• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Product Information on Microsoft Teams

Updated 13th October 2025

What is Microsoft Teams?

Microsoft Teams is a collaboration software that integrates chat, video meetings, file storage and application integration to facilitate communication and teamwork. It supports real-time messaging, voice and video conferencing, and threaded conversations, enabling users to collaborate on projects and share files within team channels. The software allows integration with various third-party and Microsoft 365 applications, providing a centralized workspace for document management and workflow automation. Microsoft Teams is designed to support remote and distributed work environments, addressing business needs for secure communication, coordination, and productivity among organizations of varying sizes.

Microsoft Teams Pricing

Microsoft Teams software uses a subscription-based pricing model with multiple plans, including a free version with limited features and paid tiers that offer enhanced functionality such as advanced collaboration tools, greater storage, and integration with other Microsoft 365 services. Pricing varies based on the number of users and chosen plan, with options for monthly or annual billing.

Overall experience with Microsoft Teams

Product Marketing Manager
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Efficient Communication and Collaboration Features Enhance Daily Professional Workflow”

5.0
Mar 8, 2026
My overall experience with microsoft team has been very very good. it helps us communicate easily everyday through chat, meeting, audio and video call. Scheduling meeting and changing the sheduled meeting is very easy. FIle sharing and collaboration are very simple, which helps us with improving teamwork. this app is very reliable and useful for daily work as a professional. it is like WhatsApp App for everyday professional life.
ASSISTANT DIRECTOR OF IT
50M - 250M USD, Healthcare and Biotech
CRITICAL

“Overall Positive Experience With Microsoft Teams”

3.0
Aug 7, 2025
My overall experience with Microsoft Teams is great. It's a very smooth platform and makes setting up virtual events a breeze.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Recommended Gartner Insights

  • Market Guide for Meeting Solutions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

  1. Home
  2. /
  3. Microsoft Teams
Logo of Microsoft Teams

Microsoft Teams

byMicrosoft
in
4.5
2026
Market Presence: Meeting Solutions, Unified Communications as a Service

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

Do You Manage Peer Insights at Microsoft?

Access Vendor Portal to update and manage your profile.

User Sentiment About Microsoft Teams
Reviewer Insights for: Microsoft Teams
Deciding Factors: Microsoft Teams Vs. Market Average
Performance of Microsoft Teams Across Market Features

Microsoft Teams Likes & Dislikes

Like

1. Chat, calls, and meeting: Using this can send the massages easily, can call easily and group call can be shedule easily. 2. File collaboration: File can be easily shared, edit in real time using (word, PPT, PDF, and excel) 3. Scheduling call and making teams channel: it makes the job easy of scheduling call as per attendees' availability by checking the free times in their calendars. Teams channel help to create the group and sharing files in real time.

Like

I like that it's fully integrated within the Microsoft family of apps. It makes scheduling and starting meetings from within Outlook very easy and intuitive. I also like that it runs very smoothly on most machines.

Like

1. Easier Sharing: For Microsoft Teams it's very easy to share data, whether you want to share things personally, create a group chat or create a separate channel for the team, its great 2. Custom Apps and Integration: Team allows you to integrate custom apps and enhance productivity by bringing useful tools 3. Live Reactions and Polls: Instant polls and live reactions are very useful and help to create both way interaction in meetings.

Dislike

1. It has very complex interface, sometimes i get confused when i can get the channel group, setting features 2. Limited offline functionality should be increased like editing shared files or downloading the alredy shared files 3. Connectivity issues should be addressed like, somedays i don't get the notification of call, or i cannot make a call or send a massage even when internet is connected.

Dislike

I don't like that it defaults to starting up at login; that can be a little disruptive when you first get into the office to start work.

Dislike

1. there are cases of delays and latency during video calls, that can be improved 2. The mobile version doesn't have all the functionality that the desktop version has 3. The notification system is a little overwhelming, there can be an easy option to avoid notification

Top Microsoft Teams Alternatives

Logo of Zoom Meetings
1. Zoom Meetings
4.5
(6287 Ratings)
Logo of Webex Suite
2. Webex Suite
4.5
(3130 Ratings)
Logo of Google Chat
3. Google Chat
4.5
(2535 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Microsoft Teams

Communications Manager
One of our main issues today is the future of telephony. We have different solutions and technologies in place to satisfy various needs. For example, the office does not have the same requirements as the production area. We have decided to harmonize telephony worldwide using Microsoft Teams telephony. However, we are uncertain about the best approach for the production area, which has minimal needs (just making and receiving calls) and currently uses simple DECT phones. We are considering whether to continue with DECT, switch to DECT linked to Teams, or use smartphones with Teams. Can someone share what they use in their production areas?
IT Analyst
As we modernize and consolidate services, it's important not to lose sight of the core purpose behind them. In a manufacturing environment, telephony serves as a critical fallback communication tool—often the only means of reaching emergency services when all other infrastructure fails. Additionally, some manufacturing operations require hotline telephony, where simply lifting the handset automatically dials preset numbers. Given this, we must minimize potential points of failure and ensure seamless interoperability between modern and traditional systems. My take would be, 1. Implement a hardwired PBX system for hotlines, ensuring reliable emergency communication. Use fixed phones for common services and DECT for cordless extensions in the production plant to maintain mobility without compromising reliability. 2. Integrate the PBX system with Teams or an IP telephony (IPT) solution to enhance interoperability. 3. Leverage smartphones as an additional option where applicable, keeping in mind that most off-the-shelf models are not intrinsically safe for use in production areas. This approach balances cost-effectiveness with functionality—eliminating recurring subscription costs for plant extensions while maintaining a unified number plan. Moreover, DECT provides nearly double the coverage of Wi-Fi, operates on a separate frequency to prevent interference, and contributes less to floor noise, making it a more suitable choice for industrial environments.
See Full Discussion
21 Feb 20251.1k Views2 Comments
Director of Corporate Development
We are trying to develop a policy around MS Teams message retention. What have you used for your message retention period?
Director of IT
Message retention period cannot not be same across organisation, it’s depends on the regulatory requirements, employee department and seniority of the employee.
See Full Discussion
29 Oct 2024647 Views1 Comment

Microsoft Teams Reviews and Ratings

Showing data for 3669 ratings and reviews for Meeting Solutions market. View all 5823 ratings and reviews across markets for a complete picture.

4.5

(3669 Ratings)

Rating Distribution

5 Star
49%
4 Star
45%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Product Marketing Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Efficient Communication and Collaboration Features Enhance Daily Professional Workflow

    5.0
    Mar 8, 2026
    My overall experience with microsoft team has been very very good. it helps us communicate easily everyday through chat, meeting, audio and video call. Scheduling meeting and changing the sheduled meeting is very easy. FIle sharing and collaboration are very simple, which helps us with improving teamwork. this app is very reliable and useful for daily work as a professional. it is like WhatsApp App for everyday professional life.
  • DATA ANALYST
    50M-1B USD
    Manufacturing
    Review Source

    Microsoft Teams: Bridging Collaboration Gaps and Boosting Productivity!

    5.0
    Dec 22, 2025
    Microsoft Teams is a powerful tool that has transformed collaboration since its launch. Connecting with global and local peers is now easy and efficient beyond meetings. Teams offer a wide variety of applications. Bold recognition features provide colleagues with opportunities to express gratitude. A whiteboard while sharing the screen in meetings gives the edge to idea convection. Overall, working with Microsoft Teams is a great experience
  • IT MANAGER
    10B+ USD
    Healthcare and Biotech
    Review Source

    Microsoft Teams Offers Reliable Meetings Despite Integration and Navigation Shortcomings

    4.0
    Dec 16, 2025
    I would call it a solid meeting tool considering the meeting communication experience I have so far. (more than 3-4 years). It comes with a great calendar and UI but with some navigation and integration gaps. Overall I am really happy with Microsoft Teams. It is reliable for day-to-day communication and meetings. Also it is my main tool for scheduling and recordings.
  • Associate
    50M-1B USD
    Healthcare and Biotech
    Review Source

    A reliable, all-in-one collaboration platform for modern teams.

    5.0
    Feb 2, 2026
    Overall experience with Microsoft teams has been very positive. It has become a very reliable central platform for communication, meetings and collaboration across teams. The integration with microsoft 365 tools, Microsoft outlook,one drive and sharepoint makes document sharing and real time collaboration seamless.
  • SAM MANAGER
    10B+ USD
    Manufacturing
    Review Source

    Integration Enables Centralized Collaboration and Communication in a Single Teams Platform

    4.0
    Jan 1, 2026
    A lot of work I did in Outlook in the past is now possible in Teams. Time management, invitations, chat, data storage, sharing team collaboration supported within 1 app.
...
Showing Result 1-5 of 4056