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  1. Home
  2. /
  3. Jira Service Management
  4. /
  5. Alternatives
Logo of Jira Service Management

Jira Service Management Alternatives

4.5(4 Ratings)

Considering alternatives to Jira Service Management? See what this market Jira Service Management users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Jira Service Management compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months
How Alternatives Are Selected
Logo of Zoho Desk
1. Zoho Desk

By Zoho

4.6
(36 Ratings)

The automation features alone are worth it. It handles the repetitive stuff so my team can focus on getting tickets closed.

Read all insights and reviews for Zoho Desk
Compare with Jira Service Management
Logo of Zendesk for customer service
2. Zendesk for customer service

By Zendesk

4.3
(4 Ratings)

Very easy to use, not much technical skill needed to customize the fields, filters and available values. Easy to integrate with other software and proper sync.

Read all insights and reviews for Zendesk for customer service
Compare with Jira Service Management
Logo of Happyfox
3. Happyfox

By Happyfox

4.5
(2 Ratings)

Overall myself and my team fellow team members have had a great time using Happyfox. We only use the ticketing basics, no ai or chat etc. The interface is simple, intuitive and fast to use, also allowing different layouts based upon our individual preferences, something we all take advantage of. Reporting and tracking are perfect for our needs and the api integrations are useful, if a little lacking in detail.

Read all insights and reviews for Happyfox

Where Jira Service Management Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with Jira Service Management
Logo of Freshdesk Omni
4. Freshdesk Omni

By Freshworks

4
(1 Rating)

Our overall experience with Freshdesk Omni is quite good till now. It provides various features and functionality for customer service and support. It's quite a reliable platform and easy to use.

Read all insights and reviews for Freshdesk Omni

Where Jira Service Management Scored Higher

  • Better at service and support
Compare with Jira Service Management
Logo of Help Scout
5. Help Scout

By Help Scout

5
(1 Rating)

Help Scout has been a game changer for customer relations and customer support.

Read all insights and reviews for Help Scout

Where Jira Service Management Scored Higher

  • Better evaluation and contracting
Compare with Jira Service Management
Logo of Sprinklr
6. Sprinklr

By Sprinklr

5
(1 Rating)

Sprinklr has been exceptional in its capabilities and offerings. They have always ensured to deploy the latest features in the domain of social media management to deliver an unified customer experience.

Read all insights and reviews for Sprinklr

Where Jira Service Management Scored Higher

  • Better at service and support
Compare with Jira Service Management
Showing Result 1-6 of 6

Top Alternatives to Jira Service Management

  • Zoho Desk
  • Zendesk for customer service
  • Happyfox
  • Freshdesk Omni
  • Help Scout
  • Sprinklr
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