Overview
Product Information on Mekari Qontak
What is Mekari Qontak?
Mekari Qontak Pricing
Overall experience with Mekari Qontak
“CRM that offers Scalability for fast-growing businesses”
About Company
Company Description
Mekari is a software (SaaS) company that supports business and professional growth through digital transformation. With an integrated ecosystem of solutions for Human Resources, Finance, Accounting, Supply Chain, CRM, Customer Support, Tax, Digital Signature, and other business processes, Mekari has been trusted by over 35,000 companies in the region. We provide customizable systems to optimize smart operations, enhance efficiency, and faster decision-making, and drive sustainable growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Mekari Qontak
Performance of Mekari Qontak Across Market Features
Mekari Qontak Likes & Dislikes
Qontak's chatbot has been a valuable part of our customer engagement strategy. its ability to learn from past interactions and continuously improve responses helps us deliver a more consistent experience.
Call center software brings IVR, recording and quality review under one roof, especially about supervisors get real time visibility
Mekari Qontak's omnichannel gives simple yet powerful tools that helped our agents to track and get notified by of incoming chats from various sources.
There was a short adjustment period at the beginning, especially while setting up integrations, but the support team was really helpful throughout the process.
For us, a guided SOP checklist for high-volume outbond would help new teams ramp faster
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Peer Discussions
Mekari Qontak Reviews and Ratings
- Director of IT Services<50M USDIT ServicesReview Source
CRM that offers Scalability for fast-growing businesses
One of my favorite parts about using Mekari Qontak is how flexible the reporting feature is. We can easily customize reports based in what really matters to us, and that's been a huge help in tracking performance and spotting areas we can improve. - Group Product Manager<50M USDIT ServicesReview Source
Stable Voice Operations and Real-Time Supervisor Visibility Highlight Platform Performance
Excellent overall with stable voice operations even during peak periods with realtime visibility for supervisors - Marketing Manager50M-1B USDTransportationReview Source
Simple Tools Enable Agents to Track and Receive Notifications From Multiple Channels
The overall experience was great, with a responsive and reliable onboarding support team that ensured our omnichannel and CRM migration ran smoothly. - IT ASSOCIATE<50M USDRetailReview Source
Helpful and Efficient Solution for Whatsapp Business API integration with Mekari Qontak
Mekari Qontak is really helpful with integration to WABA, and it also makes it easier to manage conversation chat with customer - GROUP PRODUCT MANAGER50M-1B USDHealthcare and BiotechReview Source
Delay Between Product Updates and Service Availability Raises Reliability Concerns
mekari qontak have a easily accessible WA contact center, community gatherings and prod-launch webinar with updates and QnA