Overview
Product Information on Jira
Updated 13th October 2025
What is Jira?
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Overall experience with Jira
Product Manager
<50M USD, IT ServicesFAVORABLE
“Helpful Tool for Managing Projects, Tasks and Workflows”
We use Jira for project management, bug tracking and task management. It helps our team track customer requirements, development tasks, and internal activities efficiently. The interface is simple and collaboration between teams is easy.
Marketing Associate
<50M USD, SoftwareCRITICAL
“Team collaboration benefits despite slowdowns and an outdated, complex interface”
Although it is a robust platform, it can be very confusing depending on what you need to do. There are lots of page options but it can be hard to navigate.
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Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Marketing Work Management Platforms
About Company
Company Description
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Company Details
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
What Your Peers Are Saying About Jira
IT Manager
Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?CIO
See Full DiscussionLeading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate.
Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together.
Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed.
AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives.
I hope that helps? 🙂
VP of IT
Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?CIO
See Full DiscussionUser requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.
Jira Reviews and Ratings
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- Product Manager<50M USDIT ServicesReview Source
Helpful Tool for Managing Projects, Tasks and Workflows
We use Jira for project management, bug tracking and task management. It helps our team track customer requirements, development tasks, and internal activities efficiently. The interface is simple and collaboration between teams is easy. - Marketing Associate<50M USDSoftwareReview Source
Team collaboration benefits despite slowdowns and an outdated, complex interface
Although it is a robust platform, it can be very confusing depending on what you need to do. There are lots of page options but it can be hard to navigate. - EXECUTIVE DIRECTOR OF COMMUNICATIONS ANDGov't/PS/EdEducationReview Source
Version Control and Integration Enhance Experience Despite Complex Workflow Setup
Jira made my experience good as it has the best version control so I can see who changed what and when so it is easy to retrieve back if needed. It can be integrated with the tools I use daily such as Slack, GitHub and others which makes the workflow much smoother. - Director Of Marketing<50M USDMediaReview Source
Deep workflow customization benefits collaboration, setup effort is considerable
Jira has transformed how we coordinate marketing projects and don resourcing planning, especially across teams. Having developers, product managers and marketers working from the same system has reduced a lot of friction. The workflow customisation is deep enough to tailor workflows to how your team actually works, but getting everyone up to speed takes real effort. - CIBERSEGURIDAD<50M USDIT ServicesReview Source
Flexible for technical projects, but advanced settings can be confusing
The use of Jira was very positive, we did a lot of technical projects, exchanges between our teams and for tracking vulnerabilities. It is great for ideas and organizing projects and tasks, so it is flexible and has good integration of tools and customization. On the other hand, it has some difficult config for advanced options. Maybe to simplify reporting for people that are not so much technical.
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