Name: Khoros Communities
Rating: 3.9 (16 reviews)

Overview

Product Information on Khoros Communities

Updated 13th October 2025

What is Khoros Communities?

Khoros Communities is a software designed to enable organizations to build and manage online community platforms, facilitating engagement, peer-to-peer support, and knowledge sharing. The software offers features such as discussion forums, moderation tools, analytics, configurable user roles, gamification elements, and content management capabilities. It helps businesses create branded spaces for customers or members to connect, share information, and participate in ongoing dialogues. Khoros Communities addresses business needs related to customer engagement, reducing support costs, and increasing the availability of user-driven insights. It also supports integration with customer relationship management and social media tools to deliver a unified experience across channels.

Overall experience with Khoros Communities

Analyst

<50M USD, IT Services

FAVORABLE

“Revamping Customer Support: Leveraging AI for Efficient Service”

5.0

Jan 31, 2025

It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.

IT Knowledge Specialist

500M - 1B USD, Education

CRITICAL

“Lithium Online Communities: Merely an adequate solution for our client communities ”

3.0

Dec 11, 2018

The Lithium platform excels in overall value vis-a-vis other solutions and in scalability. However, the blog/KB article editor and article reporting features need work.

About Company

Company Description

IgniteTech is a company that primarily focuses on developing enterprise software. The main offering of IgniteTech is a platform designed to assist organizations in revenue growth, expense optimization, and speeding up transformation. This is achieved through a unique model which offers customers access to all the products in IgniteTech's portfolio.

Company Details

Company type

Private

Head office location

Austin, United States

Number of employees

51 - 200

Website

http://www.ignitetech.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Khoros Communities

Performance of Khoros Communities Across Market Features

Khoros Communities Likes & Dislikes

It helps to improve customer support efficiency. Tracking satisfaction helps with customer sentiment analysis. supports both small and large businesses.

Online Communities provide excellent bang for the buck compared to other solutions we explored.

Cost effective customer support. It encourages customer discussion, feedback or collaboration.

Requires active community management. New users need a training.

The HTML 5 editor for articles is quite buggy. Also, our ability to check client engagement with blog posts and articles is quite limited.

Maintenance and subscription cost is high. Customer can express dissatisfaction in public forums, which could lead to negative publicity if not managed properly. Initial set up is complex.

Top Khoros Communities Alternatives

Peer Discussions

Khoros Communities Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Customer Service Applications

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<50M USD

IT Services

Review Source

Revamping Customer Support: Leveraging AI for Efficient Service

TECH MANAGER

Our Company's Ultimate Platform for Interactive Customer Support

4.0

Jan 8, 2025

I am a customer of the company. They are using this platform for interaction. It helps with customer discussion, feedback and collaboration. If I have any questions or technical issues I post a question in the community. The company responds with the solution and give advice. If I search the community for user generated knowledge base where step by step guidelines are available. The tech community have suggest new features for improvements.

CX Strategist

10B+ USD

Strong Customer Success Practices Lead the Way

May 24, 2021

Worked extensively with the product for two and 1/2 years. They have a strong community base but lack vision and strength in some related functionality such as case management. Customer service wise, they have strong customer success mgmt practices. Their services team is fantastic, but it tended to take three months on average to get an official booking with them.

Business Owner, Community & Knowledge

50M-1B USD

Software

Committed to being not just a vendor, but a trusted partner committed to customer success

Sep 12, 2019

Every part of this organization commits to the success of their customers - from product management to account management and professional services. Product Managers have made an effort to reach out and seek our feedback to ensure their product roadmap balances the introduction of both new innovation while resolving customer pain points. This past year both our Sales and Customer Success leadership teams engaged to clear roadblocks we had and took action to keep our account healthy. We also had the opportunity to work with the Professional services team to help us migrate the community of a company we merged with on our existing Khoros powered community. We found our strategy consultant, project manager and migration engineer to be great partners who were committed to our success and helped us meet our commitments.

Senior Manager, SAS Communities

1B-10B USD

Miscellaneous

Solid communities platform fit-for-purpose, and a good partner for the long term

Sep 11, 2019

Khoros has been a good partner and brings a lot of expertise in the field of community management. The platform supports a natural way of working with communities. We are happy with progress on new features. We do miss a few features from our previous platform, Jive. They are slowly being added into the updated platform -- wish they came a little faster.