation and costs. It's quite heavy and requires specialised developers or a lot of AI-supported coding with your in-house team, making it slower than the more plug-and-play platforms.
Charge rates for the product are negotiated on a per customer basis, not clearly set out up front, this leads to feelings of not receiving value for money, which damages the relationship wit the vendor.
A bit of a learning curve
Top Commerce Cloud Alternatives
Peer Discussions
Commerce Cloud Reviews and Ratings
- Operations Manager<50M USDMediaReview Source
Salesforce Enables Data-Driven Decisions But Requires Advanced Setup and Expertise
Salesforce is a great tool for scalability and especially for enterprise clients but demands strong technical skills and planning to be setup well. If you get it right though, the performance and growth you can achieve is amazing. - DIRECTOR OF IT50M-1B USDRetailReview Source
Customizable features appreciated, unclear pricing leads to strained vendor relationships
A good solid platform that is mouldable to our needs. Contract renewals and negotiations of chargeable rates are a concern. - OPERATIONS MANAGER50M-1B USDTransportationReview Source
Data Insights and Scalability Noted, Learning Curve Presents Initial Challenge
Overall have had good success with the product which is allowing us to drive the business forward. - HEAD OF ECOMMERCE<50M USDRetailReview Source
Personalized SaaS Solution Noted for Complexity and Developer Dependence
A robust platform that offers a complete e-commerce experience, ideal for brands seeking personalization and growth. - SR DATA AND ANALYTICS MANAGER10B+ USDSoftwareReview Source
Commence Cloud: Seamless Integration but an Outdated UI Experience
Commence cloud is a mixed bag on one hand it works seamlessly with other Salesforce tools and is a great tool to handle multiple storefronts based on various regions. Having a Salesforce CRM already made it a great no brainer. But on the other hand the UI is outdated and clunky , also the onboarding to the tools are not the best.