Product Information on Icertis Contract Intelligence (ICI)
Updated 13th October 2025
What is Icertis Contract Intelligence (ICI)?
Icertis Contract Intelligence is a software designed to manage, analyze, and automate the entire contract lifecycle for organizations. The software provides functionality for contract authoring, negotiation, execution, and renewal, offering configurable workflows and collaboration tools to streamline contract processes. By integrating with enterprise systems and leveraging artificial intelligence and analytics, the software enables users to extract insights and monitor compliance, obligations, and risks associated with contracts. The solution addresses the business problem of inefficient contract management by helping organizations reduce errors, improve visibility, and ensure adherence to policies, thus supporting operational efficiency and governance across procurement, sales, legal, and other business functions.
Icertis Contract Intelligence (ICI) Pricing
Icertis Contract Intelligence software utilizes a subscription-based pricing model, typically structured according to the number of users and the scope of functionality required. Pricing tiers may vary based on enterprise needs, contract volume, and specific modules included, with customization available for larger organizations. Detailed pricing information is generally provided upon request and may depend on deployment options and integration requirements.
Overall experience with Icertis Contract Intelligence (ICI)
VP, Legal and Compliance
1B - 3B USD, Media
FAVORABLE
“A powerful and flexible CLM solution that has transformed our contract processes and visibility”
5.0Feb 11, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Associate
500M - 1B USD, Insurance (except health)
CRITICAL
“Initial Support Challenges Addressed by Enhanced IROS Support Program Approach”
3.0Jan 26, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Icertis is a company that specialises in contract lifecycle management (CLM) through innovative technology, particularly its AI-powered Icertis Contract Intelligence (ICI) platform. The ICI platform transforms contracts from mere static documents into strategic tools by organizing and linking the important contract data that determines a company's operations. The ICI platform supports millions of contracts across various nations and languages, thus catering to a diverse array of organizations and providing them with enhanced operational efficiency.
The flexibility and configurability of the platform. Icertis allows us to tailor templates, workflows, attributes, notifications, and data structures very precisely to our organisational and legal requirements. The breadth of available configuration options including detailed metadata structures, master data integration, and highly customised notifications enables us to support very different contract types and business scenarios within one environment. This level of fine-tuning, combined with strong workflow and reporting capabilities, makes the platform suitable for complex, enterprise-wide contract management.
The flexibility and configurability of the platform. Icertis allows us to tailor templates, workflows, attributes, notifications, and data structures very precisely to our organisational and legal requirements. The breadth of available configuration options including detailed metadata structures, master data integration, and highly customised notifications enables us to support very different contract types and business scenarios within one environment. This level of fine-tuning, combined with strong workflow and reporting capabilities, makes the platform suitable for complex, enterprise-wide contract management.
The flexibility and configurability of the platform. Icertis allows us to tailor templates, workflows, attributes, notifications, and data structures very precisely to our organisational and legal requirements. The breadth of available configuration options including detailed metadata structures, master data integration, and highly customised notifications enables us to support very different contract types and business scenarios within one environment. This level of fine-tuning, combined with strong workflow and reporting capabilities, makes the platform suitable for complex, enterprise-wide contract management.
I am not an end user and have limited understanding of the strengths and weaknesses of the tool, but I know on the whole we have not been impressed with the Discovery tool AI.
I am not an end user and have limited understanding of the strengths and weaknesses of the tool, but I know on the whole we have not been impressed with the Discovery tool AI.
I am not an end user and have limited understanding of the strengths and weaknesses of the tool, but I know on the whole we have not been impressed with the Discovery tool AI.
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Icertis Contract Intelligence (ICI) Reviews and Ratings
VP, Legal and Compliance
1B-10B USD
Media
Review Source
A powerful and flexible CLM solution that has transformed our contract processes and visibility
5.0Feb 11, 2026
Our overall experience with Icertis has been excellent and it has been a real game changer for our organisation. We use the platform both as a central contract repository and for full end-to-end lifecycle management, including template-driven creation, structured approval workflows, audit trails, and automated notifications for renewals and expirations. This has significantly improved transparency, governance, and operational control.
What has made the biggest difference is the combination of structure and automation: we now have clear, auditable processes, visibility into obligations and renewal risks, and reliable data for reporting.
The implementation is complex, but this reflects the nature of enterprise contract lifecycle management rather than a limitation of the tool. In fact, it is a strength that Icertis already provides the depth of functionality and configuration options needed for large organisations. The platform clearly reflects extensive market experience and supports both basic and highly advanced use cases.
VP, Legal and Compliance
1B-10B USD
Media
Review Source
A powerful and flexible CLM solution that has transformed our contract processes and visibility
5.0Feb 11, 2026
Our overall experience with Icertis has been excellent and it has been a real game changer for our organisation. We use the platform both as a central contract repository and for full end-to-end lifecycle management, including template-driven creation, structured approval workflows, audit trails, and automated notifications for renewals and expirations. This has significantly improved transparency, governance, and operational control.
What has made the biggest difference is the combination of structure and automation: we now have clear, auditable processes, visibility into obligations and renewal risks, and reliable data for reporting.
The implementation is complex, but this reflects the nature of enterprise contract lifecycle management rather than a limitation of the tool. In fact, it is a strength that Icertis already provides the depth of functionality and configuration options needed for large organisations. The platform clearly reflects extensive market experience and supports both basic and highly advanced use cases.
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