Overview
Product Information on Medallia Experience Cloud
What is Medallia Experience Cloud?
Medallia Experience Cloud Pricing
Overall experience with Medallia Experience Cloud
“Flexible Feedback Collection and Powerful Analysis With High Complexity and Cost”
About Company
Company Description
Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain actionable customer and employee insights and drive intelligent decisions. The platform helps organizations to understand the customer and employee journey, anticipate needs, predict behavior, and improve outcomes. The key component of MEC include comprehensive omni- channel feedback capture in a unified platform, unstructured data analysis, predictive and action-oriented analytics, real-time and personalized reporting, risk scoring and self-service. Medallia also provides digital and experience orchestration solutions which serve as a unifying technological layer that acquires knowledge, comprehends data, and manages customer journeys and dialogues .Additional Medallia services include BI, Social Listening, and Contact Center.
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Reviewer Insights for: Medallia Experience Cloud
Performance of Medallia Experience Cloud Across Market Features
Medallia Experience Cloud Likes & Dislikes
Flexible configuration - you can fine-tune it to do what you need, and collect just the right data, integration capabilities with analysis tools, user-friendly interface, and proven business results.
everything was clear and fast to set up , no issues
It is complicated! Technical implementation via our tag manager was complex. It is also expensive. You will get great feedback, but beware of negative bias - people more readily share negative feedback vs. positive feedback.
Training cost, time to agree appointment, speed of messages
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Medallia Experience Cloud Reviews and Ratings
- DIRECTOR DIGITAL ANALYTICS10B+ USDTelecommunicationReview Source
Flexible Feedback Collection and Powerful Analysis With High Complexity and Cost
Medallia is a great tool for getting feedback from your users. It offers very flexible configuration and feedback collection, real-time feedback, and integration with Tableau. However, it is expensive and not easy to implement. - DIRECTOR OF COMMUNICATIONS50M-1B USDConsumer GoodsReview Source
Fast Platform Setup Praised While Training Costs and Message Speed Raise Issues
really swift accurate and fast platform , really simple to use