Overview
Product Information on Deel
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Overall experience with Deel
“Deel EOR - a Helpful Solution for Hiring Globally”
“Initial Onboarding Challenging Due to Support Delays and Difficult-to-Navigate Interface”
About Company
Company Description
Deel is a global-first people platform that simplifies the hiring, paying, managing, and developing of international workforces. Our platform provides comprehensive solutions for the entire employee lifecycle, including Employer of Record (EOR), global payroll, contractor management, compliance, benefits administration, performance management, and career development tools. With Deel, businesses can navigate the complexities of international hiring, cross-border payments, and compliance with local labor laws - facilitating global expansion without the need for local entities. Our in-house payroll engines and continuous compliance updates ensure that your team is always up-to-date with the latest regulations. Deel supports companies of all sizes, providing a central view of your entire workforce in one single place.
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Deel Likes & Dislikes
What I like the most about using Deel EOR is that it gives the hiring team peace of mind when it comes to dealing with compliance. They've provided detailed labor laws specific to countries our new hires are from, which helps to accurately generate the new hire contract which saves us a lot of time. We can also acquire the country-specific benefits that new hires are entitled to which is a great help to ensure we give them the best offer in joining the company.
The ability to hire talent pretty much anywhere in the world is a compelling capability.
The service and the portal is easy to use, the customer service is great at answering any questions, and the price was able to be competitive and flexible for our small non-for-profit
Although my overall experience with Deel EOR has been great so far, there are some areas that need to be improved. There are times when studying country-specific compliance details and labor laws can be difficult to understand and may require additional information which sometimes leads to longer waiting times. As for the platform, it may sometimes be difficult to navigate, especially for new users trying out advanced features. Reaching out to customer support in times of need for clarification, especially on labor laws, has been very helpful to us, although we have encountered slow response times at times.
While the interface is modern, it does take some learning to figure out where things are. I find myself scratching my head trying to remember the sequence of clicks to navigate to a particular area, almost every time I use the platform.
I dont have dislikes. I do still wish the service was a little bit less pricey, but Deel was very fair with the price point and flexible with us, and I understand that this is the market value of this type of service.
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Deel Reviews and Ratings
- Chief Financial Officer<50M USDSoftwareReview Source
Initial Onboarding Challenging Due to Support Delays and Difficult-to-Navigate Interface
Customer support is slow, with an average response time of over 24 hours. They do have a chat interface helpdesk, but even after connecting with a real human, invariably that person cannot answer my specific questions and I end up getting referred to a "specialist" who takes days to respond. It was a frustrating experience during onboarding and the first 6-9 months of using the platform. Now that we have been using the platform for about two years, I know my way around and consider it a good -- though not great -- service. - BUSINESS OPERATIONS SPECIALIST<50M USDIT ServicesReview Source
Deel EOR - a Helpful Solution for Hiring Globally
Deel EOR has made a difference in our hiring process. It made it easier to hire and handle employees outside the US. Deel EOR works best for us since they handle compliance, contracts and country-specific labor laws that helps us in our hiring process. - Chief Executive Officer<50M USDMiscellaneousReview Source
Non-Profit Team Highlights Accessibility And Market-Fair Pricing Of Global Service
Our company engages a small team of specialized lawyers. It was difficult to find good staff when our search was limited to just Canadians. Deel’s service was and is a game changer for us, allowing us to easily and without hassle engage our current small, global workforce. Incredible! - Global HR Business PartnerGov't/PS/EdGovernmentReview Source
Deel Enhances Workflow Efficiency and Transparency with HR Automation and robust Tools
Deel has provided outstanding customer service and shared highly transparently all information related to functionalities, customer experience, partners and costs for their service. I was able to truly evaluate the advantages and gaps presented in the platform. The system is very robust and can optimise a large range of HR processes which increases the effectiveness of deliverables by the team. I am able to automate a variety of procedures, I am always up to date with compliance thanks to their knowledge hub and integrated AI, and relevant stakeholders are also able to collaborate with me through the system. It has strongly improved the way of working in my organisation, how we manage data, accesses and workflows, and decreased manual work. - Senior Director, People Operations<50M USDServices (non-Government)Review Source
EOR Management Simplified on Deel Despite Some Reporting and Response Challenges
We've been using Deel for our EORs for a few years now. Their website/portal is easy to use from an administrator as well as an employee perspective. It's easy to onboard new EORs, and they find using Deel a great experience. The reports and automated functionalities help me to reduce the time spent looking for information. There are also several AI features that are very helpful, especially when you need to find compliance information across different countries. I use the AI search feature quite a bit. Our employees are happy with the benefits that Deel has available and they are easy to use. We had a difficult time with customer service last year. We had several customer success folks that shuffled through and just weren't getting the right support. When we said something, Deel leadership stepped in and made it right. Our service has been great every since.