Name: Microsoft Teams
Rating: 4.5 (5823 reviews)

Overview

Product Information on Microsoft Teams

Updated 13th October 2025

What is Microsoft Teams?

Microsoft Teams is a collaboration software that integrates chat, video meetings, file storage and application integration to facilitate communication and teamwork. It supports real-time messaging, voice and video conferencing, and threaded conversations, enabling users to collaborate on projects and share files within team channels. The software allows integration with various third-party and Microsoft 365 applications, providing a centralized workspace for document management and workflow automation. Microsoft Teams is designed to support remote and distributed work environments, addressing business needs for secure communication, coordination, and productivity among organizations of varying sizes.

Overall experience with Microsoft Teams

Product Marketing Manager

50M - 250M USD, Healthcare and Biotech

FAVORABLE

“Efficient Communication and Collaboration Features Enhance Daily Professional Workflow”

5.0

Mar 8, 2026

My overall experience with microsoft team has been very very good. it helps us communicate easily everyday through chat, meeting, audio and video call. Scheduling meeting and changing the sheduled meeting is very easy. FIle sharing and collaboration are very simple, which helps us with improving teamwork. this app is very reliable and useful for daily work as a professional. it is like WhatsApp App for everyday professional life.

ASSISTANT DIRECTOR OF IT

50M - 250M USD, Healthcare and Biotech

CRITICAL

“Overall Positive Experience With Microsoft Teams”

3.0

Aug 7, 2025

My overall experience with Microsoft Teams is great. It's a very smooth platform and makes setting up virtual events a breeze.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Unified Communications as a Service

For Market:
Meeting Solutions

About Company

Company Description

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Company type

Public

Year Founded

1975

Head office location

Redmond, Washington, United States

Number of employees

10000+

Annual Revenue

30B+ USD

Website

https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Microsoft Teams

Reviewer Insights for: Microsoft Teams

Deciding Factors: Microsoft Teams Vs. Market Average

Performance of Microsoft Teams Across Market Features

Microsoft Teams Likes & Dislikes

1. Chat, calls, and meeting: Using this can send the massages easily, can call easily and group call can be shedule easily. 2. File collaboration: File can be easily shared, edit in real time using (word, PPT, PDF, and excel) 3. Scheduling call and making teams channel: it makes the job easy of scheduling call as per attendees' availability by checking the free times in their calendars. Teams channel help to create the group and sharing files in real time.

I like that it's fully integrated within the Microsoft family of apps. It makes scheduling and starting meetings from within Outlook very easy and intuitive. I also like that it runs very smoothly on most machines.

1. Easier Sharing: For Microsoft Teams it's very easy to share data, whether you want to share things personally, create a group chat or create a separate channel for the team, its great 2. Custom Apps and Integration: Team allows you to integrate custom apps and enhance productivity by bringing useful tools 3. Live Reactions and Polls: Instant polls and live reactions are very useful and help to create both way interaction in meetings.

1. It has very complex interface, sometimes i get confused when i can get the channel group, setting features 2. Limited offline functionality should be increased like editing shared files or downloading the alredy shared files 3. Connectivity issues should be addressed like, somedays i don't get the notification of call, or i cannot make a call or send a massage even when internet is connected.

I don't like that it defaults to starting up at login; that can be a little disruptive when you first get into the office to start work.

1. there are cases of delays and latency during video calls, that can be improved 2. The mobile version doesn't have all the functionality that the desktop version has 3. The notification system is a little overwhelming, there can be an easy option to avoid notification

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Peer Discussions

What Your Peers Are Saying About Microsoft Teams

Communications Manager

One of our main issues today is the future of telephony. We have different solutions and technologies in place to satisfy various needs. For example, the office does not have the same requirements as the production area. We have decided to harmonize telephony worldwide using Microsoft Teams telephony. However, we are uncertain about the best approach for the production area, which has minimal needs (just making and receiving calls) and currently uses simple DECT phones. We are considering whether to continue with DECT, switch to DECT linked to Teams, or use smartphones with Teams. Can someone share what they use in their production areas?

IT Analyst

As we modernize and consolidate services, it's important not to lose sight of the core purpose behind them. In a manufacturing environment, telephony serves as a critical fallback communication tool—often the only means of reaching emergency services when all other infrastructure fails. Additionally, some manufacturing operations require hotline telephony, where simply lifting the handset automatically dials preset numbers. Given this, we must minimize potential points of failure and ensure seamless interoperability between modern and traditional systems. My take would be, 1. Implement a hardwired PBX system for hotlines, ensuring reliable emergency communication. Use fixed phones for common services and DECT for cordless extensions in the production plant to maintain mobility without compromising reliability. 2. Integrate the PBX system with Teams or an IP telephony (IPT) solution to enhance interoperability. 3. Leverage smartphones as an additional option where applicable, keeping in mind that most off-the-shelf models are not intrinsically safe for use in production areas. This approach balances cost-effectiveness with functionality—eliminating recurring subscription costs for plant extensions while maintaining a unified number plan. Moreover, DECT provides nearly double the coverage of Wi-Fi, operates on a separate frequency to prevent interference, and contributes less to floor noise, making it a more suitable choice for industrial environments.

See Full Discussion

21 Feb 20251.1k Views2 Comments

Director of Corporate Development

We are trying to develop a policy around MS Teams message retention. What have you used for your message retention period?

Director of IT

Message retention period cannot not be same across organisation, it’s depends on the regulatory requirements, employee department and seniority of the employee.

See Full Discussion

29 Oct 2024647 Views1 Comment

Microsoft Teams Reviews and Ratings

Showing data for 3669 ratings and reviews for Meeting Solutions market. View all 5823 ratings and reviews across markets for a complete picture.

4.5

(3669 Ratings)

Rating Distribution

5 Star: 49%
4 Star: 45%
3 Star: 5%
2 Star: 1%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.5

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Product Marketing Manager
50M-1B USD
Healthcare and Biotech
Review Source
Efficient Communication and Collaboration Features Enhance Daily Professional Workflow
5.0
Mar 8, 2026
My overall experience with microsoft team has been very very good. it helps us communicate easily everyday through chat, meeting, audio and video call. Scheduling meeting and changing the sheduled meeting is very easy. FIle sharing and collaboration are very simple, which helps us with improving teamwork. this app is very reliable and useful for daily work as a professional. it is like WhatsApp App for everyday professional life.
DATA ANALYST
50M-1B USD
Manufacturing
Review Source
Microsoft Teams: Bridging Collaboration Gaps and Boosting Productivity!
5.0
Dec 22, 2025
Microsoft Teams is a powerful tool that has transformed collaboration since its launch. Connecting with global and local peers is now easy and efficient beyond meetings. Teams offer a wide variety of applications. Bold recognition features provide colleagues with opportunities to express gratitude. A whiteboard while sharing the screen in meetings gives the edge to idea convection. Overall, working with Microsoft Teams is a great experience
IT MANAGER
10B+ USD
Healthcare and Biotech
Review Source
Microsoft Teams Offers Reliable Meetings Despite Integration and Navigation Shortcomings
4.0
Dec 16, 2025
I would call it a solid meeting tool considering the meeting communication experience I have so far. (more than 3-4 years). It comes with a great calendar and UI but with some navigation and integration gaps. Overall I am really happy with Microsoft Teams. It is reliable for day-to-day communication and meetings. Also it is my main tool for scheduling and recordings.
Associate
50M-1B USD
Healthcare and Biotech
Review Source
A reliable, all-in-one collaboration platform for modern teams.
5.0
Feb 2, 2026
Overall experience with Microsoft teams has been very positive. It has become a very reliable central platform for communication, meetings and collaboration across teams. The integration with microsoft 365 tools, Microsoft outlook,one drive and sharepoint makes document sharing and real time collaboration seamless.
SAM MANAGER
10B+ USD
Manufacturing
Review Source
Integration Enables Centralized Collaboration and Communication in a Single Teams Platform
4.0
Jan 1, 2026
A lot of work I did in Outlook in the past is now possible in Teams. Time management, invitations, chat, data storage, sharing team collaboration supported within 1 app.

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Showing Result 1-5 of 4056

Recommended Gartner Insights

Market Guide for Meeting Solutions

Communications Manager

IT Analyst

See Full Discussion

21 Feb 20251.1k Views2 Comments

Overview

Product Information on Microsoft Teams

What is Microsoft Teams?

Microsoft Teams Pricing

Overall experience with Microsoft Teams

“Efficient Communication and Collaboration Features Enhance Daily Professional Workflow”

“Overall Positive Experience With Microsoft Teams”

Badges