Name: Hyland OnBase
Rating: 4.2 (319 reviews)

Overview

Product Information on Hyland OnBase

Updated 13th March 2023

What is Hyland OnBase?

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI.

Overall experience with Hyland OnBase

IT Manager

250M - 500M USD, Services (non-Government)

FAVORABLE

“Collaboration With City Praised While Concerns Noted Over Interface Modernity”

5.0

Dec 31, 2025

Hyland staff is knowledgeable, professional, responsive, and approachable, and they work collaboratively with the City to develop solutions that meet our content management needs

Marketing Manager

50M - 250M USD, Healthcare and Biotech

CRITICAL

“Robust Search and Version Control Features Support Compliance Management Needs”

3.0

Jul 8, 2025

OnBase helps our organization centralize and streamline the way we store and access documents. It offers strong search capabilities and dependable version control, which is very helpful for maintaining compliance.

About Company

Company Description

Hyland provides unified content, process and application intelligence solutions that help organizations unlock insights and fuel innovation.

Company Details

Company type

Private

Year Founded

1991

Head office location

28500 Clemens Road Westlake, United States

Number of employees

1001 - 4999

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Hyland OnBase

Reviewer Insights for: Hyland OnBase

Deciding Factors: Hyland OnBase Vs. Market Average

Hyland OnBase Likes & Dislikes

The team is flexible, highly thorough, and provides strong support with exceptional attention to detail, ensuring all the requirements are met and nothing is overlooked during a solution implementation.

OnBase has significantly reduced the time we spend on manual tasks, has greatly improved our productivity, and has a great search functionality. Workflow automation is also a great feature that has helped reduce manual tasks.

There are so many great things about the product, but just off the top I would list these: 1. Workflow 2.Reporting Dashboards 3.Advanced Capture

Some departments felt the interface was not modern, that document classification would require significant effort, and that managing access for external teams and the public might be insufficient; they expected a simplified user experience but when demoed, they did believe the product would not be easy to use.

The user interface feels dated and is not always intuitive for new users. Customization can be complex and often requires support from IT. There is an occasional performance lag with larger document batches.

Currently I think the focus on Cloud and AI is overblown and not where the base is at.

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Hyland OnBase Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Services (non-Government)

Review Source

Collaboration With City Praised While Concerns Noted Over Interface Modernity

SENIOR ONBASE APPLICATIONS ENGINEER.

1B-10B USD

Banking

OnBase User Observes Shifting Focus Away From Core Capabilities And Affordability

4.0

Dec 3, 2025

I have worked with this product "OnBase" for over 26 years, in that time I have had generally a very positive experience. That said, times have changed and I am extremely concerned with the lack of focus on the core product and making necessary improvements and enhancements. As well a major shift in costs to a point that they may price out 25-35% of their current base which will hurt everyone.

Manager of IT Services

Healthcare and Biotech

Leadership Changes Drive AI Adoption and Technology Upgrades With Notable Progress

Jan 17, 2026

Overall a positive experience. The new leadership is moving the company in the right direction towards bringing in AI and more recent technologies. There is room for improvement, especially around customer support and cloud services. The new leadership is making positive changes in both and we're seeing progress in improving their customer support and cloud services for their large enterprise customers.

IT Associate

Very Stable & Efficient Product

Dec 23, 2025

I am coming from a year and half of on managing the OnBase Administration so still a rookie

Account and Customer Managers Play Crucial Role During Product Outages

Dec 30, 2025

The Account Executive and Customer Success Manager have been great to work with. They help escalate any and all issues we've encountered this year.