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Product Information on IT Glue
Updated 5th July 2024
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Overall experience with IT Glue
Business Systems Analyst It
50M - 250M USD, BankingFAVORABLE
“Strong documentation backbone for a small IT shop, but Kaseya ecosystem lock-in and pricing model give us pause”
We ran a POC of IT Glue to evaluate whether it could replace our current mix of spreadsheets, shared drives, and tribal knowledge for IT documentation. For context, we're a community bank with a small IT team, not an MSP so our needs are more internally facing. The core documentation features worked well during the POC. Structured templates for assets, configurations, and passwords were immediately useful, and we could see how it would help us during audits and exams. That said, the platform is clearly built with MSPs as the primary audience, and some of the workflow assumptions don't translate cleanly to an internal IT department at a regulated financial institution. The pricing per user adds up fast for a team our size, especially when you factor in that most of the advanced integrations are geared towards Kaseya's own product stack, which we don't use.
It Associate
500M - 1B USD, ConstructionCRITICAL
“Streamlined import process offset by challenging asset management interface”
Solid efficiency when onboarding and managing assets, older user interface can disrupt processes though like finding assets and maintaining asset inventory logic, especially for new personnel managing assets.
About Company
Company Description
Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.
Company Details
Company type
Private
Year Founded
2000
Head office location
Miami, United States
Number of employees
5001 - 10000
Website
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- Business Systems Analyst It50M-1B USDBankingReview Source
Strong documentation backbone for a small IT shop, but Kaseya ecosystem lock-in and pricing model give us pause
We ran a POC of IT Glue to evaluate whether it could replace our current mix of spreadsheets, shared drives, and tribal knowledge for IT documentation. For context, we're a community bank with a small IT team, not an MSP so our needs are more internally facing. The core documentation features worked well during the POC. Structured templates for assets, configurations, and passwords were immediately useful, and we could see how it would help us during audits and exams. That said, the platform is clearly built with MSPs as the primary audience, and some of the workflow assumptions don't translate cleanly to an internal IT department at a regulated financial institution. The pricing per user adds up fast for a team our size, especially when you factor in that most of the advanced integrations are geared towards Kaseya's own product stack, which we don't use. - It Manager<50M USDIT ServicesReview Source
Solid documentation backbone for MSPs, but be ready to invest time in structure and clean-up
Overall, my experience has been positive. IT Glue has made a noticeable difference in how organized and accessible our documentation is across the team. Day-to-day support work is faster because engineers can usually find what they need without chasing tribal knowledge. That said, the quality of the experience is directly tied to how disciplined you are with documentation standards and ongoing maintenance. It’s not a “set and forget” platform — it rewards consistency and governance. When managed well, it becomes a very reliable operational backbone; when neglected, it can become cluttered. In our case, the benefits have outweighed the friction, and it’s now a core part of our tooling. - It AssociateGov't/PS/EdEducationReview Source
AI-Driven Interface Enhances Data Security but Presents Usability Concerns for Teams
IT Glue has provided my business with many different tracking and record keeping solutions. Glue has helped us secure our passwords for our team and the ai in the interface records every keystroke and offers real time enhancements to your records. - HEAD OF IT<50M USDIT ServicesReview Source
Centralized IT Documentation and Password Storage With Decent Encryption and Audit Logging
Overall very good experience using IT Glue. Easy to use and I get to save important IT confidential information and documentation in one location. - It Associate50M-1B USDConstructionReview Source
Streamlined import process offset by challenging asset management interface
Solid efficiency when onboarding and managing assets, older user interface can disrupt processes though like finding assets and maintaining asset inventory logic, especially for new personnel managing assets.
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