Overview
Product Information on Hyland OnBase
What is Hyland OnBase?
Hyland OnBase Pricing
Hyland OnBase Product Images
Overall experience with Hyland OnBase
“Collaboration With City Praised While Concerns Noted Over Interface Modernity”
“Robust Search and Version Control Features Support Compliance Management Needs”
About Company
Company Description
Hyland provides unified content, process and application intelligence solutions that help organizations unlock insights and fuel innovation.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Hyland OnBase
Reviewer Insights for: Hyland OnBase
Deciding Factors: Hyland OnBase Vs. Market Average
Hyland OnBase Likes & Dislikes
The team is flexible, highly thorough, and provides strong support with exceptional attention to detail, ensuring all the requirements are met and nothing is overlooked during a solution implementation.
OnBase has significantly reduced the time we spend on manual tasks, has greatly improved our productivity, and has a great search functionality. Workflow automation is also a great feature that has helped reduce manual tasks.
There are so many great things about the product, but just off the top I would list these: 1. Workflow 2.Reporting Dashboards 3.Advanced Capture
Some departments felt the interface was not modern, that document classification would require significant effort, and that managing access for external teams and the public might be insufficient; they expected a simplified user experience but when demoed, they did believe the product would not be easy to use.
The user interface feels dated and is not always intuitive for new users. Customization can be complex and often requires support from IT. There is an occasional performance lag with larger document batches.
Currently I think the focus on Cloud and AI is overblown and not where the base is at.
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Peer Discussions
Hyland OnBase Reviews and Ratings
- IT Manager50M-1B USDServices (non-Government)Review Source
Collaboration With City Praised While Concerns Noted Over Interface Modernity
Hyland staff is knowledgeable, professional, responsive, and approachable, and they work collaboratively with the City to develop solutions that meet our content management needs - SENIOR ONBASE APPLICATIONS ENGINEER.1B-10B USDBankingReview Source
OnBase User Observes Shifting Focus Away From Core Capabilities And Affordability
I have worked with this product "OnBase" for over 26 years, in that time I have had generally a very positive experience. That said, times have changed and I am extremely concerned with the lack of focus on the core product and making necessary improvements and enhancements. As well a major shift in costs to a point that they may price out 25-35% of their current base which will hurt everyone. - Manager of IT Services1B-10B USDHealthcare and BiotechReview Source
Leadership Changes Drive AI Adoption and Technology Upgrades With Notable Progress
Overall a positive experience. The new leadership is moving the company in the right direction towards bringing in AI and more recent technologies. There is room for improvement, especially around customer support and cloud services. The new leadership is making positive changes in both and we're seeing progress in improving their customer support and cloud services for their large enterprise customers. - IT Associate50M-1B USDBankingReview Source
Very Stable & Efficient Product
I am coming from a year and half of on managing the OnBase Administration so still a rookie - Manager of IT Services1B-10B USDHealthcare and BiotechReview Source
Account and Customer Managers Play Crucial Role During Product Outages
The Account Executive and Customer Success Manager have been great to work with. They help escalate any and all issues we've encountered this year.