Name: Gong
Rating: 4.7 (362 reviews)

Overview

Product Information on Gong

Updated 13th October 2025

What is Gong?

Gong is a software designed to analyze customer interactions across phone calls, web conferences and emails, providing insights to sales teams and customer-facing organizations. The software uses conversation intelligence technology to capture and process communications, enabling users to track deal progress, assess sales messaging effectiveness and identify key trends in customer engagement. Gong facilitates coaching by highlighting opportunities for improvement and flagging risks in sales pipelines. It integrates with customer relationship management systems and various collaboration platforms to streamline workflow and data accessibility. Businesses use this software to optimize sales strategies, improve team performance and enhance decision-making based on data-driven analysis of past interactions.

Overall experience with Gong

Customer Service & Support Associate

1B - 3B USD, Software

FAVORABLE

“Comprehensive Call Insights With AI Integration Enhance Customer Success Workflows”

5.0

Dec 4, 2025

What I like most is that I can watch call recordings, get summaries, and see the transcripts. It's visually appealing and easy to use. I wish I had a tool like gong when I used to work as an SDR.

ACCOUNT MANAGER

500M - 1B USD, Software

CRITICAL

“Memory Database for Calls/Training Tool - Some Difficulty Integrating with SalesForce”

3.0

Feb 10, 2024

I can see why companies would want to use a tool like Gong. It has a lot of capabilities that can be helpful for training purposes or serve as a memory database for what happened between customers and sellers. One of the big downsides for me is the integration with Salesforce. It's clunky and a bit unreliable, which makes me hesitant to use it. To be fair, I don't know if that's on the Gong side or SalesForce side.

About Company

Company Description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

Company Details

Year Founded

2015

Head office location

Palo Alto, United States

Website

https://gong.io

Do You Manage Peer Insights at Gong?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Gong

Deciding Factors: Gong Vs. Market Average

Performance of Gong Across Market Features

Gong Likes & Dislikes

My favorite Gong feature is the integrates AI, which allows me to better prepare for my calls. As a Customer Success Manager, I can ask it about the entire history of the account I am advising. Also, because it's linked to other platforms we use, it provides the full context from Salesforce, Clari Groove, emails and all general previous interactions. This ensures I don't loose track of everything I discuss with the many clients I handle throughout the week.

I like that it breaks down the percentage talk time. That alone is worth a lot for me because I use it to gauge myself. I prefer to talk less than my customer and if I'm not, it means I could have discovered more/listened more, which is a big component of sales.

UI is very intuitive which made adoption across sales teams much smoother than expected. I especially appreciate the forecast and dashboard views along with the Ask Anything feature.

It takes a lot of time to be able to review the call after it's done. One of my main activities is to update Gainsight with customer data reviewed in the call and I need at least to wait 1 hour. I have found that if my customer enters the Zoom reunion with other name, despite never addressing that customer with the name he has on zoom It asumes that is the name. I have to change it in every summary or trancription Gong gives me.

Most of the time, it lags in syncing with SalesForce or straight up doesn't sync at all. This means that all my updates in Gong doesn't make it to SalesForce.

Their customer service is below average as is our Account Manager. Problems need multiple follow ups to get a response even on a large company tier; and often the responses provided are usually generic where I can find better answers online.

Top Gong Alternatives

Peer Discussions

Gong Reviews and Ratings

Recommended Gartner Insights

Market Guide for Revenue Data Solutions (Transitioning to GTM Data Applications)

1B-10B USD

Software

Review Source

Comprehensive Call Insights With AI Integration Enhance Customer Success Workflows

Sales Manager

50M-1B USD

Intuitive Interface Raises Adoption While Ongoing Support Issues Cause Frustration

4.0

Feb 26, 2026

Our experience has been incredibly positive from the jump. It has fundamentally changed how we look at our pipeline and forecast accuracy. The platform provides a level of visibility that we simply didn't have before, allowing our leadership team to make more informed decisions. based on real time data rather than gut feeling and part of our weekly rhythm. The only negative feedback is that their Customer Support has been below par where continuous problems do not get resolved.

<50M USD

Impact of Gong AI on GTM Team Efficiency and Deal Clarity Examined

Oct 23, 2025

I can't imagine running our GTM team without Gong. Gong AI has saved us hours of time searching for clarity on deals and reviewing calls across our sales and customer teams.

Director of Sales

Real Estate

User Experience Generally Smooth but Forecasting Complexity Noted for Some

Nov 4, 2025

I've used Gong for a few years now w/in different organizations and roles. I've always liked the functionality of call reviews, the overall user experience is user friendly in most cases.

Business Development Associate

Sales Team Adapts Quickly to User-Friendly and Intuitive Platform Features

Apr 15, 2026

Gong is very user friendly, our sales reps and sales managers have become easily acclimated and enjoy using this platform. There is clear visibility into coaching, AI driven insights, deal health and rep performance. Easy to incorporate into daily workflows and train on enhancements