Five9 is much less complicated. In fact, it's usually friendly and efficient, especially for supervisors and managers to have total control over CS Agents.
that it is web base and all your choices are in one place
Easy to set up Versatility intuituve
Difficulty in clarifying proper support (in the beginning of negotiation);
it times out random parts of day no reason - just reconnects. Usually when a call is coming in and you are unable to answer which mean you bounce the call
The sound quality can be poor sometimes. There is also some delay and communication isn't as smooth as it could be.
