Five9 Intelligent CX Platform Alternatives

Considering alternatives to Five9 Intelligent CX Platform? See what this market Five9 Intelligent CX Platform users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Five9 Intelligent CX Platform compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Speech-to-Text

4.3

With the app what has worked well: 1. High accuracy for clear speech. The app performs very well when speech is clear and at a normal pace, especially for standard accents and commonly used phrases. 2. Real-time transcription. Speech is converted to text almost instantly, which makes it efficient for note taking, messaging and quick documentation. 3. Strong language support. Google's speech-to-text supports multiple languages and can switch between them fairly smoothly. 4. Easy Integration. It works seamlessly across Google products (Docs, Search, Android keyboard) making it convenient and accessible without additional set up. 5. Punctuation and formatting improvements. Automatic punctuation has improved over time and generally produces readable, well structured text. What has not worked well: 1. Struggles with accents and background noise. Accuracy decreases noticeably with strong accents, overlapping speech, or noise environment. 2. Limited customization. Users have little to no control over vocabulary training, custom terms, or industry specific language. 3. Inconsistent punctuation accuracy. While improved, punctuation can still be incorrect or missing, requiring manual edits. 4. Speaker differentiation issues. It does not reliably distinguish between multiple speakers in conversations. Read all insights and reviews for Speech-to-Text

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2. VoiceAI Connect

4.1

VoiceAI Connect has improved and simplified the process for our customer representation and voice processes. It has a smooth way to integrate bots, which is perfect for customer service.Read all insights and reviews for VoiceAI Connect

Where Five9 Intelligent CX Platform Scored Higher

Better at service and support

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3. Observe.AI

4.4

I've thoroughly enjoyed using and managing the Observe.AI platform. The partnership with the vendor has been stellar. Times when new features were launched, the customer success partner from Observe provided quick and easy to understand updates which included timeline for new features to launch, their intent and value associated with the features. The platform is consistently reliable and the reporting capabilities, Gen AI features and moment detections are consistently accurate and scalable. Read all insights and reviews for Observe.AI

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4. Mihup Interaction Analytics

4.4

Provides valuable insights into customer conversations by leveraging speech recognition and sentiment analysis. Read all insights and reviews for Mihup Interaction Analytics

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5. Enthu.ai

4

I have great experience with this software - it helps gather insights on journey and drive revenue.Read all insights and reviews for Enthu.ai

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6. Knovvu Analytics

4.7

it took very very long time to get in live. We had to wait almost a year to get it live.Read all insights and reviews for Knovvu Analytics

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7. Talkdesk

4.8

Talkdesk has been a reliable and feature-rich platform for day-to-day customer and partner interactions, the solution is table scalable and integrates well with our broader cloud and security ecosystem, call quality analytics and routing capabilities meet enterprise needs and the platform supports both operational efficiency and improved customer engagement.Read all insights and reviews for Talkdesk

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8. Chorus

3.7

We've been using this system for a while now and I've liked my experience thus far. Chorus.ai has made it much easier to review calls and get feedback which is very useful when you are trying to improve. Read all insights and reviews for Chorus

Where Five9 Intelligent CX Platform Scored Higher

Better at service and support

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