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  3. Khoros Communities
Logo of Khoros Communities

Khoros Communities

byIgniteTech
in
4.5
Market Presence: Social Customer Service Applications (Retired), B2B Customer Community Platforms

Overview

Product Information on Khoros Communities

Updated 13th October 2025

What is Khoros Communities?

Khoros Communities is a software designed to enable organizations to build and manage online community platforms, facilitating engagement, peer-to-peer support, and knowledge sharing. The software offers features such as discussion forums, moderation tools, analytics, configurable user roles, gamification elements, and content management capabilities. It helps businesses create branded spaces for customers or members to connect, share information, and participate in ongoing dialogues. Khoros Communities addresses business needs related to customer engagement, reducing support costs, and increasing the availability of user-driven insights. It also supports integration with customer relationship management and social media tools to deliver a unified experience across channels.

Khoros Communities Pricing

Khoros Communities software uses a subscription-based pricing model with costs tailored according to factors such as the number of users, level of community engagement features, and support requirements. Custom pricing is typically provided based on the specific needs and scale of the organization.

Overall experience with Khoros Communities

Analyst
<50M USD, IT Services
FAVORABLE

“Revamping Customer Support: Leveraging AI for Efficient Service”

5.0
Jan 31, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Knowledge Specialist
500M - 1B USD, Education
CRITICAL

“Lithium Online Communities: Merely an adequate solution for our client communities ”

3.0
Dec 11, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 24th March 2025

IgniteTech is a company that primarily focuses on developing enterprise software. The main offering of IgniteTech is a platform designed to assist organizations in revenue growth, expense optimization, and speeding up transformation. This is achieved through a unique model which offers customers access to all the products in IgniteTech's portfolio.

Company Details

Updated 29th April 2025
Company type
Private
Head office location
Austin, United States
Number of employees
51 - 200
Website
http://www.ignitetech.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Khoros Communities Reviews and Ratings

4.5

(14 Ratings)

Rating Distribution

5 Star
57%
4 Star
36%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Analyst
    <50M USD
    IT Services
    Review Source

    Revamping Customer Support: Leveraging AI for Efficient Service

    5.0
    Jan 31, 2025
    It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.
  • Analyst
    <50M USD
    IT Services
    Review Source

    Revamping Customer Support: Leveraging AI for Efficient Service

    5.0
    Jan 31, 2025
    It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.
  • Read All 14 Reviews

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  • Market Guide for Social Customer Service Applications (Retired)
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Performance of Khoros Communities Across Market Features

Khoros Communities Likes & Dislikes

Like

It helps to improve customer support efficiency. Tracking satisfaction helps with customer sentiment analysis. supports both small and large businesses.

Like

It helps to improve customer support efficiency. Tracking satisfaction helps with customer sentiment analysis. supports both small and large businesses.

Like

It helps to improve customer support efficiency. Tracking satisfaction helps with customer sentiment analysis. supports both small and large businesses.

Dislike

The HTML 5 editor for articles is quite buggy. Also, our ability to check client engagement with blog posts and articles is quite limited.

Dislike

The HTML 5 editor for articles is quite buggy. Also, our ability to check client engagement with blog posts and articles is quite limited.

Dislike

The HTML 5 editor for articles is quite buggy. Also, our ability to check client engagement with blog posts and articles is quite limited.

Reviewer Insights for: Khoros Communities