Name: Jira
Rating: 4.4 (7814 reviews)

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Overall experience with Jira

CUSTOMER SERVICE & SUPPORT ASSOCIATE

1B - 3B USD, Energy and Utilities

FAVORABLE

“Comprehensive And Organised Resource Aids Training But Suffers Minor Upgrade Issues”

5.0

Jan 8, 2026

Has been excellent, used it alot and it has all that we need in regards to alot of information regarding our job and best serve clients

TEAM LEAD

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“Software that helps for good productive communication and collaboration.”

3.0

Dec 29, 2023

A good pack for collaborative work ,task assignment and for work review system.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Marketing Work Management Platforms

About Company

Company Description

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Company type

Public

Year Founded

2002

Head office location

Sydney, Australia

Number of employees

10001+

Website

http://www.atlassian.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Jira

Performance of Jira Across Market Features

Jira Likes & Dislikes

It has alot of information that we need for example to to best serve clients it is very well organised to it is easy to train other people on The product is always improved every few months which keeps it fresh

Seamless collaboration between team ,Easy interface ,Easy to assign task .

Plugins feature is a boon . As that will help you add the missing requirements or functionality by a wide verse of plugin options

Changing it alot is a good thing however sometimes it can be a bit of a downgrade and run slower etc Sometimes the information can not have exactly everything we need which is not ideal when trying to help clients I feel like upgrades could be left often and more suitable when completed however the upgrades are also a positive soa fine line to walk

Small task make to a time to complete if we pass it from jira .Good system needed to run it smoothly .Customization is available and its easy to customise but it may lead to confusion

The indexing piece taking a lot of time

Top Jira Alternatives

Peer Discussions

What Your Peers Are Saying About Jira

IT Manager

Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?

CIO

Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂

See Full Discussion

31 Mar 20252.5k Views2 Comments

VP of IT

Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?

CIO

User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.

See Full Discussion

18 Apr 2023516 Views1 Comment

Jira Reviews and Ratings

Recommended Gartner Insights

1B-10B USD

Energy and Utilities

Review Source

Comprehensive And Organised Resource Aids Training But Suffers Minor Upgrade Issues

Software Developer

10B+ USD

Software

Collaboration Improves and Productivity Rises With Versatile Plugin Support Features

4.0

Mar 30, 2026

The experience with the Atlassian tools has been really good. It helps our team to have more collaboration and tracking as well. which increases the productivity

Cyber Security Engineer

50M-1B USD

Services (non-Government)

Jira Enhances Interdepartmental Communication in Organizations

Mar 3, 2025

I rate Jira 5 out of 5 since it is used across all departments in my organization to boost internal communications. There has never been any challenge that I have ever come across when using this program.

HR MANAGER

Manufacturing

Keeping Teams Connected Effortlessly With Jira

Jan 14, 2025

We use Jira to keep our teams connected and this streamlines teamwork. With Jira, sending quick messages, sharing project info, as well as making followups and communicating is easy and all these centralizes work management.

SYSTEMS ADMINISTRATOR

Retail

Jira: A Powerful Coordination Tool for BI Teams

Apr 30, 2024

We use Jira as a tool for our BI Team to coordinate and track projects, documentation, etc. Well designed and simple to use, it has kept us on track and pooled knowledge for the team to gather from.