Review Summary
See a synthesized overview of the key takeaways from verified reviews of Gong.
Overview
Product Information on Gong
Updated 13th October 2025
What is Gong?
Gong Pricing
Overall experience with Gong
Customer Advocacy, Senior Manager
50M - 250M USD, SoftwareFAVORABLE
“Gong Enables Better Customer Insights and Streamlined Post-Sale Processes”
Gong has transformed our sales to post-sale processes.. We have been able to capture critical information about customers that previously we only got on an ad hoc basis. Now, our customer relationships have improved as we are able to go into meetings with customers knowing their use case, current issues, and awareness of each person's role in relation to the product. I also value the AI summary that Gong provides, it is usually spot on. We have also used tracking to help us identify customers for opportunities that they would be a good candidate for.
ACCOUNT MANAGER
500M - 1B USD, SoftwareCRITICAL
“Memory Database for Calls/Training Tool - Some Difficulty Integrating with SalesForce”
I can see why companies would want to use a tool like Gong. It has a lot of capabilities that can be helpful for training purposes or serve as a memory database for what happened between customers and sellers. One of the big downsides for me is the integration with Salesforce. It's clunky and a bit unreliable, which makes me hesitant to use it. To be fair, I don't know if that's on the Gong side or SalesForce side.
About Company
Company Description
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
Company Details
Do You Manage Peer Insights at Gong?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Gong Alternatives
Peer Discussions
Gong Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Customer Advocacy, Senior Manager50M-1B USDSoftwareReview Source
Gong Enables Better Customer Insights and Streamlined Post-Sale Processes
Gong has transformed our sales to post-sale processes.. We have been able to capture critical information about customers that previously we only got on an ad hoc basis. Now, our customer relationships have improved as we are able to go into meetings with customers knowing their use case, current issues, and awareness of each person's role in relation to the product. I also value the AI summary that Gong provides, it is usually spot on. We have also used tracking to help us identify customers for opportunities that they would be a good candidate for. - Sales Manager50M-1B USDSoftwareReview Source
Intuitive Interface Raises Adoption While Ongoing Support Issues Cause Frustration
Our experience has been incredibly positive from the jump. It has fundamentally changed how we look at our pipeline and forecast accuracy. The platform provides a level of visibility that we simply didn't have before, allowing our leadership team to make more informed decisions. based on real time data rather than gut feeling and part of our weekly rhythm. The only negative feedback is that their Customer Support has been below par where continuous problems do not get resolved. - Business Development Associate1B-10B USDSoftwareReview Source
Sales Team Adapts Quickly to User-Friendly and Intuitive Platform Features
Gong is very user friendly, our sales reps and sales managers have become easily acclimated and enjoy using this platform. There is clear visibility into coaching, AI driven insights, deal health and rep performance. Easy to incorporate into daily workflows and train on enhancements - Customer Service & Support Associate1B-10B USDSoftwareReview Source
Comprehensive Call Insights With AI Integration Enhance Customer Success Workflows
What I like most is that I can watch call recordings, get summaries, and see the transcripts. It's visually appealing and easy to use. I wish I had a tool like gong when I used to work as an SDR. - Software Developer1B-10B USDFinance (non-banking)Review Source
Transcription Accuracy and Contextual Summaries Enhance Sales Call Analysis Experience
Amazing AI based software for summarizing and analyzing sales calls for GTM
...
Showing Result 1-5 of 83
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
