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  1. Home
  2. /
  3. Microsoft Dynamics 365 Sales
Logo of Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales

byMicrosoft
in
4.2
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), Sales Engagement Applications (Transitioning to Revenue Action Orchestration)

Overview

Product Information on Microsoft Dynamics 365 Sales

Updated 13th October 2025

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales is a software designed to support sales organizations in managing customer relationships, streamlining sales processes, and increasing productivity. The software provides tools for tracking leads, opportunities, and accounts, facilitating collaboration among team members, and automating routine tasks. Users can access analytics and reporting features to gain insights into sales performance and pipeline management. Integration with other business applications enables teams to unify data and workflows across different departments. By offering customizable solutions for sales forecasting and activity tracking, the software aims to address challenges related to sales engagement, data management, and revenue growth.

Microsoft Dynamics 365 Sales Pricing

Microsoft Dynamics 365 Sales software uses a subscription-based pricing model, offering various plans billed per user, per month. The structure allows users to choose from different tiers with features scaling according to the selected plan. Additional modules, add-ons, and usage-based capabilities are available for purchase depending on the needs and number of users.

Overall experience with Microsoft Dynamics 365 Sales

FINANCE OFFICE ASSISTANT
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Automated Reminders and Centralized Customer Information Enhance Sales Workflow Efficiency”

4.0
Dec 21, 2025
The experience has been good with Microsoft Dynamics Sales 365 as it sends reminders to the customer automatically so I don't need to remind them manually. I can access it from anywhere because it works fine from the mobile app too.
VP Customer Relations
<50M USD, Software
CRITICAL

“Tool Necessitates Deeper Understanding for Comprehensive Data Insights”

3.0
Jun 5, 2024
The tool itself works as expected for the basics, but when you want to get proper insights based on different types of data you need to dig deep and understand how the entire product is built. It's too dependent on how databases work for my liking.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Microsoft Dynamics 365 Sales
Deciding Factors: Microsoft Dynamics 365 Sales Vs. Market Average
Performance of Microsoft Dynamics 365 Sales Across Market Features

Microsoft Dynamics 365 Sales Likes & Dislikes

Like

Using Microsoft Dynamics 365 Sales I can look over the details of the customer in a single point which is a really good thing. It can be integrated with Outlook to enhance communication and with other tools.

Like

They have recently revamped the UI so its a bit more attractive to work with. For those who have the entire suite of microsoft products it will probably solve your needs (yet in a bit of a clunky way)

Like

-Seamless Microsoft Integration - Extensive Customization -Reporting & Analytics -Scalability

Dislike

Sometimes updates change the layout which can cause confusion. To use it effectively it requires proper training.

Dislike

Its too much tied to development / customization which are not simple. In general we find that we need to get IT teams to do more than whats really desirable.

Dislike

- Complex Setup - Bad UI - Integration challenges beyond Microsoft products - High Cost of Customization

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Peer Discussions

Microsoft Dynamics 365 Sales Reviews and Ratings

Showing data for 42 ratings and reviews for Sales Engagement Applications (Transitioning to Revenue Action Orchestration) market. View all 597 ratings and reviews across markets for a complete picture.

4.2

(42 Ratings)

Rating Distribution

5 Star
40%
4 Star
45%
3 Star
14%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • FINANCE OFFICE ASSISTANT
    Gov't/PS/Ed
    Education
    Review Source

    Automated Reminders and Centralized Customer Information Enhance Sales Workflow Efficiency

    4.0
    Dec 21, 2025
    The experience has been good with Microsoft Dynamics Sales 365 as it sends reminders to the customer automatically so I don't need to remind them manually. I can access it from anywhere because it works fine from the mobile app too.
  • SYSTEM IMPLEMENTATION LEAD
    50M-1B USD
    Banking
    Review Source

    Sales Process Lengthens As Dynamics Requires High Resource Investment And Configuration

    4.0
    Sep 10, 2025
    Implementing Dynamics is a mixed bag of an experience. On the positive side, it integrates with the broader Microsoft products. However, the same Implementation makes the sales process lengthy, with significant configuration & requires a lot of resources.
  • IT Architect
    50M-1B USD
    Banking
    Review Source

    Customization and Integration Strengths Noted Alongside Concerns Over Cost and Usability

    4.0
    Jul 3, 2025
    All around good support and implementation services. Works well with our context
  • SR. MARKETING & PRODUCT DEVELOPMENT MANA
    1B-10B USD
    Manufacturing
    Review Source

    Easy to use and integrate with other apps and highly effective for bulk lead scoring

    5.0
    Nov 11, 2024
    It excels in providing accurate and extensive contact information, making it effortless to connect with prospects across industries. The great integration with multiple marketing tools gives us a unified view into all our active leads and opportunities, helping us stay consistent when targeting prospects.
  • MANAGER- PRODUCT SOLUTIONS & CATEGORY MA
    50M-1B USD
    Manufacturing
    Review Source

    Empower & integrate your business with Microsoft Dynamics 365 !

    5.0
    Sep 3, 2024
    Using Microsoft Dynamics 365 has been one of my most fulfilling experiences. It is a very robust and versatile platform with amazing integrating capabilities with other Microsoft products under Microsoft Office 365. We had deployed this in our organization with the objective of improving data accessibility and accuracy within sales, customer service, marketing and operations. And I'm happy to share that we were able to achieve these objectives. MS Dynamics 365 is flexible and customizable to suit your specific business needs.
...
Showing Result 1-5 of 53

Recommended Gartner Research

  • Critical Capabilities for Sales Engagement Applications (Transitioning to Revenue Action Orchestration)
  • Magic Quadrant for Sales Engagement Applications (Transitioning to Revenue Action Orchestration)

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