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  3. Commerce Cloud
Logo of Commerce Cloud

Commerce Cloud

bySalesforce
in
4.2
Market Presence: E-Commerce Integration, CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

Overview

Product Information on Commerce Cloud

Updated 13th October 2025

What is Commerce Cloud?

Commerce Cloud is a software developed by Salesforce that supports businesses in managing digital commerce operations across various channels. The software provides tools for creating and customizing online storefronts, enabling product catalog management, order processing, and customer engagement. It integrates with marketing, sales, and service solutions, aiming to streamline workflows from product discovery to transaction completion. The software offers features such as inventory management, pricing and promotions control, payment processing, and customer data analysis. Commerce Cloud addresses challenges related to scaling ecommerce operations, improving user experiences, and supporting multi-site or global ecommerce strategies.

Commerce Cloud Pricing

Commerce Cloud software uses a subscription-based pricing model, where charges are typically determined by a combination of platform usage and a percentage of gross merchandise value processed through the platform. Pricing tiers vary according to transaction volume, features, and scale requirements. Exact pricing details generally require direct contact with the provider for a custom quote.

Overall experience with Commerce Cloud

Operations Manager
<50M USD, Media
FAVORABLE

“Salesforce Enables Data-Driven Decisions But Requires Advanced Setup and Expertise”

5.0
Jan 22, 2026
Salesforce is a great tool for scalability and especially for enterprise clients but demands strong technical skills and planning to be setup well. If you get it right though, the performance and growth you can achieve is amazing.
DIRECTOR OF IT
50M - 250M USD, Retail
CRITICAL

“Customizable features appreciated, unclear pricing leads to strained vendor relationships”

3.0
Oct 16, 2025
A good solid platform that is mouldable to our needs. Contract renewals and negotiations of chargeable rates are a concern.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Commerce Cloud Alternatives

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Peer Discussions

Commerce Cloud Reviews and Ratings

Showing data for 19 ratings and reviews for E-Commerce Integration market. View all 38 ratings and reviews across markets for a complete picture.

4.2

(19 Ratings)

Rating Distribution

5 Star
32%
4 Star
53%
3 Star
16%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.6

Integration & Deployment

4.1

Service & Support

4.0

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Operations Manager
    <50M USD
    Media
    Review Source

    Salesforce Enables Data-Driven Decisions But Requires Advanced Setup and Expertise

    5.0
    Jan 22, 2026
    Salesforce is a great tool for scalability and especially for enterprise clients but demands strong technical skills and planning to be setup well. If you get it right though, the performance and growth you can achieve is amazing.
  • Operations Manager
    50M-1B USD
    Insurance (except health)
    Review Source

    The system offers flexibility, but limits the import of PDF attachments.

    4.0
    Mar 2, 2026
    The system has proven to be very effective during the implementation process.
    Automated Translation from Portuguese
  • OPERATIONS MANAGER
    50M-1B USD
    Transportation
    Review Source

    Data Insights and Scalability Noted, Learning Curve Presents Initial Challenge

    5.0
    Feb 4, 2026
    Overall have had good success with the product which is allowing us to drive the business forward.
  • Support Technical
    <50M USD
    IT Services
    Review Source

    High functional capacity, complete solution

    4.0
    Feb 25, 2026
    Overall experience has been good; the platform is comprehensive and stable.
    Automated Translation from Spanish
  • DIRECTOR OF IT
    50M-1B USD
    Retail
    Review Source

    Customizable features appreciated, unclear pricing leads to strained vendor relationships

    3.0
    Oct 16, 2025
    A good solid platform that is mouldable to our needs. Contract renewals and negotiations of chargeable rates are a concern.
Showing Result 1-5 of 20

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Reviewer Insights for: Commerce Cloud

Commerce Cloud Likes & Dislikes

Like

My favorite part is how seamlessly it connects to commerce, CRM and marketing data to give you data-driven insights and help you make personalized customer decisions for smarter campaigns that work at scale.

Like

Flexible, user friendly, integrates well with lots of different platforms to help create an overall ecommerce platform that does exactly what we want it to do.

Like

The flexibility of construction to be adapted to the company's needs.

Automated Translation from Portuguese
Dislike

The biggest challenge is the complexity of implementation and costs. It's quite heavy and requires specialised developers or a lot of AI-supported coding with your in-house team, making it slower than the more plug-and-play platforms.

Dislike

Charge rates for the product are negotiated on a per customer basis, not clearly set out up front, this leads to feelings of not receiving value for money, which damages the relationship wit the vendor.

Dislike

Some features for importing attachments such as PDFs are somewhat limited and make the process a little more difficult.

Automated Translation from Portuguese