Name: Mekari Qontak
Rating: 4.8 (57 reviews)

Overview

Product Information on Mekari Qontak

Updated 13th October 2025

What is Mekari Qontak?

Mekari Qontak is a software designed to support businesses in managing customer relationships, automating communication, and streamlining sales processes. The software offers features such as Omnichannel CRM, which consolidates messages from multiple channels, workflow automation for repetitive tasks, and real-time reporting to track sales performance and customer interactions. Mekari Qontak enables businesses to centralize data, manage leads, monitor customer communications, and improve operational efficiency by reducing manual workload. The software addresses business challenges related to fragmented communication, sales management inefficiencies, and the need for integrated customer engagement tools.

Overall experience with Mekari Qontak

Group Product Manager

<50M USD, IT Services

FAVORABLE

“Stable Voice Operations and Real-Time Supervisor Visibility Highlight Platform Performance”

4.0

Nov 19, 2025

Excellent overall with stable voice operations even during peak periods with realtime visibility for supervisors

There are no reviews in this category.

CRITICAL

About Company

Company Description

Mekari is a software (SaaS) company that supports business and professional growth through digital transformation. With an integrated ecosystem of solutions for Human Resources, Finance, Accounting, Supply Chain, CRM, Customer Support, Tax, Digital Signature, and other business processes, Mekari has been trusted by over 35,000 companies in the region. We provide customizable systems to optimize smart operations, enhance efficiency, and faster decision-making, and drive sustainable growth.

Company Details

Company type

Public

Year Founded

2015

Head office location

Jakarta, Indonesia

Number of employees

501 - 1000

Annual Revenue

50M-250M USD

Website

https://mekari.com

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Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Mekari Qontak

Performance of Mekari Qontak Across Market Features

Mekari Qontak Likes & Dislikes

Call center software brings IVR, recording and quality review under one roof, especially about supervisors get real time visibility

Mekari Qontak's omnichannel gives simple yet powerful tools that helped our agents to track and get notified by of incoming chats from various sources.

Creating templates for broadcasting such as Marketing and Utility features is easy to use, also classification for customer labeling to manage the customer

For us, a guided SOP checklist for high-volume outbond would help new teams ramp faster

nothing to report

No issue

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Recommended Gartner Insights

Market Guide for CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

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<50M USD

IT Services

Review Source

Stable Voice Operations and Real-Time Supervisor Visibility Highlight Platform Performance

Marketing Manager

50M-1B USD

Transportation

Simple Tools Enable Agents to Track and Receive Notifications From Multiple Channels

5.0

Dec 18, 2025

The overall experience was great, with a responsive and reliable onboarding support team that ensured our omnichannel and CRM migration ran smoothly.

IT ASSOCIATE

Retail

Helpful and Efficient Solution for Whatsapp Business API integration with Mekari Qontak

Dec 12, 2025

Mekari Qontak is really helpful with integration to WABA, and it also makes it easier to manage conversation chat with customer

GROUP PRODUCT MANAGER

Healthcare and Biotech

Delay Between Product Updates and Service Availability Raises Reliability Concerns

Nov 28, 2025

mekari qontak have a easily accessible WA contact center, community gatherings and prod-launch webinar with updates and QnA

MARKETING ASSOCIATE

Services (non-Government)

All Features Function Well With Strong Support, Minor Login Delays Observed

Dec 8, 2025

Excellent platform! Mekari Qontak is remarkably easy to use, and all the features function flawlessly. I appreciate the periodic maintenance effort to ensure high service quality. it has been as completely hassle-free experience