PanTerra Networks is a unified communications provider that delivers secure, cloud-based solutions for businesses of all sizes. Its flagship product, Streams, combines voice, video, messaging, collaboration, and file sharing into a single platform designed to support remote and hybrid work environments. PanTerra’s solutions include features such as integrated softphone, mobile apps, contact center tools, AI-driven virtual assistants, call recording, CRM and app integrations, and real-time analytics. The platform supports omnichannel communications and allows for flexible configuration to meet specific business needs. With a focus on uptime, security, and scalability, PanTerra Networks offers organizations a reliable way to manage communications and streamline workflows across distributed teams.
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Five9 is much less complicated. In fact, it's usually friendly and efficient, especially for supervisors and managers to have total control over CS Agents.
that it is web base and all your choices are in one place
Easy to set up Versatility intuituve
Difficulty in clarifying proper support (in the beginning of negotiation);
it times out random parts of day no reason - just reconnects. Usually when a call is coming in and you are unable to answer which mean you bounce the call
The sound quality can be poor sometimes. There is also some delay and communication isn't as smooth as it could be.
