Name: Freshsales Suite
Rating: 4.2 (265 reviews)

Overview

Product Information on Freshsales Suite

Updated 13th October 2025

What is Freshsales Suite?

Freshsales Suite is a software that integrates customer relationship management, sales automation, and marketing functionalities to support business growth. It enables organizations to manage leads, automate sales workflows, and track interactions across multiple communication channels. The software offers features such as contact management, email tracking, pipeline visualization, and reporting tools to provide users with insights into sales performance and customer engagement. It also includes built-in capabilities for phone, chat, and activity capture to facilitate collaboration among sales and marketing teams. Freshsales Suite aims to help businesses streamline their sales processes and improve the management of customer relationships.

Overall experience with Freshsales Suite

Senior Product Marketing Manager

3B - 10B USD, Manufacturing

FAVORABLE

“Innovative Tool Provides Comprehensive Client Interaction Timeline and Message Sequencing”

5.0

Feb 15, 2025

It shows a proper timeline on the most recent customer interactions, including upcoming meetings, and it allows us to set up automated emails as we shuffle them through stages.

SR MANAGER - SOLUTIONS

<50M USD, Miscellaneous

CRITICAL

“Users Appreciate Dashboard Features But Express Concerns Over Customer Support”

3.0

Jun 19, 2025

the can be made of best use if the dash board can be optimized a bit.

About Company

Company Description

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.

Company Details

Company type

Public

Year Founded

2010

Head office location

San Mateo, United States

Number of employees

5001 - 10000

Annual Revenue

500M-1B USD

Website

https://www.freshworks.com

Do You Manage Peer Insights at Freshworks?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Freshsales Suite

Performance of Freshsales Suite Across Market Features

Freshsales Suite Likes & Dislikes

It offers an intuitive dashboard to easily manage communications and workflow status of multiple clients in multiple stages of sales, signup and ongoing management.

Dashboard

visual sales pipeline, forecasting, automations and workflows

When I want to change the email font it usually defaults so I have to edit the font with every email.

Their Customer Support is not good at all.

no built in social media integrations

Top Freshsales Suite Alternatives

Peer Discussions

Freshsales Suite Reviews and Ratings

Recommended Gartner Insights

<50M USD

Miscellaneous

Review Source

Users Appreciate Dashboard Features But Express Concerns Over Customer Support

1B-10B USD

Manufacturing

Innovative Tool Provides Comprehensive Client Interaction Timeline and Message Sequencing

Manager, Customer Service and Support

Banking

Bugs and Slow Support: A Look at FreshSuccess Product

1.0

Jan 23, 2025

The FreshSuccess product from Freshworks contains an endless amount of bugs that are not resolved. Support is extremely slow and is often unable to resolved bugs or issues raised.

MANAGER IN DATA ANALYTICS

50M-1B USD

Construction

Exploring Fresh Sales: A Promising Lead Management CRM Tool

Dec 31, 2024

Fresh sales is a good CRM tool which can used for lead managements

IT Services Associate

IT Services

Freshsales: A Valuable Tool for Campaign Management and Lead Generation

4.0

Dec 19, 2024

The Overall experience has been pretty good. The Freshsales is good for running the campaigns and this helps in generating leads. The automation capability is also pretty useful to automate repetitive tasks. All in all, a pretty good tool.