Konnect Insights Alternatives

4.5(20 Ratings)

Considering alternatives to Konnect Insights? See what this market Konnect Insights users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Konnect Insights compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Zendesk Support

4.2

We have used ZenDesk support for the last 12 years and it has been going from strength to strength, there are some issues which we do not use, but the ones we do are excellent.Read all insights and reviews for Zendesk Support

Where Konnect Insights Scored Higher

Better at service and support

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2. Intercom Helpdesk

4.1

The ticketing system has good status options, but it can be confusing when working with conversations together.Read all insights and reviews for Intercom Helpdesk

Where Konnect Insights Scored Higher

Better at service and support
Easier to integrate and deploy

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3. Zendesk Message

4.6

This has helped us in our business with real-time messaging with customers through various channels, including web chat, mobile apps, and social messaging platforms. It helps businesses to provide customer interactions. Consider customer visits a website and ask a question the parcel not arrived the AI chat bot helps to reply the message. The bot not able to resolve it went to the customer care. The customer left the website after the conversation.Read all insights and reviews for Zendesk Message

Where Konnect Insights Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Agentforce Service

2.8

This is an all-in-one platform, however how you implement it will really affect user adoption Read all insights and reviews for Agentforce Service

Where Konnect Insights Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Khoros Communities

4.5

It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.Read all insights and reviews for Khoros Communities

Where Konnect Insights Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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6. Hootsuite Enterprise

4.7

Hootsuite is a great product and service for all things social media and content management. Read all insights and reviews for Hootsuite Enterprise

Where Konnect Insights Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. Community Cloud

4.3

Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company. Read all insights and reviews for Community Cloud

Where Konnect Insights Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. Emplifi Social Marketing

4.6

We have been an Astute customer for over 20 years and using the social tool for five years. We appreciate the top notch service and ongoing support from the customer success team. Astute Social allows us to manage multiple social platforms for various brands and efficiently respond and track contacts. Read all insights and reviews for Emplifi Social Marketing

Where Konnect Insights Scored Higher

Better at service and support

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