Review Summary
Users appreciate ManageEngine Endpoint Central for its comprehensive feature set, responsive support team, and centr ...
Users appreciate ManageEngine Endpoint Central for its comprehensive feature set, responsive support team, and centr ...
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Do You Manage Peer Insights at ManageEngine?
Access Vendor Portal to update and manage your profile.
Endpoint Central comes pre-fitted with many modules, such as OS deployment, self service portal and software deployment, patch management, asset inventory and remote management, reporting, and much more. For our organisation, having a tool that provides all of the above utility to an acceptable degree is invaluable. There is a lot of work in configuring each of these modules to work for our use cases, but once done the management overhead is extremely minimal and the only concern is in small intermittent updates, such as new software additions, deploying group-policy style configurations, and more.
1- The amount of features existing within the product. 2- The support team is helpful and replies really quick. 3- Remote access functionalities.
Comprehensive feature set covering patching, remote access, inventory and deployment. Intuitive dashboard that gives a clear overview of all devices and compliance status. Automation capabilities help reduce routine workload and allow the team to focus on priority tasks The lightweight agent performs smoothly without impacting endpoint performance. Flexible reporting that is useful for audits and internal reviews.
The product interface is a bit clunky and never seems to achieve the 'premium' and 'modern' aesthetic. This isn't too problematic though as the interface is only really used by administrators. Out of the box there is an intimidating wall of tasks that need to be set and configured to get everything running, such as patch management settings (auto-approve and deploy with test groups); OS deployment (creating a golden image and setting up the networking for PXE boot); Software configuration and self service portal (Although this has been majorly streamlined over time by the addition and inclusion of thousands of templates that Manage Engine have populated over time compared to when we first implemented this solution).
1- GUI is not user-friendly. 2- Logging is not showing enough information about any specific issue, users need to dig deeper to find out what happened and how. 3- A lot of functionalities are not finished.
Support is responsive but often primarily chat-based, which can sometimes slow down troubleshooting. Some of the configuration guidance required clarification since different engineers had slightly different approaches.