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Icertis Contract Intelligence (ICI)

byIcertis
in
4.7
2025
Market Presence: Contract Life Cycle Management, Advanced Contract Analytics

Overview

Product Information on Icertis Contract Intelligence (ICI)

Updated 13th October 2025

What is Icertis Contract Intelligence (ICI)?

Icertis Contract Intelligence is a software designed to manage, analyze, and automate the entire contract lifecycle for organizations. The software provides functionality for contract authoring, negotiation, execution, and renewal, offering configurable workflows and collaboration tools to streamline contract processes. By integrating with enterprise systems and leveraging artificial intelligence and analytics, the software enables users to extract insights and monitor compliance, obligations, and risks associated with contracts. The solution addresses the business problem of inefficient contract management by helping organizations reduce errors, improve visibility, and ensure adherence to policies, thus supporting operational efficiency and governance across procurement, sales, legal, and other business functions.

Icertis Contract Intelligence (ICI) Pricing

Icertis Contract Intelligence software utilizes a subscription-based pricing model, typically structured according to the number of users and the scope of functionality required. Pricing tiers may vary based on enterprise needs, contract volume, and specific modules included, with customization available for larger organizations. Detailed pricing information is generally provided upon request and may depend on deployment options and integration requirements.

Overall experience with Icertis Contract Intelligence (ICI)

Sr. Contracts Specialist
250M - 500M USD, Consumer Goods
FAVORABLE

“Positive Supplier Collaboration Offset By System Configuration And Implementation Issues”

5.0
Aug 27, 2025
The supplier has been great to partner with and will always work to resolve any issues we may have.
Seniior DIRECTOR
10B - 30B USD, Services (non-Government)
CRITICAL

“Implementation Requires Significant Planning and Coordination Among Team Members”

3.0
Sep 9, 2025
It is hard to implement. You have to really know where you are going before designing...

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Contract Life Cycle Management

About Company

Company Description

Updated 7th December 2023

Icertis is a company that specialises in contract lifecycle management (CLM) through innovative technology, particularly its AI-powered Icertis Contract Intelligence (ICI) platform. The ICI platform transforms contracts from mere static documents into strategic tools by organizing and linking the important contract data that determines a company's operations. The ICI platform supports millions of contracts across various nations and languages, thus catering to a diverse array of organizations and providing them with enhanced operational efficiency.

Company Details

Updated 30th October 2023
Company type
Private
Year Founded
2009
Head office location
Bellevue, United States
Number of employees
1001 - 5000
Website
http://www.icertis.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Icertis Contract Intelligence (ICI)
Reviewer Insights for: Icertis Contract Intelligence (ICI)
Deciding Factors: Icertis Contract Intelligence (ICI) Vs. Market Average
Performance of Icertis Contract Intelligence (ICI) Across Market Features

Icertis Contract Intelligence (ICI) Likes & Dislikes

Like

Highly configurable and flexible system with frequent enhancements and upgrades.

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Like

The folks are helpful but it takes lots of planning and interaction.

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Like

What I like most about Icertis is its stability. I never had to worry about an outage or data security.

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Dislike

I think most of what is disliked is how it is configured. The consultant we partnered with did not provide us with enough thought leadership, so we did not make the best decisions in terms of how the system is configured. Most of the issues we experience have stemmed from that. Additionally, I wish we had a much better support package as we are on the lower tier, but that is not the supplier's fault.

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Dislike

Key implementation knowledge is with only few.

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Dislike

My primary dislike is the effort needed to configure AI services. But with their new Gen-AI product lines, Icertis is supposedly correcting that weakness.

Read Full Review

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Peer Discussions

Icertis Contract Intelligence (ICI) Reviews and Ratings

Showing data for 172 ratings and reviews for Contract Life Cycle Management market. View all 182 ratings and reviews across markets for a complete picture.

4.7

(172 Ratings)

Rating Distribution

5 Star
74%
4 Star
19%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.7

Last 12 Months
Filter Reviews
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Star Rating
Reviewer Type
Reviewer's Company Size
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  • Sr. Contracts Specialist
    50M-1B USD
    Consumer Goods
    Review Source

    Positive Supplier Collaboration Offset By System Configuration And Implementation Issues

    5.0
    Aug 27, 2025
    The supplier has been great to partner with and will always work to resolve any issues we may have.
  • IT Manager
    10B+ USD
    Hardware
    Review Source

    Icertis Stability & Customer Advocacy Impresses While AI Configuration Remains a Challenging Aspect

    5.0
    Dec 2, 2025
    My honest opinion is that Icertis is a great product with a solid set of core features. At my company, we are continuously implementing improvements and Icertis has been an effective partner in helping us achieve our goals.
  • Director of Legal and Compliance
    50M-1B USD
    Services (non-Government)
    Review Source

    How iCertis Supports Business Growth and Addresses Contractual Risks

    4.0
    Dec 3, 2025
    iCertis is a tremendous partner and they help us to be prepared for the future by understanding how our company intends to grow. They really anticipate our needs with helping to build out our contracting system.
  • CIB Innovation
    <50M USD
    Banking
    Review Source

    Project Progress Enhanced by Standardization and Improved Analytics Capabilities

    5.0
    Sep 10, 2025
    Reps have stepped up in a huge way to ensure that we have the ability to move our project along
  • IT PROGRAM MANAGEMENT SR ADVISOR
    10B+ USD
    Healthcare and Biotech
    Review Source

    Collaboration With Icertis Teams Marked by Strong Communication and Usability

    5.0
    Jul 16, 2025
    In the course of a year we have integrated Icertis AI Discovery and Contract Authoring. Having worked closely with the Icertis team, (Customer Advocacy, Project and Leadership teams) I can say that my overall experience has been a pleasure rarely seen with vendors.
...
Showing Result 1-5 of 179

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  • Magic Quadrant for Contract Life Cycle Management

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