Overview
Product Information on Konnect Insights
What is Konnect Insights?
Konnect Insights Pricing
Overall experience with Konnect Insights
“Unveiling Sentiment Analysis Techniques on Social Media Platforms”
About Company
Company Description
Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.
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Performance of Konnect Insights Across Market Features
Konnect Insights Likes & Dislikes
It tracks brand mentions and sentiment analysis in real time. Customizable dashboard. It supports multichannel integration.
1. Amazing interface 2. Their new AI feature is helpful 3. Their service is outstanding
Easy report system: One click reports and the available report formats helped us a lot. Multiple dashboard options: Customizable dashboard options helped us cater all the client requirements. Easy TAT management
The cost is high for smaller businesses. This is complex for new users. We have limited offline insights.
1. Their tool lags sometimes 2. Multiple incorrect dashboards 3. The bulk close action is restrictive in nature
At times the tool slows down and doesn't let us work on the tickets for a small amount of time Lag while downloading the files Unable to download negative sentiment ticket-wise file
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Konnect Insights Reviews and Ratings
- Analyst<50M USDIT ServicesReview Source
Unveiling Sentiment Analysis Techniques on Social Media Platforms
We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc. - Marketing Senior Associate50M-1B USDMiscellaneousReview Source
Happy connecting with Konnect Insights :)
I'm extremely satisfied with my vendor, Konnect Insights! The tool is working quite well for us. Their super helpful and prompt team makes my overall experience a 5 star. - Sr. Account Executive50M-1B USDMediaReview Source
Absolutely love Konnect Insights
KI has helped us streamline the ORM process for our client and further prospective pitch work - ORM Executive50M-1B USDMediaReview Source
An outstanding tool that streamlined our Online Reputation Management (ORM)
Konnect Insights proves to be highly effective for our organization by consolidating data from various social media platforms into a single, user-friendly interface. Its simplicity makes it convenient to manage and uphold the online reputation of our brands. - ORM Manager50M-1B USDMediaReview Source
Excellent tool for effectively handling digital requirements
Konnect Insight simplifies your work effortlessly. Their team is always reachable and prompt with a reply. Moreover, KI has excellent UI