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  1. Home
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  3. Commerce Cloud
Logo of Commerce Cloud

Commerce Cloud

bySalesforce
in
4.2
Market Presence: E-Commerce Integration, CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

Overview

Product Information on Commerce Cloud

Updated 13th October 2025

What is Commerce Cloud?

Commerce Cloud is a software developed by Salesforce that supports businesses in managing digital commerce operations across various channels. The software provides tools for creating and customizing online storefronts, enabling product catalog management, order processing, and customer engagement. It integrates with marketing, sales, and service solutions, aiming to streamline workflows from product discovery to transaction completion. The software offers features such as inventory management, pricing and promotions control, payment processing, and customer data analysis. Commerce Cloud addresses challenges related to scaling ecommerce operations, improving user experiences, and supporting multi-site or global ecommerce strategies.

Commerce Cloud Pricing

Commerce Cloud software uses a subscription-based pricing model, where charges are typically determined by a combination of platform usage and a percentage of gross merchandise value processed through the platform. Pricing tiers vary according to transaction volume, features, and scale requirements. Exact pricing details generally require direct contact with the provider for a custom quote.

Overall experience with Commerce Cloud

Marketing Associate
250M - 500M USD, Retail
FAVORABLE

“Powerful catalogue tools with valuable analytics but steeper learning curve”

5.0
Jul 13, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
DIRECTOR OF IT
50M - 250M USD, Retail
CRITICAL

“Customizable features appreciated, unclear pricing leads to strained vendor relationships”

3.0
Oct 16, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Commerce Cloud Alternatives

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1. Shopify
4.3
(42 Ratings)
Logo of Adobe Commerce
2. Adobe Commerce
4.6
(15 Ratings)
Logo of Wix Ecommerce
3. Wix Ecommerce
4.2
(15 Ratings)
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About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Peer Discussions

Commerce Cloud Reviews and Ratings

4.2

(20 Ratings)

Rating Distribution

5 Star
35%
4 Star
50%
3 Star
15%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Marketing Associate
    50M-1B USD
    Retail
    Review Source

    Powerful catalogue tools with valuable analytics but steeper learning curve

    5.0
    Jul 13, 2026
    I've had a positive overall experience using Salesforce Commerce Cloud for product and catalogue management. Managing and maintaining product categories is straightforward once you are familiar with the platform. Product information can be updated efficiently, helping to keep online content up to date. Some work flows require multiple steps and could be more intuitive. The tools provide strong control over product placement, categorisation and promotions. Analytics and reporting reporting capabilities provide valuable insights into performance and search trends.
  • Marketing Associate
    50M-1B USD
    Retail
    Review Source

    Powerful catalogue tools with valuable analytics but steeper learning curve

    5.0
    Jul 13, 2026
    I've had a positive overall experience using Salesforce Commerce Cloud for product and catalogue management. Managing and maintaining product categories is straightforward once you are familiar with the platform. Product information can be updated efficiently, helping to keep online content up to date. Some work flows require multiple steps and could be more intuitive. The tools provide strong control over product placement, categorisation and promotions. Analytics and reporting reporting capabilities provide valuable insights into performance and search trends.
  • Read All 21 Reviews

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Reviewer Insights for: Commerce Cloud
Performance of Commerce Cloud Across Market Features

Commerce Cloud Likes & Dislikes

Like

One of Salesforce's standout strengths is product and catalogue inventory management, which makes it easy to manage large product catalogues. It also provides strong tools for product placement, category management, promotions and featured products. It supports secure, reliable checkout experiences for payment processing through integrations with a range of payment providers.

Like

One of Salesforce's standout strengths is product and catalogue inventory management, which makes it easy to manage large product catalogues. It also provides strong tools for product placement, category management, promotions and featured products. It supports secure, reliable checkout experiences for payment processing through integrations with a range of payment providers.

Like

One of Salesforce's standout strengths is product and catalogue inventory management, which makes it easy to manage large product catalogues. It also provides strong tools for product placement, category management, promotions and featured products. It supports secure, reliable checkout experiences for payment processing through integrations with a range of payment providers.

Dislike

Charge rates for the product are negotiated on a per customer basis, not clearly set out up front, this leads to feelings of not receiving value for money, which damages the relationship wit the vendor.

Dislike

Charge rates for the product are negotiated on a per customer basis, not clearly set out up front, this leads to feelings of not receiving value for money, which damages the relationship wit the vendor.

Dislike

Charge rates for the product are negotiated on a per customer basis, not clearly set out up front, this leads to feelings of not receiving value for money, which damages the relationship wit the vendor.