Gong provides account plans, customer business objective conversations, and allows anyone on the team to catch up on an account or conversation. As someone who has changed account books 3 times in one year, it has been crucial to earning the trust and respect of my customers by being able to properly address key items so the customer doesn't need to start from scratch. It's been a helpful tool for grouping/capturing customer enhancement requests, product feedback, and searching for specific references from our customer base. It's nice to be able to concentrate on the conversation with our customers, knowing that Gong will capture the key notes I can revisit if needed. The transcripts and executive summary from each conversation has reduced the time I spend on follow up emails significantly.

Overall, Gong is a very solid tool. However, as time goes on the tool gets more expensive with less and less value added.