Overview
Product Information on Konnect Insights
What is Konnect Insights?
Konnect Insights Pricing
Overall experience with Konnect Insights
“Unearthing Brand Dynamics with Konnect Insights: An Introspective Analysis”
“Demystifying the Features of a Potent Social Analytics Product”
About Company
Company Description
Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Konnect Insights
Deciding Factors: Konnect Insights Vs. Market Average
Performance of Konnect Insights Across Market Features
Konnect Insights Likes & Dislikes
Konnect Insights pulls in a huge measure of information from different virtual entertainment, permitting me to follow brands it makes reference to, opinion examinations, and contender movements.
The data visualization through diagram is very amazing with colorful graphs of sentiment,volumes, denographic, and more. It's very easy to understand, Another one is we can create as many dashboards according to our need and its very easy. And the competitor analysis is very well with numbers and data, apart from this sharing response with consumer is very easy and we can switch brands with one click
1. Their commitment to ensuring Konnect insight is a core solution for all user needs regarding social listening and more. 2. Their constant effort to enhance the tool and its capabilities 3. Of course, the most important service that Konnect offers is their unwavering customer support :)
Diving into explicit socioeconomics or crusade subtleties frequently requires manual information control and trading into isolated devices.
It really has too many UI glitches if there is slow connection it will not work properly and we will have to refresh the page to get of the loading screen, there is also issues with sharing response to consumers as the response shows its failed but when we give it again it shows response given twice
While it's not a major concern, there is room for improvement in their competitor analysis dashboards. I believe there could be a more effective representation of this information.
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Peer Discussions
Konnect Insights Reviews and Ratings
- OPERATIONAL MARKETING MANAGER<50M USDIT ServicesReview Source
Unearthing Brand Dynamics with Konnect Insights: An Introspective Analysis
Konnect Insights is an area of strength for a listening device that offers important bits of knowledge into our internet-based brand presence. In any case, the restricted revealing usefulness obstructs its capacity to make an interpretation of crude information into significant methodologies. - Executive Analytics<50M USDMediaReview Source
Demystifying the Features of a Potent Social Analytics Product
I have rated 3stars as the prouct is good for responsing to query as well as good in social analytics of the brand but the service support is kind is not too good - Head - Social Reputation Management10B+ USDConsumer GoodsReview Source
5 years of unmatched social listening, enhanced features & support!
I have been using Konnect Insights for close to 5 years now and I must say this is one tool where I get everything regarding social listening in one place - social media monitoring, analytics, sentiment analysis, ticket management, various customizations and more! This is easily one of the biggest factors driving our commitment to sustaining the service, and likely to continue for years to come. Apart from this, the team is always on the lookout for user pain points and enhancements, they constantly adapt to the current trends of the market and ensure their users get the best use of the tool. They also deliver an outstanding customer experience by promptly addressing your inquiries and ensuring quick follow-ups to resolve the issue as soon as possible. All in all, I am a strong supporter or promoter of this brand because it offers a comprehensive package of exceptional tools, remarkable enhancements, and an unparalleled customer experience. - Data Analyst<50M USDServices (non-Government)Review Source
The tracker optimizes and improves my everyday work tasks.
The tool optimizes and improves my tasks, provides efficiency and simplicity. Its AI Integration is time saving feature and ensures a smooth process for escalation, like, delete, segregate data and download the report as per the time and cluster. It thoroughly captures data using pre-defined keywords and also gives access to create more bucket as per the requirement. The tracker boasts excellent user- friendliness. - Sr. Analyst (Social Media)50M-1B USDServices (non-Government)Review Source
Personal Experience Evaluation
My overall experience has been great. I like the management and the environment. I had of opportunity to learn new things which helped in overall growth.