Overview
Product Information on eGain AI Knowledge Hub
Updated 16th March 2026
What is eGain AI Knowledge Hub?
eGain AI Knowledge Hub Pricing
Overall experience with eGain AI Knowledge Hub
Chargé De Relations Adhérents
50M - 250M USD, Insurance (except health)FAVORABLE
“A good tool for handling customer relationships and engagement.”
We use the software as a tool for customer engagement. The productprovides us with a platform for a strong consultation partnership. It has amazing features such as eGain ClickTocall and eGain Call Track for call tracking and real-time analysis of customer engagements.
Sr. Content Specialist
1B - 3B USD, BankingCRITICAL
“Great product - Service and Support is Finally Improving.”
The product itself from the end user perspective is top notch. Little to no down time. The search functionality is very fast and accurate. The creation of knowledge content is not so smooth. Lots of idiosyncrasies and format translation issues that take a while to get used to with the authoring console. Creating Guided Help (AI) content has a huge learning curve with documentation that isn't especially good at making connections between the pieces.
About Company
Company Description
eGain provides AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption.
Company Details
Company type
Public
Year Founded
1997
Head office location
Sunnyvale, United States
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
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- Chargé De Relations Adhérents50M-1B USDInsurance (except health)Review Source
A good tool for handling customer relationships and engagement.
We use the software as a tool for customer engagement. The productprovides us with a platform for a strong consultation partnership. It has amazing features such as eGain ClickTocall and eGain Call Track for call tracking and real-time analysis of customer engagements. - Customer Performance Excellence Manager50M-1B USDEnergy and UtilitiesReview Source
Valued Partnership: The Role of a Customer Success Manager in Product Utilization
We've been using the product for nearly 20 years and have had upgrades to the new versions in between. This has been well supported - Associate1B-10B USDBankingReview Source
Stable operation, comprehension of business processes
Wide array of available functions. Room for improvement on the UX/UI. Off the shelf product is reliable but custom modification requests take time. Support TTRs vary. - Resource Operation Supervisor1B-10B USDInsurance (except health)Review Source
Thank you for a stress free product
eGain customer support is top notch. Their managed services team always is responsive and can provide insights to help improve your customer experience. The Implementation team when you add on to you product is very helpful and will handle any issue no matter the size or scope. Their customer support from our account manager has been helpful in identifying new areas we can improve our customer experience. - Customer Service & Support Associate1B-10B USDEnergy and UtilitiesReview Source
Solve knowledge base
great understanding of knowledge and expert implementation advice
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