Name: Konnect Insights
Rating: 4.5 (80 reviews)

Overview

Product Information on Konnect Insights

Updated 13th October 2025

What is Konnect Insights?

Konnect Insights is a software designed for social media analytics and customer experience management. The software aggregates data from multiple digital channels such as social media platforms, review sites, and news sources to provide organizations with real-time insights into brand mentions, customer feedback, and market trends. It offers features including social listening, sentiment analysis, reporting, and publishing tools, as well as capabilities for managing customer engagement and workflow automation. Konnect Insights aims to help businesses monitor and analyze public perception, streamline their online response strategies, and measure the effectiveness of digital communication efforts.

Overall experience with Konnect Insights

OPERATIONAL MARKETING MANAGER

<50M USD, IT Services

FAVORABLE

“Unearthing Brand Dynamics with Konnect Insights: An Introspective Analysis”

4.0

Sep 27, 2024

Konnect Insights is an area of strength for a listening device that offers important bits of knowledge into our internet-based brand presence. In any case, the restricted revealing usefulness obstructs its capacity to make an interpretation of crude information into significant methodologies.

Executive Analytics

<50M USD, Media

CRITICAL

“Demystifying the Features of a Potent Social Analytics Product”

3.0

Jul 24, 2024

I have rated 3stars as the prouct is good for responsing to query as well as good in social analytics of the brand but the service support is kind is not too good

About Company

Company Description

Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.

Company Details

Company type

Private

Year Founded

2012

Head office location

Mumbai, India

Number of employees

51 - 200

Website

https://konnectinsights.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Konnect Insights

Deciding Factors: Konnect Insights Vs. Market Average

Performance of Konnect Insights Across Market Features

Konnect Insights Likes & Dislikes

Konnect Insights pulls in a huge measure of information from different virtual entertainment, permitting me to follow brands it makes reference to, opinion examinations, and contender movements.

The data visualization through diagram is very amazing with colorful graphs of sentiment,volumes, denographic, and more. It's very easy to understand, Another one is we can create as many dashboards according to our need and its very easy. And the competitor analysis is very well with numbers and data, apart from this sharing response with consumer is very easy and we can switch brands with one click

1. Their commitment to ensuring Konnect insight is a core solution for all user needs regarding social listening and more. 2. Their constant effort to enhance the tool and its capabilities 3. Of course, the most important service that Konnect offers is their unwavering customer support :)

Diving into explicit socioeconomics or crusade subtleties frequently requires manual information control and trading into isolated devices.

It really has too many UI glitches if there is slow connection it will not work properly and we will have to refresh the page to get of the loading screen, there is also issues with sharing response to consumers as the response shows its failed but when we give it again it shows response given twice

While it's not a major concern, there is room for improvement in their competitor analysis dashboards. I believe there could be a more effective representation of this information.

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Konnect Insights Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Analytics Applications

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<50M USD

IT Services

Review Source

Unearthing Brand Dynamics with Konnect Insights: An Introspective Analysis

Media

Demystifying the Features of a Potent Social Analytics Product

Head - Social Reputation Management

10B+ USD

Consumer Goods

5 years of unmatched social listening, enhanced features & support!

5.0

Dec 20, 2023

I have been using Konnect Insights for close to 5 years now and I must say this is one tool where I get everything regarding social listening in one place - social media monitoring, analytics, sentiment analysis, ticket management, various customizations and more! This is easily one of the biggest factors driving our commitment to sustaining the service, and likely to continue for years to come. Apart from this, the team is always on the lookout for user pain points and enhancements, they constantly adapt to the current trends of the market and ensure their users get the best use of the tool. They also deliver an outstanding customer experience by promptly addressing your inquiries and ensuring quick follow-ups to resolve the issue as soon as possible. All in all, I am a strong supporter or promoter of this brand because it offers a comprehensive package of exceptional tools, remarkable enhancements, and an unparalleled customer experience.

Data Analyst

Services (non-Government)

The tracker optimizes and improves my everyday work tasks.

Jan 2, 2024

The tool optimizes and improves my tasks, provides efficiency and simplicity. Its AI Integration is time saving feature and ensures a smooth process for escalation, like, delete, segregate data and download the report as per the time and cluster. It thoroughly captures data using pre-defined keywords and also gives access to create more bucket as per the requirement. The tracker boasts excellent user- friendliness.

Sr. Analyst (Social Media)

50M-1B USD

Personal Experience Evaluation

My overall experience has been great. I like the management and the environment. I had of opportunity to learn new things which helped in overall growth.