Medallia Experience Cloud Alternatives

Considering alternatives to Medallia Experience Cloud? See what this market Medallia Experience Cloud users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Medallia Experience Cloud compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Azure Text Analytics

4.3

We've been generally impressed with the core capabilities of Azure Text Analytics - the platform performs well with large text workloads and has a high degree of accuracy for extraction of sentiment, key phrases, entities and language. The multi-language support is a plus for our global organization and it integrates well with the rest of our Microsoft Azure ecosystem of applications. Domain-specific use cases have proven to be challenging at times, given that the sentiment models have been trained primarily on product/service reviews. Also, the documentation is lacking in areas when we've needed to consult technical details for integration requirements. Read all insights and reviews for Azure Text Analytics

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2. Qualtrics XM Platform

4.3

My experience with Qualtrics has been mixed. It's powerful, but at times the interface feels cumbersome, and it takes extra time to find the insights I need as a manager. I'd like to see improvements in simplifying the reporting workflows and making the insights more actionable without needing as much manual digging.Read all insights and reviews for Qualtrics XM Platform

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3. Lexalytics

4

It is easy to use and it captures tone quite well and context to text accurately Read all insights and reviews for Lexalytics

Where Medallia Experience Cloud Scored Higher

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4. IBM Watson Natural Language Understanding

By IBM

4.5

IBM Watson NLU delivers a robust, enterprise-grade service to extract rich metadata such as entities, sentiment, emotion, concepts, categories, relations and syntax from unstructured text, enabling deep text analytics at scale. Read all insights and reviews for IBM Watson Natural Language Understanding

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5. Brand24

4.4

Brand24 was great at providing up to date information, and the AI analysis tools were extremly helpful Read all insights and reviews for Brand24

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6. Talkwalker Consumer Intelligence Platform

3.8

Robust social listening and analytics, giving a holistic view of brand reputation and sentiment. Read all insights and reviews for Talkwalker Consumer Intelligence Platform

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7. Chattermill

4.3

Chattermill has transformed my process by allowing me to consolidate insights I have gleaned from survey responses and customer service queries. Its powerful algorithms and natural language processing have allowed me to move beyond keyword analysis to be able to self-identify the areas that drive certain sentiments.Read all insights and reviews for Chattermill

Where Medallia Experience Cloud Scored Higher

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8. OpenText Intelligent Classification (Magellan)

2.6

great tool to track the sentiments on real time basis Read all insights and reviews for OpenText Intelligent Classification (Magellan)

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