Overview
Product Information on Deel
What is Deel?
Deel Pricing
Deel Product Images
Overall experience with Deel
“Great when you have a strong CSM, can be rough and rigid without one”
“Initial Onboarding Challenging Due to Support Delays and Difficult-to-Navigate Interface”
About Company
Company Description
Deel is a global-first people platform that simplifies the hiring, paying, managing, and developing of international workforces. Our platform provides comprehensive solutions for the entire employee lifecycle, including Employer of Record (EOR), global payroll, contractor management, compliance, benefits administration, performance management, and career development tools. With Deel, businesses can navigate the complexities of international hiring, cross-border payments, and compliance with local labor laws - facilitating global expansion without the need for local entities. Our in-house payroll engines and continuous compliance updates ensure that your team is always up-to-date with the latest regulations. Deel supports companies of all sizes, providing a central view of your entire workforce in one single place.
Company Details
Do You Manage Peer Insights at Deel?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Deel
Performance of Deel Across Market Features
Deel Likes & Dislikes
The onboarding and offboarding tracker are working very well right now and give good visibility on processes They accomodate for our very specific PTO policies which is great too, and our current CSM is great
The ability to hire talent pretty much anywhere in the world is a compelling capability.
- Ease of use for both admins and EORs - AI and automated features - Reliable service
Sometimes a bad CSM or their legal team's rigidity can make the experience feel like we don't have an ally but rather someone who's making our life harder. Besides this, they don't always seem to want to take full risk responsibility for EORs, which is exactly what we need them to do as part of this esrvice
While the interface is modern, it does take some learning to figure out where things are. I find myself scratching my head trying to remember the sequence of clicks to navigate to a particular area, almost every time I use the platform.
- Almost too many reports that give you the same information, so although they are customizable, it can be hard to find one that works - Invoice items can change and are not always clear, depending on who processes EOR payroll - Sometimes, there can be delays in answering questions, especially when it comes to HR policy, depending on the time difference
Top Deel Alternatives
Peer Discussions
Deel Reviews and Ratings
- Chief Financial Officer<50M USDSoftwareReview Source
Initial Onboarding Challenging Due to Support Delays and Difficult-to-Navigate Interface
Customer support is slow, with an average response time of over 24 hours. They do have a chat interface helpdesk, but even after connecting with a real human, invariably that person cannot answer my specific questions and I end up getting referred to a "specialist" who takes days to respond. It was a frustrating experience during onboarding and the first 6-9 months of using the platform. Now that we have been using the platform for about two years, I know my way around and consider it a good -- though not great -- service. - DIRECTOR OF PEOPLE EXPERIENCE50M-1B USDMediaReview Source
Great when you have a strong CSM, can be rough and rigid without one
The Deel experience has always heavily depended on whether we get a good or a bad CSM. When we have a good CSM it all feels very smoot, but when we had bad CSMs (and they have quite high turnover so we had 5 or so CSMs in 3 years) then it all felt sluggish. It's a great product. - Senior Director, People Operations<50M USDServices (non-Government)Review Source
EOR Management Simplified on Deel Despite Some Reporting and Response Challenges
We've been using Deel for our EORs for a few years now. Their website/portal is easy to use from an administrator as well as an employee perspective. It's easy to onboard new EORs, and they find using Deel a great experience. The reports and automated functionalities help me to reduce the time spent looking for information. There are also several AI features that are very helpful, especially when you need to find compliance information across different countries. I use the AI search feature quite a bit. Our employees are happy with the benefits that Deel has available and they are easy to use. We had a difficult time with customer service last year. We had several customer success folks that shuffled through and just weren't getting the right support. When we said something, Deel leadership stepped in and made it right. Our service has been great every since. - Chief Financial Officer<50M USDSoftwareReview Source
One stop shop for foreign EOR and Freelancers for us.
We are using Deel as hub for freelancers and EORs outside our main jurisdiction. Since we joined the platform continuously improved and expanded in scope. We are super happy with how things work operationally and in terms of on- and off-boarding of new colleagues. - BUSINESS OPERATIONS SPECIALIST<50M USDIT ServicesReview Source
Deel EOR - a Helpful Solution for Hiring Globally
Deel EOR has made a difference in our hiring process. It made it easier to hire and handle employees outside the US. Deel EOR works best for us since they handle compliance, contracts and country-specific labor laws that helps us in our hiring process.