Name: Geocall
Rating: 4.5 (31 reviews)

Overview

Product Information on Geocall

Updated 13th October 2025

What is Geocall?

Geocall is a software designed to manage and optimize field service operations by supporting scheduling, dispatching, resource allocation, and real-time communication. The software enables organizations to plan service activities, track field personnel, monitor job progress, and collect data from the field. Geocall offers features that include route optimization, work order management, mobile access for field technicians, and integration with back-office systems. The software aims to assist organizations in improving operational efficiency and resource utilization through enhanced workflow visibility and streamlined communication between the field and central offices.

Overall experience with Geocall

IT Manager

250M - 500M USD, IT Services

FAVORABLE

“Next Gen FSM Chosen for Italian Energy Sector Due to AI-Driven Features”

4.0

Jul 7, 2025

We evaluated a group of 7 vendors to provide a FSM solution to a client in the Italian energy sector. Next Gen made the shortlist and was eventually chosen by the customer because of: - Italian based - AI driven features - Well suited for energuìy sector and already chosen by companies in the energy industry - Strong core functionalities (geospatial planning, real-time task monitoring etc.). Generally speaking we had a positive experience with OverIT, the team we worked with was responsive and helped us tailor the best solution

Head of Systems Operations & Maintenance

30B + USD, Energy and Utilities

CRITICAL

“Implementation is not that easy but worth it”

3.0

Jun 23, 2017

The product is very good and the technical team very commited and always available to add new features, but we have experienced issues that have impacted the business operation.

About Company

Company Description

The company focuses on enhancing Field Service Management operations with advanced products, primarily catering to sectors like Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation. With more than 20 years of hands-on experience, the firm aims at transforming processes of multinational companies, pioneering an era of Field Service Management wherein task debriefing is entirely hands-free. The firm utilises innovative technologies like Augmented Reality and Artificial Intelligence to boost field activities, thereby improving operational efficiency and customer satisfaction while minimizing costs.

Company Details

Company type

Private

Year Founded

1999

Head office location

Fiume Veneto, Italy

Number of employees

501 - 1000

Website

https://www.overit.ai

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Geocall

Performance of Geocall Across Market Features

Geocall Likes & Dislikes

Advanced geospatial features, AR-enabled remote support, works well for companies in the energy sector.

The product have several excellent features, especially planning routes, showing them on the map, and online status of each work. The service was always available, on site or remotely, hands on people and customer driven with no doubt.

Multiple skill sets, geographically distributed teams.

Support was responsive but we often had to escalate issues to have them resolved. The support infrastructure felt less robust compared to other vendors.

Service quality assurance. Some features were affected when new versions were released.

The UI feels clunky and old-school. the mobile experience, while functional, can be cumbersome,

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Geocall Reviews and Ratings

Recommended Gartner Insights

Market Guide for Field Service Management

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50M-1B USD

IT Services

Review Source

Next Gen FSM Chosen for Italian Energy Sector Due to AI-Driven Features

Manager of IT Services

Media

Geocal Platform Efficient for Work Order Management but UI Needs Improvement

5.0

Jun 11, 2025

We've been using Geocal for several years to support and infrom our field personnel. The Platform has proven to be realiable and effective in managing and distributing work orderes directly to mobile devices

Project Manager

Manufacturing

Improve FS process with OverIT providing faster and better solutions in a digital way.

Feb 4, 2022

Our organization is satisfied with the current performance of Geocall and Space1. Nevertheless, we had purchased a limited version, we have improved the whole field service process.

Process Manager / Product Owner

Energy and Utilities

Geocall as the basis for extensive process automation

Feb 2, 2022

Geocall is a powerful tool for assigning workorders under consideration of several assignment rules (such as areas, skills, teams, costs, routes, material, ...). Because of that it's not easy to configure. So you have to go on step by step. The mobile solution is very helpful and supports our processes.

Manager Sales / Manager Product

1B-10B USD

Software

strong integration and large capability solution

Jan 31, 2022

Large benefits for our type of Industry and daily uses