Review Summary
See a synthesized overview of the key takeaways from verified reviews of Five9 Intelligent CX Platform.
Overview
Overall experience with Five9 Intelligent CX Platform
HEAD OF CUSTOMER SERVICE AND SUPPORT
30B + USD, TransportationFAVORABLE
“Five9 Offers Friendly Interface for Managers Amid Early Support Negotiation Difficulties”
We have changed our previous software due to enhancements in Workforce Engagement Management in Five9.
CUSTOMER SERVICE & SUPPORT ASSOCIATE
250M - 500M USD, RetailCRITICAL
“Tends to time out and reconnect”
For a call center, it is not the most reliable system. But the service team is very helpful and knowledgable.
About Company
Company Description
PanTerra Networks is a unified communications provider that delivers secure, cloud-based solutions for businesses of all sizes. Its flagship product, Streams, combines voice, video, messaging, collaboration, and file sharing into a single platform designed to support remote and hybrid work environments. PanTerra’s solutions include features such as integrated softphone, mobile apps, contact center tools, AI-driven virtual assistants, call recording, CRM and app integrations, and real-time analytics. The platform supports omnichannel communications and allows for flexible configuration to meet specific business needs. With a focus on uptime, security, and scalability, PanTerra Networks offers organizations a reliable way to manage communications and streamline workflows across distributed teams.
Company Details
Year Founded
2001
Head office location
San Jose, United States
Number of employees
201 - 500
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- HEAD OF CUSTOMER SERVICE AND SUPPORT10B+ USDTransportationReview Source
Five9 Offers Friendly Interface for Managers Amid Early Support Negotiation Difficulties
We have changed our previous software due to enhancements in Workforce Engagement Management in Five9. - Admissions ManagerGov't/PS/EdEducationReview Source
Five9 Offers Easy Setup and Versatility with Occasional Sound Quality Issues
Five9 is a simple, versatile, all in one platform that makes working with customers primarily through the phone easy! - Customer Service & Support Associate1B-10B USDTransportationReview Source
FIVE9 Customer Feedback
It's nice to work on the Five9 platform, since it is a Self service - Customer Service & Support Associate<50M USDHealthcare and BiotechReview Source
Industry Reputation Highlights Simplicity and Ease of Use Appreciation
Overall its a solid product that has an exceptional reputation in the industry. - Manager, Customer Service and Support50M-1B USDHealthcare and BiotechReview Source
A user friendly platform that is able to create the essential engagement towards success
The Five9 system is very user friendly and for the most part customizable to the needs of our organization. What makes the Five9 package GREAT is our designated TAM coordinators. They will hold your hand through structuring process. Provide support even outside of the scheduled business hours when urgent matters arise and ensure the information provided is resourceful to our needs. The TAM Coordinators make it simple for us to understand the overall Five9 package. They don't do the work for us (the things that are in our control at least) but educate us on how to operate the Five9 platform at an independent level.
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