Overview
Product Information on Coveo AI‑Relevance Platform
What is Coveo AI‑Relevance Platform?
Coveo AI‑Relevance Platform Pricing
Overall experience with Coveo AI‑Relevance Platform
“Relevant unique experience for customers made possible through trustable AI”
“The platform is robust allowing us to execute our personalisation testing stress free.”
About Company
Company Description
Coveo is focused on personalizing digital experiences across numerous business interactions by utilizing unified search, analytics, and machine learning. Its primary offering facilitates effortless and efficient operations for platforms such as websites, ecommerce, contact centers and intranets. The company is committed to delivering relevant information as well as recommendations and is partnered with some of the global enterprise technology players. It has more than 1,500 activations, catering to various industries across mid-to-large sized global organizations.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Coveo AI‑Relevance Platform
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Performance of Coveo AI‑Relevance Platform Across Market Features
Coveo AI‑Relevance Platform Likes & Dislikes
Entirely engineered for 1:1 true personalization. The digital experience adapts to each unique visitor which skyrockets our conversion rates. It also works well for our team to structure siloed data. It also gives access to advanced AI models through APIs for custom projects, indeed very useful.
Easy to use, reliable.
Campaign level effectiveness of any marketing tactics can be viewed from the Dashboard and it also provide flexibility to choose right campaign for the user.
Integration across Microsoft products is lacking somewhere and can be improved. Additionally, chatbots offerings will be useful
The reporting on the newer merchandising/personalisation area - this area is really easy to use but lacks the detailed reporting of the CX area.
Discovery of customer base which have high intent for target marketing is not possible on this platform and requires separate analytics for identification.
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Peer Discussions
Coveo AI‑Relevance Platform Reviews and Ratings
- SOFTWARE ENGINEER50M-1B USDRetailReview Source
Relevant unique experience for customers made possible through trustable AI
Coveo works like a charm for creating individualized experiences for large set of customers with its strong AI features. It utilizes sophisticated ML which indeed creates a difference. Recommended from my side. - DIRECTOR OF PRODUCT MANAGEMENT50M-1B USDHealthcare and BiotechReview Source
Get campaign level effectiveness of any marketing tactic
For performing A/B test and triggering any campaign to identified users, we use this platform. Customer retention and experience is the key metrics that can also be tracked using this portal. - ARCHITECT50M-1B USDIT ServicesReview Source
A nice product with progressive road map
A great product with a continuous improvement roadmap. The coverage toward personalization applying the machine learning model which provides very handy options to marketers. Coveo products can be integrated with many connectors available which are pretty much ready to use. - SYSTEMS INFRASTRUCTURE ADMINISTRATOR50M-1B USDManufacturingReview Source
Extremely intuitive software which can easily cut your work time in half.
This is fairly new software which was implemented earlier this year. This software has actually sped up our day to day work considerably and has helped streamline most online/digital activities. AI technology that learns each other individual behaviour with each application they use, and personalizes each users experience and recommendations at every point along the way. This software is very unique, and unlike anything we've really used before outside of a web/internet experience. I heard about Coveo through a friend of mine who had implemented it at their business, and after testing out a demo for few week, we could quickly see the benefits. - SENIOR SOFTWARE ENGINEER10B+ USDHealthcare and BiotechReview Source
Promote your product and services through Coveo Relevance Cloud
We are using Coveo Relevance Cloud tool for content personalization, doing A/B testing, triggering personalized communication and giving customers to omni channel experience. We are getting reports as well that how many customers have taken our offers so that we can do more customizations.