Review Summary
Users appreciate Dynatrace for its comprehensive monitoring capabilities, intuitive interface, and strong customer s ...
Overview
Product Information on Dynatrace
Updated 13th October 2025
What is Dynatrace?
Dynatrace Pricing
Overall experience with Dynatrace
IT Associate
50M - 250M USD, SoftwareFAVORABLE
“DQL Centralization Praised Yet Deployment and Documentation Difficulties Persist”
Out of the box experience has been fantastic, but the documentation has proven to be sparse and hard to decipher. A greater focus on use cases and real-world examples of implementations would prove to be much more beneficial. I also think that better support would be helpful. There have been a dozen times where my support ticket would be passed around L1 techs for a very advanced technical use case instead of being sent up to SMEs for faster resolution.
SENIOR SITE RELIABILITY ENGINEER
500M - 1B USD, Insurance (except health)CRITICAL
“Poor guidance and support after purchase and a general tendency to translate any request for assistance into an excuse to increase contract spend.”
Support from Dynatrace has been a very "yes man" experience. We were frequently fed the false narrative that would would be able to achieve meaningful observability by simply installing OneAgent. Overall it felt like we had wasted a large amount of time approaching observability from a fundamentally wrong perspective, while being encouraged that we were doing things right the whole time from our hands on Dynatrace representatives. This resulted in getting virtually no value out of Dynatrace.
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Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Observability Platforms
Digital Experience Monitoring
About Company
Company Description
Dynatrace is the AI-powered observability platform. We empower today’s AI-enabled digital enterprises to understand their systems and data so they can analyze, automate, and innovate faster. With Dynatrace, you can transform complexity into your greatest asset and drive your business forward.
Company Details
Company type
Public
Year Founded
2005
Head office location
Waltham, United States
Number of employees
1001 - 5000
Annual Revenue
1B-3B USD
Website
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Peer Discussions
What Your Peers Are Saying About Dynatrace
VP of IT
How are you approaching Observability in the Cloud across both non-prod and prod environments? Are you paying for a tool (e.g. Dynatrace) across all environments or only production? If only production, are your devops teams able to use the tool effectively in production after not having used it in development? If across all environments, how is the cost not prohibitive? Or, did you manage to accept it as a cost of doing business?Vice President of Enterprise Solutions
See Full DiscussionI’ve found that a 'tool-first' approach can sometimes lead to unnecessary costs. Instead, consider a 'problem-first' mindset: pinpoint specific observability needs in both non-prod and prod environments before selecting tools. If using tools like Dynatrace across all environments, ensure they’re utilized effectively by your DevOps teams. For those managing costs, evaluate if a tool’s expense is justified by its value and how it contributes to overall efficiency. Balancing cost with effectiveness is key to a sustainable observability strategy.
Director of Corporate Development
Curious to hear how organizations are leveraging observability tools in relation to their ITSM platforms. Where is the source of truth for SLAs/SLOs? How is application dependency mapping handled? Is there integration between the two technologies? We are using Dynatrace (observability) and ServiceNow (ITSM), for reference.Sr Software Principal engineer (Gen AI and ML Security)
See Full DiscussionServicenow + Dynatrace is a decent combination. Although, it would be better to maintain the product/app dependencies in a separate system, infra dependency in Servicenow, observability in dynatrace/splunk/grafana
Dynatrace Reviews and Ratings
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- IT Associate50M-1B USDSoftwareReview Source
DQL Centralization Praised Yet Deployment and Documentation Difficulties Persist
Out of the box experience has been fantastic, but the documentation has proven to be sparse and hard to decipher. A greater focus on use cases and real-world examples of implementations would prove to be much more beneficial. I also think that better support would be helpful. There have been a dozen times where my support ticket would be passed around L1 techs for a very advanced technical use case instead of being sent up to SMEs for faster resolution. - Manager, Project Management10B+ USDBankingReview Source
Powerful, observability for Enterprise, but invest in training and budget planning before you commit
Dynatrace is a powerful AI driven observability platform that excels at full stack monitoring and automated root cause analysis, it's a top choice for large enterprises though the learning curve, frequent UI changes and high costs make it less ideal for small teams. - IT Associate10B+ USDFinance (non-banking)Review Source
Challenges in Cost Reporting and Session Replay Impact Troubleshooting Capabilities
overall this product is quite nice and usable, but there are times when we run into challenges in reporting on costs or when we experience issues with session replay. We are unable to understand and report on issues that occur with sessions, we are unable to troubleshoot these issues effectively - SENIOR SITE RELIABILITY ENGINEER50M-1B USDInsurance (except health)Review Source
Poor guidance and support after purchase and a general tendency to translate any request for assistance into an excuse to increase contract spend.
Support from Dynatrace has been a very "yes man" experience. We were frequently fed the false narrative that would would be able to achieve meaningful observability by simply installing OneAgent. Overall it felt like we had wasted a large amount of time approaching observability from a fundamentally wrong perspective, while being encouraged that we were doing things right the whole time from our hands on Dynatrace representatives. This resulted in getting virtually no value out of Dynatrace. - Manager Of It Services50M-1B USDConsumer GoodsReview Source
Strong Technical Features Highlighted, User Interface Perceived as Disjointed at Times
We recently purchased Dynatrace, but we chose it based on the POC. The amount of time and effort that has been displayed by the company has been incredible - very helpful in every aspect of the procurement process and post procurement. We have had folks readily available to help ramp up the installation and configuration of the environment
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