Overview
Product Information on IT Glue
Updated 5th July 2024
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Overall experience with IT Glue
It Manager
<50M USD, IT ServicesFAVORABLE
“Solid documentation backbone for MSPs, but be ready to invest time in structure and clean-up”
IT MANAGER
<50M USD, IT ServicesCRITICAL
“Great for Importing Data and Integration, But Poor Table Handling”
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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About Company
Company Description
Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.
Company Details
Company type
Private
Year Founded
2000
Head office location
Miami, United States
Number of employees
5001 - 10000
Website
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Peer Discussions
IT Glue Reviews and Ratings
- It Manager<50M USDIT ServicesReview Source
Solid documentation backbone for MSPs, but be ready to invest time in structure and clean-up
Overall, my experience has been positive. IT Glue has made a noticeable difference in how organized and accessible our documentation is across the team. Day-to-day support work is faster because engineers can usually find what they need without chasing tribal knowledge. That said, the quality of the experience is directly tied to how disciplined you are with documentation standards and ongoing maintenance. It’s not a “set and forget” platform — it rewards consistency and governance. When managed well, it becomes a very reliable operational backbone; when neglected, it can become cluttered. In our case, the benefits have outweighed the friction, and it’s now a core part of our tooling.
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