Overview
Product Information on IFS Field Service Management Software
What is IFS Field Service Management Software?
IFS Field Service Management Software Pricing
IFS Field Service Management Software Product Images
Overall experience with IFS Field Service Management Software
“Integration Challenges and Evolving Product Capabilities Mark Transition to New IFS Suite”
“Product Delivers on Optimisation While Sales Interactions With IFS Remain Unpredictable”
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Field Service Management
About Company
Company Description
IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About IFS Field Service Management Software
Reviewer Insights for: IFS Field Service Management Software
Deciding Factors: IFS Field Service Management Software Vs. Market Average
Performance of IFS Field Service Management Software Across Market Features
IFS Field Service Management Software Likes & Dislikes
The Service Management capability is well integrated in the ERP scope and serves well the the neeed we have in construction & service projects
Read Full ReviewThe optimisation of PSO is great. This is the strength in their Field Service Management product. This would be the highlight of working with IFS
Read Full ReviewFlexibility of basic data to capture our specific data requirements. Reports are extremely helpful for business management. Ongoing development with improvements and expanded offerings.
Read Full Review
IFS took a long time form the the purchase of ASTEA to have a cleare and guide roadmap into the new IFS environemt within IFS- at the end it is a complete new set-up of all business processes. Ony data migration might be to a certain degree possible
Read Full ReviewWhen we have to deal with any sales side of IFS or any contract renegotiations. You are not clear with what response you will receive or potentially another fee that you will be charged for something.
Read Full ReviewLoss of RMB shortcuts in Cloud version vs prior Apps version. AR offerings are lacking at this time. Would like expanded capabilities in MWO app that do not currently exist, but there are work arounds. It would be nice to minimize the need to bounce between web browser and mobile app.
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Peer Discussions
IFS Field Service Management Software Reviews and Ratings
- Geschäftsfüher50M-1B USDTelecommunicationReview Source
Integration Challenges and Evolving Product Capabilities Mark Transition to New IFS Suite
Overall the integration into our landscape was difficult, since we could nit find the correct knowledge of the Service Management suite inside the IFS product portfolio. In addition the product lacked capabiliteis compared to the old ASTEA version. Now the capability is there and IFS tam within Germany focused an supported the implementation on the right level - VP, Field Service<50M USDServices (non-Government)Review Source
IFS is a great tool but like all tools you must learn to use it for your desired result
While no system is a 100% fit out of the box, IFS hits most of our needs. - APPLICATIONS MANAGER<50M USDServices (non-Government)Review Source
Service Lifecycle Management with IFS Improved by Integration and Regular Enhancements
We have been using IFS for over 15 years, and overall the experience has been positive. The platform has proven to be robust, reliable and adaptable to our evolving business needs. This functionality has enabled a number of streamlined field operations, improved service delivery and continues to maintain a high level of customer satisfaction. Over the years, IFS has demonstrated a strong commitment to innovation with regular enhancements to the application. The flexibility and integration capabilities have allowed us to tailor our specific workflows making it a vital part of our service infrastructure. - Operations Manager1B-10B USDServices (non-Government)Review Source
Attentive Assistance and Strong Scheduling Highlighted Amid Ticketing Process Concerns
The people dedicated to providing support and help to our account are very attentive, no question is any trouble. The raodshows and events really are amazing as you meet people in simplair situations either starting with IFS or been a customer for many years but they can help advise what works best for their business - IT Manager50M-1B USDIT ServicesReview Source
Comprehensive Work Order Lifecycle Management Achieved With Strong SLA Capabilities
Our team supported the deployment at a company in the energy infrastructure space. Key functional goals included full work order lifecycle management, technician mobility, SLA-based dispatch and service contract execution. IFS FSM's implementation required tight alignment between IT and operations, especially around the configuration of assets, skills and contract conditions. Success was heavily reliant on clear MVP scoping.