Overview
Product Information on Coupa
What is Coupa?
Coupa Pricing
Overall experience with Coupa
“CLMA is a big leap towards our digitalization strategy. ”
“Coupa Competitively Priced but Challenged Some Users”
About Company
Company Description
Coupa Software is a cloud-based platform focusing on business spend management (BSM). The primary objective of Coupa Software is to provide companies with the necessary tools and features needed to gain visibility and control over their business expenditures, enabling them to make more effective and secure spending decisions. The company has a global outreach and serves an extensive range of businesses worldwide.
Company Details
Do You Manage Peer Insights at Coupa?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Coupa
Reviewer Insights for: Coupa
Deciding Factors: Coupa Vs. Market Average
Performance of Coupa Across Market Features
Coupa Likes & Dislikes
The CLMA Upgraded version enables the following positive features: - Being fully integrated with Coupa P2P/Spend platform. Thus, it is easier to navigate, approve and monitor contracts. - Approval flow is visible to everyone. There is transparency as to the approvers and the status of the workflow. - Comments on the transactions/contracts are visible to everyone as well. - Drafting and approval of contracts are simplified.
Documentation on implementation and use was satisfactory
Coupa's biggest strength continues to be its intuitive user interface, from both an end user and administrator perspective.
1. Not on the CLMA product itself but the Coupa Support which we experience long lead-time in resolving issues. 2. The CLMA user manuals are not that detailed. But this is just a minor issue for us since we have certified CLMA users/practitioners. 3. It would be better to have Coupa implementation team based in Asia/SEA, so there will be no significant timing difference.
Submitting invoices was a toilsome process due to the complexity and number of steps. Purchase orders were opaque and difficult to cross reference with other internal systems. Access control was not particularly granular and requesting access/escalating access had too many steps.
With recent changes in Coupa leadership as a result of the acquisition, it remains unclear if the new team will be able to continue to be the innovative force in the P2P market, especially with the rapid and ever-changing pace of AI. Notably, the quality and timeliness of support has also diminished over the past few years.
Top Coupa Alternatives
Peer Discussions
What Your Peers Are Saying About Coupa
Coupa Reviews and Ratings
- MANAGER OF IT SERVICES50M-1B USDHealthcare and BiotechReview Source
CLMA is a big leap towards our digitalization strategy.
Our organization has been using CLMA since 2021, with users from 8 of our country affiliates (Indonesia, Thailand, Vietnam, Myanmar, Malaysia, Singapore, Cambodia and Philippine). Coming from the manual way of managing our contracts, the CLMA is a big leap towards our digitalization strategy. It has delivered our 4 key success factors after its implementation: 1. Standardized contract management process across the region; 2. Full visibility of contracts; 3. Automated approval/review workflow; and 4. Develop standard contract templates To date we have uploaded around 700 contracts (active and draft) in the system. Just recently CLMA has upgraded (aligning with Coupa Core) and we are happy with the improvements in overall user experience, ease of creating contracts and simplified roles and permissions. - Director, Digital Procurement Transformation10B+ USDConsumer GoodsReview Source
Coupa continues to be the leader in P2P technology and is achieving our goals. Time will tell how they adapt to the AI market.
Overall, the Coupa solution has been exceptional in meeting our company's goals and delivering on the business case. - ENGINEERING MANAGER50M-1B USDIT ServicesReview Source
Product Features Easy Navigation And Seamless Integration With Various Other Systems
Clear interface, better than competitors and ability to have everything at a glance - CATEGORY SPECIALIST1B-10B USDManufacturingReview Source
It's an outstanding tool which requires process adaptation, but creates value.
What stands out right away is the intuitive, consumer-grade user experience. Interface is very friendly and easy to use. It may be slightly confusing at first, although once you put your hands on it it becomes very clear what to do next. Good link between the negotiated contract and the purchase order process ensures we control the contract effectively. - ENGINEER50M-1B USDIT ServicesReview Source
Consolidated Inventory and Invoicing Processes Increase Efficiency in Coupa Application
The Coupa ordering system is an all-in-one contract creation, compliance, invoicing,payments, product sourcing and ordering application, We use the Coupa program for all our day to day activities and highly recommend it.