Overview
Product Information on Geocall
What is Geocall?
Geocall Pricing
Overall experience with Geocall
“Next Gen FSM Chosen for Italian Energy Sector Due to AI-Driven Features”
“Implementation is not that easy but worth it”
About Company
Company Description
The company focuses on enhancing Field Service Management operations with advanced products, primarily catering to sectors like Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation. With more than 20 years of hands-on experience, the firm aims at transforming processes of multinational companies, pioneering an era of Field Service Management wherein task debriefing is entirely hands-free. The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities, thereby improving operational efficiency and customer satisfaction while minimizing costs.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Geocall
Performance of Geocall Across Market Features
Geocall Likes & Dislikes
Advanced geospatial features, AR-enabled remote support, works well for companies in the energy sector.
The product have several excellent features, especially planning routes, showing them on the map, and online status of each work. The service was always available, on site or remotely, hands on people and customer driven with no doubt.
Multiple skill sets, geographically distributed teams.
Support was responsive but we often had to escalate issues to have them resolved. The support infrastructure felt less robust compared to other vendors.
Service quality assurance. Some features were affected when new versions were released.
The UI feels clunky and old-school. the mobile experience, while functional, can be cumbersome,
Top Geocall Alternatives
Peer Discussions
Geocall Reviews and Ratings
- IT Manager50M-1B USDIT ServicesReview Source
Next Gen FSM Chosen for Italian Energy Sector Due to AI-Driven Features
We evaluated a group of 7 vendors to provide a FSM solution to a client in the Italian energy sector. Next Gen made the shortlist and was eventually chosen by the customer because of: - Italian based - AI driven features - Well suited for energuìy sector and already chosen by companies in the energy industry - Strong core functionalities (geospatial planning, real-time task monitoring etc.). Generally speaking we had a positive experience with OverIT, the team we worked with was responsive and helped us tailor the best solution - Manager of IT Services50M-1B USDMediaReview Source
Geocal Platform Efficient for Work Order Management but UI Needs Improvement
We've been using Geocal for several years to support and infrom our field personnel. The Platform has proven to be realiable and effective in managing and distributing work orderes directly to mobile devices - Project Manager50M-1B USDManufacturingReview Source
Improve FS process with OverIT providing faster and better solutions in a digital way.
Our organization is satisfied with the current performance of Geocall and Space1. Nevertheless, we had purchased a limited version, we have improved the whole field service process. - CIO-CTO1B-10B USDEnergy and UtilitiesReview Source
The only one argentinian utility with a MOBILE WORKFORCE MANAGEMENT SYSTEM
The OverIT team proved to be a reliable and well-trained partner. - Process Manager / Product Owner50M-1B USDEnergy and UtilitiesReview Source
Geocall as the basis for extensive process automation
Geocall is a powerful tool for assigning workorders under consideration of several assignment rules (such as areas, skills, teams, costs, routes, material, ...). Because of that it's not easy to configure. So you have to go on step by step. The mobile solution is very helpful and supports our processes.