Overview
Product Information on ManageEngine Endpoint Central
What is ManageEngine Endpoint Central?
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Overall experience with ManageEngine Endpoint Central
“Endpoint Central - A Swiss Army Knife of remote management suites.”
“Support Team Responds Quickly Despite Incomplete Functionalities and Challenging Interface”
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Endpoint Management Tools
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Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
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ManageEngine Endpoint Central Likes & Dislikes
Endpoint Central comes pre-fitted with many modules, such as OS deployment, self service portal and software deployment, patch management, asset inventory and remote management, reporting, and much more. For our organisation, having a tool that provides all of the above utility to an acceptable degree is invaluable. There is a lot of work in configuring each of these modules to work for our use cases, but once done the management overhead is extremely minimal and the only concern is in small intermittent updates, such as new software additions, deploying group-policy style configurations, and more.
1- The amount of features existing within the product. 2- The support team is helpful and replies really quick. 3- Remote access functionalities.
Comprehensive feature set covering patching, remote access, inventory and deployment. Intuitive dashboard that gives a clear overview of all devices and compliance status. Automation capabilities help reduce routine workload and allow the team to focus on priority tasks The lightweight agent performs smoothly without impacting endpoint performance. Flexible reporting that is useful for audits and internal reviews.
The product interface is a bit clunky and never seems to achieve the 'premium' and 'modern' aesthetic. This isn't too problematic though as the interface is only really used by administrators. Out of the box there is an intimidating wall of tasks that need to be set and configured to get everything running, such as patch management settings (auto-approve and deploy with test groups); OS deployment (creating a golden image and setting up the networking for PXE boot); Software configuration and self service portal (Although this has been majorly streamlined over time by the addition and inclusion of thousands of templates that Manage Engine have populated over time compared to when we first implemented this solution).
1- GUI is not user-friendly. 2- Logging is not showing enough information about any specific issue, users need to dig deeper to find out what happened and how. 3- A lot of functionalities are not finished.
Support is responsive but often primarily chat-based, which can sometimes slow down troubleshooting. Some of the configuration guidance required clarification since different engineers had slightly different approaches.
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ManageEngine Endpoint Central Reviews and Ratings
- IT Manager<50M USDMediaReview Source
Endpoint Central - A Swiss Army Knife of remote management suites.
Endpoint Central provides a lot of power and distinct functionality. knowledge of scripting and heavy customisation turns this from fit-for-purpose out of the box, to a very powerful tool at a very reasonable price point. - SYSTEM ENGINEER<50M USDBankingReview Source
Endpoint Central Enhances IT Management With Automation And Comprehensive Device Oversight
Our experience with ManageEngine Endpoint Central has been mostly positive. The product offers a solid range of endpoint management capabilities that have helped streamline our IT operations. Features like patch automation, software deployment, asset tracking, and remote access have reduced manual efforts and improved visibility across our environment. While we did face some challenges during onboarding and configuration alignment, the product itself is stable and delivers good value once set up correctly. - System Engineer - In-Charge Core-IT50M-1B USDBankingReview Source
Automated Patch Management and Remote Support Streamline IT Operations in Banking Sector
Before we bought ManageEngine, managing endpoints across our bank branches was a struggle. As the Core IT Incharge, I need something that would reduce manual work and keep us secure. Endpoint Central delivered on that. The patch management alone saves us hours of work every month, and the remote support tool means we don't have to visit branches for small issues. The implementation was straight forward and the team adapted to it quickly. Recommended for anyone in the sector looking for value. - IT Associate1B-10B USDBankingReview Source
Legacy Windows Versions Segmented and Patched in Phases Using ManageEngine
We deployed ManageEngine across 1500 endpoints (mix of user PCs and servers) to centralize patching and from replacing our old vnc setup for remote support.The biggest win for us was getting visibility into our OS Versions. We have a lot of legacy Windows 10 versions (from 1507 up to 22H2) and even some server 2012 R2. Being able to segment these and push patches in phases was crucial. The remote desktop feature works for our branch support team. It's much easier than managing separate vnc viewers. - Manager of IT Services50M-1B USDConsumer GoodsReview Source
Automation Reduces Manual IT Work Though Report Customization Needs More Flexibility
Our overall experience with ManageEngine Endpoint Central has been excellent. it has streamlined our patch management process, improved endpoint visibility, and significantly reduced manual effort through automation. The centralized console makes administration and compliance tracking much easier.