Easy to set up Versatility intuituve
that it is web base and all your choices are in one place
Speech Analytics is very detailed and has help discover many opportunities within our organization. It allows us to perform a quick search of hot topics that require immediate attention. But the platform would be basic if the TAM coordinators were not available. They've really made the experience of Five9 comfortable to adapt.
The sound quality can be poor sometimes. There is also some delay and communication isn't as smooth as it could be.
it times out random parts of day no reason - just reconnects. Usually when a call is coming in and you are unable to answer which mean you bounce the call
We wish that the Workforce Management package we currently have was the same as what we had initially. For some reason within the process of transitioning between TAM coordinators, we lost the initial set up. Thanks to our TAM coordinator we are able to use the Wallboard Management system, however there is still a slight delay within the reporting that requires a bit of manual adjustments. Also within the Wallboard displays, though its customizable with uploading pics, it lacks features like avatars and other current display settings.
