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  1. Home
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  3. Icertis Contract Intelligence (ICI)
Logo of Icertis Contract Intelligence (ICI)

Icertis Contract Intelligence (ICI)

byIcertis
in
4.7
2025
Market Presence: Contract Life Cycle Management, Advanced Contract Analytics

Overview

Product Information on Icertis Contract Intelligence (ICI)

Updated 13th October 2025

What is Icertis Contract Intelligence (ICI)?

Icertis Contract Intelligence is a software designed to manage, analyze, and automate the entire contract lifecycle for organizations. The software provides functionality for contract authoring, negotiation, execution, and renewal, offering configurable workflows and collaboration tools to streamline contract processes. By integrating with enterprise systems and leveraging artificial intelligence and analytics, the software enables users to extract insights and monitor compliance, obligations, and risks associated with contracts. The solution addresses the business problem of inefficient contract management by helping organizations reduce errors, improve visibility, and ensure adherence to policies, thus supporting operational efficiency and governance across procurement, sales, legal, and other business functions.

Icertis Contract Intelligence (ICI) Pricing

Icertis Contract Intelligence software utilizes a subscription-based pricing model, typically structured according to the number of users and the scope of functionality required. Pricing tiers may vary based on enterprise needs, contract volume, and specific modules included, with customization available for larger organizations. Detailed pricing information is generally provided upon request and may depend on deployment options and integration requirements.

Overall experience with Icertis Contract Intelligence (ICI)

VP, Legal and Compliance
1B - 3B USD, Media
FAVORABLE

“A powerful and flexible CLM solution that has transformed our contract processes and visibility”

5.0
Feb 11, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Associate
500M - 1B USD, Insurance (except health)
CRITICAL

“Initial Support Challenges Addressed by Enhanced IROS Support Program Approach”

3.0
Jan 26, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Contract Life Cycle Management

About Company

Company Description

Updated 7th December 2023

Icertis is a company that specialises in contract lifecycle management (CLM) through innovative technology, particularly its AI-powered Icertis Contract Intelligence (ICI) platform. The ICI platform transforms contracts from mere static documents into strategic tools by organizing and linking the important contract data that determines a company's operations. The ICI platform supports millions of contracts across various nations and languages, thus catering to a diverse array of organizations and providing them with enhanced operational efficiency.

Company Details

Updated 30th October 2023
Company type
Private
Year Founded
2009
Head office location
Bellevue, United States
Number of employees
1001 - 5000
Website
http://www.icertis.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Icertis Contract Intelligence (ICI)
Reviewer Insights for: Icertis Contract Intelligence (ICI)
Deciding Factors: Icertis Contract Intelligence (ICI) Vs. Market Average
Performance of Icertis Contract Intelligence (ICI) Across Market Features

Icertis Contract Intelligence (ICI) Likes & Dislikes

Like

The flexibility and configurability of the platform. Icertis allows us to tailor templates, workflows, attributes, notifications, and data structures very precisely to our organisational and legal requirements. The breadth of available configuration options including detailed metadata structures, master data integration, and highly customised notifications enables us to support very different contract types and business scenarios within one environment. This level of fine-tuning, combined with strong workflow and reporting capabilities, makes the platform suitable for complex, enterprise-wide contract management.

Like

The flexibility and configurability of the platform. Icertis allows us to tailor templates, workflows, attributes, notifications, and data structures very precisely to our organisational and legal requirements. The breadth of available configuration options including detailed metadata structures, master data integration, and highly customised notifications enables us to support very different contract types and business scenarios within one environment. This level of fine-tuning, combined with strong workflow and reporting capabilities, makes the platform suitable for complex, enterprise-wide contract management.

Like

The flexibility and configurability of the platform. Icertis allows us to tailor templates, workflows, attributes, notifications, and data structures very precisely to our organisational and legal requirements. The breadth of available configuration options including detailed metadata structures, master data integration, and highly customised notifications enables us to support very different contract types and business scenarios within one environment. This level of fine-tuning, combined with strong workflow and reporting capabilities, makes the platform suitable for complex, enterprise-wide contract management.

Dislike

I am not an end user and have limited understanding of the strengths and weaknesses of the tool, but I know on the whole we have not been impressed with the Discovery tool AI.

Dislike

I am not an end user and have limited understanding of the strengths and weaknesses of the tool, but I know on the whole we have not been impressed with the Discovery tool AI.

Dislike

I am not an end user and have limited understanding of the strengths and weaknesses of the tool, but I know on the whole we have not been impressed with the Discovery tool AI.

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Peer Discussions

Icertis Contract Intelligence (ICI) Reviews and Ratings

4.7

(212 Ratings)

Rating Distribution

5 Star
75%
4 Star
19%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • VP, Legal and Compliance
    1B-10B USD
    Media
    Review Source

    A powerful and flexible CLM solution that has transformed our contract processes and visibility

    5.0
    Feb 11, 2026
    Our overall experience with Icertis has been excellent and it has been a real game changer for our organisation. We use the platform both as a central contract repository and for full end-to-end lifecycle management, including template-driven creation, structured approval workflows, audit trails, and automated notifications for renewals and expirations. This has significantly improved transparency, governance, and operational control. What has made the biggest difference is the combination of structure and automation: we now have clear, auditable processes, visibility into obligations and renewal risks, and reliable data for reporting. The implementation is complex, but this reflects the nature of enterprise contract lifecycle management rather than a limitation of the tool. In fact, it is a strength that Icertis already provides the depth of functionality and configuration options needed for large organisations. The platform clearly reflects extensive market experience and supports both basic and highly advanced use cases.
  • VP, Legal and Compliance
    1B-10B USD
    Media
    Review Source

    A powerful and flexible CLM solution that has transformed our contract processes and visibility

    5.0
    Feb 11, 2026
    Our overall experience with Icertis has been excellent and it has been a real game changer for our organisation. We use the platform both as a central contract repository and for full end-to-end lifecycle management, including template-driven creation, structured approval workflows, audit trails, and automated notifications for renewals and expirations. This has significantly improved transparency, governance, and operational control. What has made the biggest difference is the combination of structure and automation: we now have clear, auditable processes, visibility into obligations and renewal risks, and reliable data for reporting. The implementation is complex, but this reflects the nature of enterprise contract lifecycle management rather than a limitation of the tool. In fact, it is a strength that Icertis already provides the depth of functionality and configuration options needed for large organisations. The platform clearly reflects extensive market experience and supports both basic and highly advanced use cases.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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