Overview
Product Information on Freshsales Suite
Updated 13th October 2025
What is Freshsales Suite?
Freshsales Suite Pricing
Overall experience with Freshsales Suite
Senior Product Marketing Manager
3B - 10B USD, ManufacturingFAVORABLE
“Innovative Tool Provides Comprehensive Client Interaction Timeline and Message Sequencing”
It shows a proper timeline on the most recent customer interactions, including upcoming meetings, and it allows us to set up automated emails as we shuffle them through stages.
SR MANAGER - SOLUTIONS
<50M USD, MiscellaneousCRITICAL
“Users Appreciate Dashboard Features But Express Concerns Over Customer Support”
the can be made of best use if the dash board can be optimized a bit.
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Freshsales Suite
Reviewer Insights for: Freshsales Suite
Performance of Freshsales Suite Across Market Features
Freshsales Suite Likes & Dislikes
It offers an intuitive dashboard to easily manage communications and workflow status of multiple clients in multiple stages of sales, signup and ongoing management.
Read Full Review1. Easy to use, the UI is pretty good. 2. The automation workflows are very useful and this increases efficiency.
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When I want to change the email font it usually defaults so I have to edit the font with every email.
Read Full Review1. It does not have all the features. 2. It cannot send more than 1000 marketing emails. This can be a limitation for our clients.
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Freshsales Suite Reviews and Ratings
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- SR MANAGER - SOLUTIONS<50M USDMiscellaneousReview Source
Users Appreciate Dashboard Features But Express Concerns Over Customer Support
the can be made of best use if the dash board can be optimized a bit. - Senior Product Marketing Manager1B-10B USDManufacturingReview Source
Innovative Tool Provides Comprehensive Client Interaction Timeline and Message Sequencing
It shows a proper timeline on the most recent customer interactions, including upcoming meetings, and it allows us to set up automated emails as we shuffle them through stages. - IT Services Associate<50M USDIT ServicesReview Source
Freshsales: A Valuable Tool for Campaign Management and Lead Generation
The Overall experience has been pretty good. The Freshsales is good for running the campaigns and this helps in generating leads. The automation capability is also pretty useful to automate repetitive tasks. All in all, a pretty good tool. - SALES ENGINEER<50M USDTelecommunicationReview Source
Freshchat Integration Boosts Customer Assistance, Enhancing Sales Performance
Freshworks CRM has been instrumental in enhancing the insurance business sales performance by streamlining lead management and conversion processes. Its integration with Freshchat, featuring bots, support the chat team in assisting and selling to customers. Additionally, Freshsales Suite smart automations and marketing tools have improves customer management en engagement strategies, ultimately contributing to increased sales revenue - PRESALES SPECIALIST<50M USDIT ServicesReview Source
Transforming Sales Pipelines with Freshsales Suite CRM
Freshsales Suite can be described as a multifunctional CRM that is extremely effective at managing leads and sales pipelines. The platform's user interface is easy to use, and having email automatically set up has certainly made sales easier and more effective. Nevertheless, the mobile application interface needs much more to be improved, and some other features such as reporting and analytics.
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