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  3. Jira
Logo of Jira

Jira

byAtlassian
in
4.4
2025
Market Presence: Application Development Life Cycle Management (Transitioning to DevOps Platforms), Enterprise Agile Planning Tools

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Jira Pricing

Jira software uses a subscription-based pricing model with tiered rates based on the number of users and deployment options, which include cloud-hosted and self-managed versions. Pricing varies depending on selected plans and the scale of usage, with separately available options for add-ons and enterprise-level features.

Overall experience with Jira

CUSTOMER SERVICE & SUPPORT ASSOCIATE
1B - 3B USD, Energy and Utilities
FAVORABLE

“Comprehensive And Organised Resource Aids Training But Suffers Minor Upgrade Issues”

5.0
Jan 8, 2026
Has been excellent, used it alot and it has all that we need in regards to alot of information regarding our job and best serve clients
TEAM LEAD
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Software that helps for good productive communication and collaboration.”

3.0
Dec 29, 2023
A good pack for collaborative work ,task assignment and for work review system.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Collaborative Work Management
2025
For Market:
Marketing Work Management Platforms

About Company

Company Description

Updated 8th January 2025

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
http://www.atlassian.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Jira
Performance of Jira Across Market Features

Jira Likes & Dislikes

Like

It has alot of information that we need for example to to best serve clients it is very well organised to it is easy to train other people on The product is always improved every few months which keeps it fresh

Like

Seamless collaboration between team ,Easy interface ,Easy to assign task .

Like

Jira allows us (teams) to effectively create, share and coordinate information across departments. Creation of unlimited communication channels is another great advantage of using Jira.

Dislike

Changing it alot is a good thing however sometimes it can be a bit of a downgrade and run slower etc Sometimes the information can not have exactly everything we need which is not ideal when trying to help clients I feel like upgrades could be left often and more suitable when completed however the upgrades are also a positive soa fine line to walk

Dislike

Small task make to a time to complete if we pass it from jira .Good system needed to run it smoothly .Customization is available and its easy to customise but it may lead to confusion

Dislike

I am okay with Jira since I have acquired everything I yearn for on my end.

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Peer Discussions

What Your Peers Are Saying About Jira

IT Manager
Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?
CIO
Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂
See Full Discussion
31 Mar 20252.5k Views2 Comments
VP of IT
Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?
CIO
User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.
See Full Discussion
18 Apr 2023509 Views1 Comment

Jira Reviews and Ratings

Showing data for 860 ratings and reviews for Social Software in the Workplace market. View all 7763 ratings and reviews across markets for a complete picture.

4.5

(860 Ratings)

Rating Distribution

5 Star
37%
4 Star
53%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    1B-10B USD
    Energy and Utilities
    Review Source

    Comprehensive And Organised Resource Aids Training But Suffers Minor Upgrade Issues

    5.0
    Jan 8, 2026
    Has been excellent, used it alot and it has all that we need in regards to alot of information regarding our job and best serve clients
  • Cyber Security Engineer
    50M-1B USD
    Services (non-Government)
    Review Source

    Jira Enhances Interdepartmental Communication in Organizations

    5.0
    Mar 3, 2025
    I rate Jira 5 out of 5 since it is used across all departments in my organization to boost internal communications. There has never been any challenge that I have ever come across when using this program.
  • HR MANAGER
    50M-1B USD
    Manufacturing
    Review Source

    Keeping Teams Connected Effortlessly With Jira

    5.0
    Jan 14, 2025
    We use Jira to keep our teams connected and this streamlines teamwork. With Jira, sending quick messages, sharing project info, as well as making followups and communicating is easy and all these centralizes work management.
  • SYSTEMS ADMINISTRATOR
    50M-1B USD
    Retail
    Review Source

    Jira: A Powerful Coordination Tool for BI Teams

    5.0
    Apr 30, 2024
    We use Jira as a tool for our BI Team to coordinate and track projects, documentation, etc. Well designed and simple to use, it has kept us on track and pooled knowledge for the team to gather from.
  • people operations specialist
    50M-1B USD
    IT Services
    Review Source

    Leveraging JIRA for Streamlined Onboarding and Office Management

    5.0
    Apr 5, 2024
    we use JIRA to create onboarding flows and tickets for any office related issues and offboarding flows.
...
Showing Result 1-5 of 824

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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