DealHub CPQ

DealHub CPQ is a very flexible and robust solution, which has been meeting all our Enterprise needs. It's very well designed and modularized, so we don't have to use everything, but if we want, there are already plenty of solutions to most common needs out of the box. We recently migrated from another Enterprise CPQ, which can unnecessarily be more powerful as it allows way more customization through custom coding, but that's not necessarily a strength, as having more options doesn't necessarily mean you're going to make the best one. I like that DealHub give all we need in a well-designed way, so we don't have to reinvent the wheel, while also limiting the chance for over-engineering and bad design. It definitely allows for API calls and some coding, but so far we have used and haven't needed much of it, which is positive, as the CPQ process itself is complex enough.

Solution has a wide range of features / capabilities that require no code to configure. Implementation team from DealHub has been fantastic. We've gotten great feedback from our sellers regarding quote creation / approval / eSignature since we've transitioned to DealHub. We're (typically) able to iterate on this solution without help from DealHub / without any code, thanks to on-hands training from our implementation team / the admin course. Tool flexibility is great in terms of how it meets our requirements, but this flexibility is a two-edged sword—sometimes it means we've created an unnecessarily complicated architecture rather than being forced into one best-practice approach. Ultimately, this is a matter of discipline for administrators (pick a direction and stick with it), but it can be tricky to quickly visualize your architecture if you're looking for a "one stop shop" / need to bring someone up to speed on your specific configuration.

I have been using DealHub as an administrator over the last few years at 2 different companies. The product is easy to implement and use, and very customizable based on your business needs and product offering. What stands out the most about DealHub is the people. Whether it is the Customer Success Managers or the Support team, you truly feel like your needs matter and they prioritize getting you answers and assistance. I've always felt very well supported as a DealHub administrator, and DealHub also takes all of our feedback + suggestions into consideration for quick improvements and their roadmap.

Our overall experience with the DealHub solution has been very positive. The flexibility it provides and the ease of the system to learn and understand has been incredible. We have a very diverse and complex pricing across multiple different product families and we're able to run a price book and playbook that is easy to update and maintain. The Dealhub team is also very responsive with any questions or assistance required to work through or give advice.

I've had a generally positive experience using dealhub. Dealhub was a product I had never used prior to starting at my company, so there were definitely some growing pains when becoming the admin of the platform. The more I grow into the role, the more comfortable I've become and the more complex we've been able to get with the quoting tool, ie. pulling in salesforce queries for product generation, using it for both our MSP and VAR sides of the business, utilizing the dealroom capabilities for contract execution. I can also say that our director of customer success has been incredibly helpful and available for any issues or questions we may have and that has been one of the best parts about using the product.