Overview
Product Information on Mekari Qontak
Updated 13th October 2025
What is Mekari Qontak?
Mekari Qontak Pricing
Overall experience with Mekari Qontak
Manager, Customer Service and Support
50M - 250M USD, Services (non-Government)FAVORABLE
“A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility”
Very positive overall experience with Mekari Qontak. The platform delivers reliable performance across chat, Whatsapp, and voice channels with smooth day to day operations. The shared workspace helps minimize context loss between teams, and the campaign analytics are clear and actionable. Deflection is fast yet natural, contributing to improved agent productivity and more predictable pipeline visibility for supervisors. On boarding was efficient, content governance is easy to maintain, and the feedback loop from Qontak is consistently responsive. Overall, a dependable solution with stable operations even during peak periods.
Crm/martech
250M - 500M USD, TransportationCRITICAL
“Mekari Qontak Offers Localized CRM Solutions With User-Friendly Indonesian Interface”
Mekari Qontak is a chapest CRM & Omnichannel especially for Indonesian company as they are offer local rates (IDR), Our company use this for Dealer/Automotive Sales Team.
About Company
Company Description
Mekari is a software (SaaS) company that supports business and professional growth through digital transformation. With an integrated ecosystem of solutions for Human Resources, Finance, Accounting, Supply Chain, CRM, Customer Support, Tax, Digital Signature, and other business processes, Mekari has been trusted by over 35,000 companies in the region. We provide customizable systems to optimize smart operations, enhance efficiency, and faster decision-making, and drive sustainable growth.
Company Details
Company type
Public
Year Founded
2015
Head office location
Jakarta, Indonesia
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
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- Manager, Customer Service and Support50M-1B USDServices (non-Government)Review Source
A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility
Very positive overall experience with Mekari Qontak. The platform delivers reliable performance across chat, Whatsapp, and voice channels with smooth day to day operations. The shared workspace helps minimize context loss between teams, and the campaign analytics are clear and actionable. Deflection is fast yet natural, contributing to improved agent productivity and more predictable pipeline visibility for supervisors. On boarding was efficient, content governance is easy to maintain, and the feedback loop from Qontak is consistently responsive. Overall, a dependable solution with stable operations even during peak periods. - Associate50M-1B USDConsumer GoodsReview Source
Product Praised For Helpful Team, UI Design And Service Beyond CRM Scope
Overall from demonstration till implementation the vendor helped us well. The UI/UX very friendly, and for CRM tool I think it's good. - IT Manager<50M USDManufacturingReview Source
Sales Management Features Enhance Oversight, But Support Response Times Remain Slow
I think overall it is good, but this software is specific for sales. We use this software to increase sales for customers, we use this software for B2B and retail companies. The Deals menu is really good for sales, the head of department can oversee the team. - Manager, Customer Service and Support1B-10B USDTransportationReview Source
System Easy to Use With Satisfying Results Despite Occasional Lag or Delays
Overall, my experience was very satisfying. The migration process was very efficient, the staff were professional and responsive. everyting wass well orgenized and i truly appreciate the quality of service - IT ASSOCIATE<50M USDSoftwareReview Source
Even with several steps involved, the analytics and reports are easy to follow, deliver great insights, and are highly beneficial.
Outstanding overall, especially the shared workspace reduces context loss and improves cross-team coordination.
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