Name: Freshsales Suite
Rating: 4.3 (266 reviews)

Overview

Product Information on Freshsales Suite

Updated 13th October 2025

What is Freshsales Suite?

Freshsales Suite is a software that integrates customer relationship management, sales automation, and marketing functionalities to support business growth. It enables organizations to manage leads, automate sales workflows, and track interactions across multiple communication channels. The software offers features such as contact management, email tracking, pipeline visualization, and reporting tools to provide users with insights into sales performance and customer engagement. It also includes built-in capabilities for phone, chat, and activity capture to facilitate collaboration among sales and marketing teams. Freshsales Suite aims to help businesses streamline their sales processes and improve the management of customer relationships.

Overall experience with Freshsales Suite

Sales Manager

<50M USD, IT Services

FAVORABLE

“Build your campaigns with ease”

5.0

Apr 28, 2026

The ability to run campaigns is super simple, and the visual builder makes it even better

Manager, Customer Service and Support

<50M USD, Banking

CRITICAL

“Bugs and Slow Support: A Look at FreshSuccess Product”

1.0

Jan 23, 2025

The FreshSuccess product from Freshworks contains an endless amount of bugs that are not resolved. Support is extremely slow and is often unable to resolved bugs or issues raised.

About Company

Company Description

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.

Company Details

Company type

Public

Year Founded

2010

Head office location

San Mateo, United States

Number of employees

5001 - 10000

Annual Revenue

500M-1B USD

Website

https://www.freshworks.com

Do You Manage Peer Insights at Freshworks?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Freshsales Suite

Performance of Freshsales Suite Across Market Features

Freshsales Suite Likes & Dislikes

Visual Campaign Builder Ability to add custom labels to leads, and enrolling them in campaigns

The overall design and usability of the product.

visual sales pipeline, forecasting, automations and workflows

Lacks multichannel

Ability and speed of customer support. Number of product bugs. Product configuration flexibility is low.

no built in social media integrations

Top Freshsales Suite Alternatives

Peer Discussions

Freshsales Suite Reviews and Ratings

Recommended Gartner Insights

<50M USD

IT Services

Review Source

Build your campaigns with ease

Banking

Bugs and Slow Support: A Look at FreshSuccess Product

MANAGER IN DATA ANALYTICS

50M-1B USD

Construction

Exploring Fresh Sales: A Promising Lead Management CRM Tool

Dec 31, 2024

Fresh sales is a good CRM tool which can used for lead managements

Marketing Manager

Retail

Efficient & Well built CRM, needs improvements on marketing side.

4.0

Sep 13, 2024

It's pretty easy to accomplish any projects you have in mind with this tool. It's not the most beautiful tool but it is responsive and support is super efficient and effective.

Founder

Services (non-Government)

Quality Questions Loom as Freshworks Support Falters

3.0

Jul 24, 2024

I am deeply disappointed with Freshworks support for their marketing campaigns and marketing contact features. There are some tickets that have been open for more than 6 months, another ongoing ticket which is just shuttling back and forth between support and engineering teams. Bottom line: As a customer I am not able to use the features that I have paid for. We have been using Fresales Suite product for the past 3 years, but I feel it's time to move on, as the support quality is dropping.