Overview
Product Information on Jira Service Management
Updated 13th October 2025
What is Jira Service Management?
Jira Service Management Pricing
Overall experience with Jira Service Management
Legal Operations
<50M USD, Real EstateFAVORABLE
“Customizable set up with reporting limitations and challenging data exports”
Highly customizable with multiple tiers of security and access. As a customer / requester and as an "agent" within the tool, it's very straightforward and user-friendly. However, as someone with increased access, the initial set up was not always intuitive and documentation online was not updated. Changes would also be made to the interface without any notice, and it made it difficult to keep internal enablement materials updated as a result. Native reporting is quite limited and exporting data is more troublesome than I'd like.
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About Company
Company Description
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Company Details
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
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- Legal Operations<50M USDReal EstateReview Source
Customizable set up with reporting limitations and challenging data exports
Highly customizable with multiple tiers of security and access. As a customer / requester and as an "agent" within the tool, it's very straightforward and user-friendly. However, as someone with increased access, the initial set up was not always intuitive and documentation online was not updated. Changes would also be made to the interface without any notice, and it made it difficult to keep internal enablement materials updated as a result. Native reporting is quite limited and exporting data is more troublesome than I'd like. - IT Associate10B+ USDManufacturingReview Source
JSM’s Flexibility Enhances Workflow Yet Analytics Capabilities Remain Limited
JSM is very strong if you are already in the attlassian ecosystem. It integrates tightly with jira software, confluence and opsgenie which make it powerful for engineering, IT support and devops teams. - Associate1B-10B USDMediaReview Source
Efficient Workflow Experience May Suffer From Slow Loading With Complex Customisation
It has overall worked well for me and my colleagues, agile service and not overly complicated - SR. PRODUCT MANAGER<50M USDIT ServicesReview Source
Support made simple and effective
Product support got better. CSAT is improved are highest. The portal and widgets work the best. Agents know what they are doing
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