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Overall experience with Interact Software
“Enhancing the Digital Workplace Experience with Interact Intranet”
“Strong Platform Requires Significant User Involvement And Minimal Post-Purchase Assistance”
About Company
Company Description
Interact addresses the critical challenge of workplace disconnection in global enterprises, where siloed communications and fragmented employee experiences cost organizations millions annually. With operations spanning North America, EMEA, UAE, and Australia, and strategic offices in New York, Manchester, Poland, and Dubai, Interact serves 1,500+ organizations worldwide, including Fortune 500 and FTSE 250 enterprises. The company exists to transform how enterprises inform and connect their greatest asset: their people. Supporting enterprise workforces across 100 countries, Interact enables organizations to break down communication barriers and create unified digital employee experiences that drive measurable business results.
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Interact Software Likes & Dislikes
Interact offers an easy-to-use, plug-and-play omnichannel platform that is so much more than just an intranet solution. With features that integrate desktop and mobile experiences, email newsletters and digital signage, and the ability to target communications to our unique audiences, it is the single most important platform for our employee communications. What I like most is the platform's flexibility and AI-forward product development combined with a strong partnership approach. It gives us the tools to design an intranet experience that truly reflects our organization's needs, especially around personalization, mobile access and scalable governance, while also providing responsive support and guidance as we evolve and mature our digital workplace strategy. The Interact team functions as a true partner, listening to our goals and helping us think strategically about how the intranet can drive engagement and efficiency over time. They are fully engaged and genuinely invested in helping us get the most value out of the platform.
Good community of users and feels like lots is happening with the product to help it evolve.
The platform's versatility and wide range of widgets and applications allow for many tasks to be centralized to one location. Creating content on the platform is intuitive; we have about 100 trained content creators who use the platform with minimal issue. The team is a true asset from both a strategic and operational perspective.
The flexibility of Interact's platform can sometimes come with added complexity. Certain features and configurations require more upfront planning, training and hands-on support, which can slow momentum, especially for teams newer to intranet governance or content management or organizations with complex team structures. Continued simplification and clearer enablement for non-technical user would be helpful. Implementation depends on tight coordination across strategy, design, training and technical workstreams, which can be challenging to manage.
A lot of handing off once the product is purchased. Feels like you are expected to just get on with it rather than have full support of using the platform to its potential.
There are a few things I wish were different, but none are deal breakers. Default permissioning settings are restrictive, meaning you have to remember to adjust when launching new areas of the site. The email tool lacks some common functionality, but it's new and continuing to be enhanced.
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Interact Software Reviews and Ratings
- DIRECTOR, INTERNAL COMMUNICATIONS1B-10B USDHealthcare and BiotechReview Source
Enhancing the Digital Workplace Experience with Interact Intranet
The partnership with Interact has been great. Their intranet product and its capabilities make it easy to deliver an engaging, modern employee experience. - Director of Communications50M-1B USDHealthcare and BiotechReview Source
Wide Range of Centralized Features Noted with Some Email Tool Limitations Identified
We have had an extremely positive experience with Interact - both the platform and the team - from the sales process through implementation and ongoing support. - Communications ManagerGov't/PS/EdGovernmentReview Source
A great experience with Interact intranet
The team we've worked with at Interact (including the team who deployed the intranet, our dedicated customer services manager and the helpdesk team) have been wonderful and we are happy with our intranet that has been live since March 2024. We are very pleased with our engaging homepage which allows us to personalise and target news to colleagues, which is valuable in a complex matrix global organisation. The powerful search engine is also really helpful, allowing colleagues to find information far more easily than on SharePoint. - Communications Associate<50M USDMiscellaneousReview Source
Frequent Role Shifts and Unnoticed Changes Complicating Workflow
Many very small changes happen to the platform without my knowledge, and I am always told there is nothing that can be done to revert things back to how they used to function. This creates many work arounds and a lot of more work on my end, and there's nothing I can do about it. - Director of Communications50M-1B USDServices (non-Government)Review Source
Best-in-Class Service: Support and Innovation
Interact is a wonderful platform with an even better team that truly supports their customers throughout their journey. From onboarding to training to launch to sustainment, they truly go above and beyond to ensure their customers can achieve their engagement and communications goals.