Name: Mekari Qontak
Rating: 4.9 (55 reviews)

Overview

Product Information on Mekari Qontak

Updated 13th October 2025

What is Mekari Qontak?

Mekari Qontak is a software designed to support businesses in managing customer relationships, automating communication, and streamlining sales processes. The software offers features such as Omnichannel CRM, which consolidates messages from multiple channels, workflow automation for repetitive tasks, and real-time reporting to track sales performance and customer interactions. Mekari Qontak enables businesses to centralize data, manage leads, monitor customer communications, and improve operational efficiency by reducing manual workload. The software addresses business challenges related to fragmented communication, sales management inefficiencies, and the need for integrated customer engagement tools.

Overall experience with Mekari Qontak

Manager, Customer Service and Support

50M - 250M USD, Services (non-Government)

FAVORABLE

“A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility”

5.0

Dec 4, 2025

Very positive overall experience with Mekari Qontak. The platform delivers reliable performance across chat, Whatsapp, and voice channels with smooth day to day operations. The shared workspace helps minimize context loss between teams, and the campaign analytics are clear and actionable. Deflection is fast yet natural, contributing to improved agent productivity and more predictable pipeline visibility for supervisors. On boarding was efficient, content governance is easy to maintain, and the feedback loop from Qontak is consistently responsive. Overall, a dependable solution with stable operations even during peak periods.

Crm/martech

250M - 500M USD, Transportation

CRITICAL

“Mekari Qontak Offers Localized CRM Solutions With User-Friendly Indonesian Interface”

3.0

Jan 7, 2026

Mekari Qontak is a chapest CRM & Omnichannel especially for Indonesian company as they are offer local rates (IDR), Our company use this for Dealer/Automotive Sales Team.

About Company

Company Description

Mekari is a software (SaaS) company that supports business and professional growth through digital transformation. With an integrated ecosystem of solutions for Human Resources, Finance, Accounting, Supply Chain, CRM, Customer Support, Tax, Digital Signature, and other business processes, Mekari has been trusted by over 35,000 companies in the region. We provide customizable systems to optimize smart operations, enhance efficiency, and faster decision-making, and drive sustainable growth.

Company Details

Company type

Public

Year Founded

2015

Head office location

Jakarta, Indonesia

Number of employees

501 - 1000

Annual Revenue

50M-250M USD

Website

https://mekari.com

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User Sentiment About Mekari Qontak

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Performance of Mekari Qontak Across Market Features

Mekari Qontak Likes & Dislikes

The omnichannel experience has been excellent. The platform successfully unifies interactions accross chat, Whatsapp, email and voice into a single, consistent workspace that reduces context switching and minimizes information gaps between teams. Routing feels seamless, and the continuity across channels significantly improves both agent efficiency and customer journey visbility. Supervisors gain clearer oversight of conversations in real time, making coaching and escalation decisions across channels help us understand performance trends with far better clarity. As a whole, the omnichannel capability has strengthened our operational flow and improved service quality end to end.

Localization (Indonesian) CX Support for Marketing, UI Friendly

The automation feature in Mekari Qontak really helps make our sales and marketing work run smoother

No issue

Long pipeline/customize product request

Overall, the feature works well, but i think there's still room to make it even more intuitive. Once that part is improved, it could really enhance the overall experinece

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Peer Discussions

Mekari Qontak Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Services (non-Government)

Review Source

A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility

Associate

Banking

Automation Features Streamline Sales and Marketing Processes in Mekari Qontak Platform

Oct 30, 2025

Ever since we started using Mekari Qontak, it's been so much easier to handle customer needs even when we're on the move. Being able to access everything from our phones really helps us stay responsive and keep our service quality steady wherever we are

Director of IT Services

<50M USD

IT Services

CRM that offers Scalability for fast-growing businesses

Nov 3, 2025

One of my favorite parts about using Mekari Qontak is how flexible the reporting feature is. We can easily customize reports based in what really matters to us, and that's been a huge help in tracking performance and spotting areas we can improve.

Prinicipal

All-in-One Platform Streamlines Interaction Yet Faces Occasional Data Processing Lag

Nov 5, 2025

Qontak brings all our customer interactions together across platforms, so everything feels more connected and profesional. it's definitely improved how customers see and engage with our company or brand

MARKETING MANAGER

Software

Automated Messaging Tools Improve Response Tracking And Client Interaction Management

Nov 21, 2025

Overall I had a positive experience with Mekari Qontak. The platform performs an excellent job of centralising client contacts and it's very user friendly. Day to day communication is greatly facilitated byfeatures like automated tools which help in messaging, chat integration and CRM tools. This is particularly useful for tracking discussions and improving response.