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Logo of Google Chat

Google Chat

byGoogle
in
4.5
2025
Market Presence: Meeting Solutions, Workstream Collaboration

Overview

Product Information on Google Chat

Updated 13th October 2025

What is Google Chat?

Google Chat is a software designed for secure and efficient communication and collaboration within organizations. It supports direct messaging and group conversations, allowing users to share files, schedule meetings, and integrate with other Google Workspace applications. The software offers threaded conversations, search capabilities, and customizable notification settings to help users organize information and stay updated on ongoing projects. By providing real-time interaction features, Google Chat addresses the need for streamlined internal communication, facilitating teamwork and information sharing in business environments.

Google Chat Pricing

Google Chat software uses a pricing model that is included as part of Google Workspace subscriptions. The software is available in various Google Workspace plans, each offering access to Chat along with other tools at tiered monthly per-user rates. There is no standalone pricing available for Google Chat software outside these suite-based subscription models.

Overall experience with Google Chat

MANAGER OF IT SERVICES
<50M USD, Real Estate
FAVORABLE

“Initial Configuration Issues Impacted Integration With Third Party Telco Providers”

5.0
Sep 16, 2025
Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
PRODUCT DESIGNER
<50M USD, Software
CRITICAL

“Google Chat: Basic Tool”

3.0
May 15, 2025
I would say that Google chat is okay for some quick messages and works quite nicely since it's tied into Gmail and the rest of your workspace. I use it mostly for short updates or checking in with colleagues if necessary. It is convenient to not have to switch platforms. That said, it feels pretty basic compared to some of the other chat tools. It gets the job done, but there is definitely room for improvement.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions
2024
For Market:
Workstream Collaboration

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Google Chat
Reviewer Insights for: Google Chat
Deciding Factors: Google Chat Vs. Market Average
Performance of Google Chat Across Market Features

Google Chat Likes & Dislikes

Like

Ease of setup, ease of use and overall integration with Google/Phone services, enabling the team to become highly productive, using 1 tool for contact/alls/chat.

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Like

Simple and integrated

Read Full Review
Like

--> Mobile support is very stable and reliable. --> You can create a custom emoji's as needed. --> It is a faster communication service compared to other available services in the market. --> We can add status as we want by updating the custom status. --> It has inbuilt meeting support which is also a good feature.

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Dislike

Integration with our 3rd party Telco presented a lot of issues, some of which were down to the 3rd party provider having no links into the Google platform that were usable. Time was an issue as the 3rd Party Telco took time to bring a suitable product that we could link our Google Tenant to for telecommunications. Great prodcut when it arrived,3 months after we were expecting it.

Read Full Review
Dislike

One thing I don't like so much is the lack of clarity around threads. So, conversations can sometimes feel a bit disjointed, especially in group chats. If someone replies in a thread, it can be easy to miss. I would say it does not feel like the most flexible tool.

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Dislike

--> I have faced notification issues in the web version of the Laptop. --> Rather than this I have not found any other issues in Chat.

Read Full Review

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Peer Discussions

Google Chat Reviews and Ratings

Showing data for 2386 ratings and reviews for Meeting Solutions market. View all 2758 ratings and reviews across markets for a complete picture.

4.5

(2386 Ratings)

Rating Distribution

5 Star
53%
4 Star
39%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.5

Last 12 Months
Filter Reviews
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Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • MANAGER OF IT SERVICES
    <50M USD
    Real Estate
    Review Source

    Initial Configuration Issues Impacted Integration With Third Party Telco Providers

    5.0
    Sep 16, 2025
    Overall the platform/product has worked really well, after the initial issues with our current Comms provider/local number provider had some initial configuration issues.
  • SOFTWARE ENGINEER
    <50M USD
    Software
    Review Source

    The Best Communication Experience With Easy File Sharing And Custom Emoji Creation

    4.0
    Nov 29, 2025
    It has been a very smooth experience with Googlechat. The features it comes with are truly awesome, like sharing data/files is very easy, and you can share high-quality images, and if you want to share/upload those images without downloading you just need to copy the image and paste where ever you want to upload/share and I think these are the features that make this platform/service more smooth and reliable.
  • MANAGER OF IT SERVICES
    50M-1B USD
    Real Estate
    Review Source

    Efficient Internal Communication Yet Formatting And Integration With Dev Tools Are Limited

    5.0
    Aug 6, 2025
    The UX is clean, lightweight and tightly integrated with the rest of the Google workspace and that makes switching between chat, Meet, Docs and Drive seamless. The platform supports fast context switching between text, video and file sharing, making it especially effective for distributed teams and remote workflows. For day-to-day internal coordination, it gets the job done without getting in the way.
  • System Analyst
    50M-1B USD
    IT Services
    Review Source

    Limited Third-Party Integration but Effective Team Communication in Google Chat Workspace

    5.0
    Jul 21, 2025
    My interaction with Google Chat has been exemplary, more so in the context of unified communications. The software plays a crucial role as the central hub for team collaboration, task tracking and file sharing. Google Chat allows for seamless real-time communication by supporting threaded conversations, document sharing, and role assigning in just one platform.
  • Line Maintenance Technician
    1B-10B USD
    Services (non-Government)
    Review Source

    Google Chat Simplifies Communication but Search Functionality Remains a Drawback

    5.0
    Jul 17, 2025
    My encounter with Google Chat as a form of unified communication has been resourceful and efficient. The software efficiently integrates with other Google products including Gmail, Google Meet, and Calendar, among others. Google Chat supports formal conversational threads and content sharing, which makes it appropriate for formal and informal engagement.
...
Showing Result 1-5 of 2422

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