Overview
Product Information on Insider
What is Insider?
Insider Pricing
Overall experience with Insider
“Boosted lead generation and 39% Cost Saving with Insider's Architect”
“Average Retention Platform with low stability & low flexibility”
Badges
Multichannel Marketing Hubs
Personalization Engines
About Company
Company Description
Insider is a platform that facilitates individualized, cross-channel experiences. Its core principle lies in enabling enterprise marketers to interconnect customers' data across different channels and systems. By using an AI intent engine, Insider can predict future consumer behavior, thereby individualizing customer experiences. The company's platform is utilized to deliver experiences across various channels such as Web, App, Web Push, Email, SMS, and Messaging Apps. Insider extends services to a wide range of global businesses, covering various sectors like retail, automotive, and travel, among others. The goal of serving through Insider is to deliver AI-backed personalized experiences that live up to customer expectations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Insider
Reviewer Insights for: Insider
Deciding Factors: Insider Vs. Market Average
Performance of Insider Across Market Features
Insider Likes & Dislikes
Insider's Architect makes it incredibly easy to manage our customer data across web and mobile channels, all through a unified dashboard that provides a complete view of every interaction. Creating and launching targeted campaigns is simple and intuitive, letting our team quickly engage users with personalized experiences. We've seen our conversion rates and customer satisfaction improve thanks to real-time personalization, as the platform dynamically adapts each website experience to visitors' needs
Read Full ReviewLeveraging the Web Suite and Mobile App, we designed a cohesive and user-friendly storefront that delivers a consistent shopping experience across platforms. The interface is now engaging and easy to use while proactive discount alerts reduce cart drop offs and improve sales Thanks to Eureka, customers can instantly find products and promotions tailored to their needs. Every new accessory line is seamlessly introduced with the help of Eureka plug-ins engancing discovery.
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The initial set-up process did take some time and needed input from our tech team, but after configuring Insider's Web Suite, everything has worked smoothly and reliably for our marketing and support efforts. It would also be helpful to have more out-of-the-box integration options for local messaging platforms like SMS and WhatsApp, but the strengths of the system outweigh this minor limitation
Read Full ReviewFrequent template library updates would ensure our industry remains dynamic and ahead of trends.
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Peer Discussions
Insider Reviews and Ratings
- Marketing Manager1B-10B USDTelecommunicationReview Source
Boosted lead generation and 39% Cost Saving with Insider's Architect
From the start, Insider's marketing automation helped us create value for our company and helped us deliver seamless experiences to our customers - Marketing Manager50M-1B USDConsumer GoodsReview Source
Higher AOV coupled with a remarkable reduction in a cart abandonment rates
Our new product launches often underperformed as a customers frequently missed discovering the products. The experience across our Mobile App and Web store felt fragmented. Leveraging Insider's Web Suite and Mobile App, we set up a cohesive storefront across both channels with minimal technical support. Eureka ensured new products were easily discoverable, driving improved conversions. - Digital Marketing Specialist50M-1B USDConsumer GoodsReview Source
Seen Uplift in AOV in the past two months for newly launched food items.
The team wanted to improve sales using newly and existing food items. We used personalized overlays to get customers' attention. The team suggested to strategically place redirection bars on the website to showcase best selling products and new launches. In no time, we reached out to customers using 40+ cross channel templates. - Data Analyst50M-1B USDTransportationReview Source
Easy bookings and better service management with Insider Web Suite
With Insider's web suite, our brand is able to personalize website experiences in real time and automate standard customer chats which increases bookings and the efficiency of our support team. - Communications Associate<50M USDHealthcare and BiotechReview Source
Clareza e eficiência aprimoram rotinas de CRM, segundo experiência com Insider
Minha experiencia com a Insider tem sido muito positiva. A ferramenta trouxe mais clareza e eficiência para o trabalho do time de CRM, alem de contar com um suporte extremamente proximo e prestativo, o que faz toda a diferença no dia a dia.