Name: Konnect Insights
Rating: 4.5 (80 reviews)

Overview

Product Information on Konnect Insights

Updated 13th October 2025

What is Konnect Insights?

Konnect Insights is a software designed for social media analytics and customer experience management. The software aggregates data from multiple digital channels such as social media platforms, review sites, and news sources to provide organizations with real-time insights into brand mentions, customer feedback, and market trends. It offers features including social listening, sentiment analysis, reporting, and publishing tools, as well as capabilities for managing customer engagement and workflow automation. Konnect Insights aims to help businesses monitor and analyze public perception, streamline their online response strategies, and measure the effectiveness of digital communication efforts.

Overall experience with Konnect Insights

Analyst

<50M USD, IT Services

FAVORABLE

“Unveiling Sentiment Analysis Techniques on Social Media Platforms”

4.0

Jan 26, 2025

We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc.

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CRITICAL

About Company

Company Description

Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.

Company Details

Company type

Private

Year Founded

2012

Head office location

Mumbai, India

Number of employees

51 - 200

Website

https://konnectinsights.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Konnect Insights

Performance of Konnect Insights Across Market Features

Konnect Insights Likes & Dislikes

It tracks brand mentions and sentiment analysis in real time. Customizable dashboard. It supports multichannel integration.

1. Amazing interface 2. Their new AI feature is helpful 3. Their service is outstanding

Easy report system: One click reports and the available report formats helped us a lot. Multiple dashboard options: Customizable dashboard options helped us cater all the client requirements. Easy TAT management

The cost is high for smaller businesses. This is complex for new users. We have limited offline insights.

1. Their tool lags sometimes 2. Multiple incorrect dashboards 3. The bulk close action is restrictive in nature

At times the tool slows down and doesn't let us work on the tickets for a small amount of time Lag while downloading the files Unable to download negative sentiment ticket-wise file

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Konnect Insights Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Customer Service Applications

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<50M USD

IT Services

Review Source

Unveiling Sentiment Analysis Techniques on Social Media Platforms

Marketing Senior Associate

50M-1B USD

Miscellaneous

Happy connecting with Konnect Insights :)

5.0

Jan 5, 2024

I'm extremely satisfied with my vendor, Konnect Insights! The tool is working quite well for us. Their super helpful and prompt team makes my overall experience a 5 star.

Sr. Account Executive

Media

Absolutely love Konnect Insights

Dec 20, 2023

KI has helped us streamline the ORM process for our client and further prospective pitch work

ORM Executive

An outstanding tool that streamlined our Online Reputation Management (ORM)

Konnect Insights proves to be highly effective for our organization by consolidating data from various social media platforms into a single, user-friendly interface. Its simplicity makes it convenient to manage and uphold the online reputation of our brands.

ORM Manager

Excellent tool for effectively handling digital requirements

Dec 26, 2023

Konnect Insight simplifies your work effortlessly. Their team is always reachable and prompt with a reply. Moreover, KI has excellent UI