Name: Freshsales Suite
Rating: 4.4 (248 reviews)

Overview

Product Information on Freshsales Suite

Updated 13th October 2025

What is Freshsales Suite?

Freshsales Suite is a software that integrates customer relationship management, sales automation, and marketing functionalities to support business growth. It enables organizations to manage leads, automate sales workflows, and track interactions across multiple communication channels. The software offers features such as contact management, email tracking, pipeline visualization, and reporting tools to provide users with insights into sales performance and customer engagement. It also includes built-in capabilities for phone, chat, and activity capture to facilitate collaboration among sales and marketing teams. Freshsales Suite aims to help businesses streamline their sales processes and improve the management of customer relationships.

Overall experience with Freshsales Suite

Senior Product Marketing Manager

3B - 10B USD, Manufacturing

FAVORABLE

“Innovative Tool Provides Comprehensive Client Interaction Timeline and Message Sequencing”

5.0

Feb 15, 2025

This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

SR MANAGER - SOLUTIONS

<50M USD, Miscellaneous

CRITICAL

“Users Appreciate Dashboard Features But Express Concerns Over Customer Support”

3.0

Jun 19, 2025

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About Company

Company Description

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.

Company Details

Company type

Public

Year Founded

2010

Head office location

San Mateo, United States

Number of employees

5001 - 10000

Annual Revenue

500M-1B USD

Website

https://www.freshworks.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Freshsales Suite

Performance of Freshsales Suite Across Market Features