Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain actionable customer and employee insights and drive intelligent decisions. The platform helps organizations to understand the customer and employee journey, anticipate needs, predict behavior, and improve outcomes. The key component of MEC include comprehensive omni- channel feedback capture in a unified platform, unstructured data analysis, predictive and action-oriented analytics, real-time and personalized reporting, risk scoring and self-service. Medallia also provides digital and experience orchestration solutions which serve as a unifying technological layer that acquires knowledge, comprehends data, and manages customer journeys and dialogues .Additional Medallia services include BI, Social Listening, and Contact Center.
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everything was clear and fast to set up , no issues
Flexible configuration - you can fine-tune it to do what you need, and collect just the right data, integration capabilities with analysis tools, user-friendly interface, and proven business results.
Training cost, time to agree appointment, speed of messages
It is complicated! Technical implementation via our tag manager was complex. It is also expensive. You will get great feedback, but beware of negative bias - people more readily share negative feedback vs. positive feedback.
