DealHub CPQ

Configurability and flexibility - DealHub can model highly complex pricing structures, approval logic, and product relationships without heavy development. It adapts well to unique business models - from SAAS to services - and can evolve as requirements change. Integrated Approval and DealRoom Workflow - Having approvals, quoting, and contract execution all in one flow is a major strength. The DealRoom functionality gives full visibility into deal progress and allows legal and finance to collaborate directly within the platform. Strong integration and automation capabilities - DealHub integrates seamlessly with our CRM and external systems through APIs and connectors, enabling real-data sync and automating downstream processes like cost modelling and reporting. Continuous support - the combination of CSM, Solution Expert, and polished support means you are never stuck for long - they are responsive, solution orientated, and proactive in helping us scale.

It's inexpensive

DealHub CPQ is generally very flexible in terms of allowing Admins to build workflows as needed. Once a business requirement is broken down into clear logic, it can most likely be built in DealHub. The business is given autonomy as to the degree of freedom we can give reps in the selling process and allows the ability to include workflow approvals when the need arises.

Complexity of initial configuration and learning curve - DealHub's flexibility is its biggest strength, but also a challenge. The initial set up requires a deep understanding of both the product, and more importantly the business logic. For complex use cases, configuration can be time consuming without internal technical expertise. Loose ends and inconsistencies in the business logic will carry over into the tool and slow down development, which unfortunately DealHub will not directly solve. Performance and UI responsiveness - in larger builds, the UI can be slow (especially when configuring the backend). Documentation depth - the online documentation doesn't always cover edge cases or advanced configurations - the platform evolves fast, so it's sometimes easier to work directly with DealHub support to find solutions.

To many workflow steps

While, for the most part, DealHub is very simple for admins to configure, there are certain issues and seemingly unintended gaps that get introduced as processes become more complex. Our instance utilizes the multi-system feature to allow users to add additional years/terms to the quote at differing prices. While this feature is great, I find that it can become a little difficult, if at all possible, to reference specific answers from a specific tab from the multi-system question group on proposal attributes to reference in output documents or tie to approval rules. There are other things that sometimes don't work properly like, proposal attributes of products being displayed on the product summary tab even though logic has been set to display them only on specific criteria. The rounding of the pricing calculation of product factors is also not flexible so we face many issues where prices do not seem like they're calculated accurately from the customer's/reseller's perspective because of how DealHub calculates it.