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Logo of Microsoft Teams

Microsoft Teams

byMicrosoft
in
4.5
2025
Market Presence: Meeting Solutions, Unified Communications as a Service

Overview

Product Information on Microsoft Teams

Updated 13th October 2025

What is Microsoft Teams?

Microsoft Teams is a collaboration software that integrates chat, video meetings, file storage and application integration to facilitate communication and teamwork. It supports real-time messaging, voice and video conferencing, and threaded conversations, enabling users to collaborate on projects and share files within team channels. The software allows integration with various third-party and Microsoft 365 applications, providing a centralized workspace for document management and workflow automation. Microsoft Teams is designed to support remote and distributed work environments, addressing business needs for secure communication, coordination, and productivity among organizations of varying sizes.

Microsoft Teams Pricing

Microsoft Teams software uses a subscription-based pricing model with multiple plans, including a free version with limited features and paid tiers that offer enhanced functionality such as advanced collaboration tools, greater storage, and integration with other Microsoft 365 services. Pricing varies based on the number of users and chosen plan, with options for monthly or annual billing.

Overall experience with Microsoft Teams

RESEARCH ANALYST
50M - 250M USD, Miscellaneous
FAVORABLE

“Efficient Teamwork On Microsoft Teams Sometimes Disrupted By Notification Delays”

5.0
Nov 3, 2025
My overall experience with Microsoft Teams has been really great. It has made communication and collaboration within our organization much more convenient. I use it regularly for my day-to-day professional work to chat with my colleagues and also to call them and connect with them to ask any doubts whenever and from wherever I am which is really cool since I work in hybrid mode. I also use it for sharing many files with my teammates. This platform is really very easy to use. It also tracks my meetings and saves them in my team's calendar from where I'm able to daily access and see what meetings are scheduled for the day and be prepared accordingly. It also gives a notification every 15 minutes before my meeting starts to keep me aware about it which is also a very nice feature. Overall, it's a very efficient tool to communicate, share files, data, chat, call, attend meetings and it definitely has enhanced teamwork much easier!
ASSISTANT DIRECTOR OF IT
50M - 250M USD, Healthcare and Biotech
CRITICAL

“Overall Positive Experience With Microsoft Teams”

3.0
Aug 7, 2025
My overall experience with Microsoft Teams is great. It's a very smooth platform and makes setting up virtual events a breeze.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions
2024
For Market:
Workstream Collaboration

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Microsoft Teams
Reviewer Insights for: Microsoft Teams
Deciding Factors: Microsoft Teams Vs. Market Average
Performance of Microsoft Teams Across Market Features

Microsoft Teams Likes & Dislikes

Like

What I like most about the Microsoft teams is its very easy-to-use interface and how it helps maintain clear communication and collaboration across teams.

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Like

I like that it's fully integrated within the Microsoft family of apps. It makes scheduling and starting meetings from within Outlook very easy and intuitive. I also like that it runs very smoothly on most machines.

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Like

Microsoft Teams has exceptional event management features which allows us to have control over our events and maintain order among the audience. Microsoft Teams has efficient audience interaction tools like chats which allow us to have lively events by engaging with our audience. Microsoft Teams has a screen sharing feature which allows us to easily share our prepared presentations with our audience during events. Microsoft Teams has automated notification reminders that help keep all event attendees on alert about upcoming events so they dont miss them.

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Dislike

Occasionally, I witness the notifications getting delayed or the messages not syncing immediately across devices is the only thing I dislike the most. Otherwise, it's fine.

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Dislike

I don't like that it defaults to starting up at login; that can be a little disruptive when you first get into the office to start work.

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Dislike

We have not found anything to dislike about Microsoft Teams. It has worked really perfectly for us and we have never encountered any challenges at all while working with it. There has been excellent support services from the support team as well as the online documentation.

Read Full Review

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Peer Discussions

What Your Peers Are Saying About Microsoft Teams

Communications Manager
One of our main issues today is the future of telephony. We have different solutions and technologies in place to satisfy various needs. For example, the office does not have the same requirements as the production area. We have decided to harmonize telephony worldwide using Microsoft Teams telephony. However, we are uncertain about the best approach for the production area, which has minimal needs (just making and receiving calls) and currently uses simple DECT phones. We are considering whether to continue with DECT, switch to DECT linked to Teams, or use smartphones with Teams. Can someone share what they use in their production areas?
IT Analyst
As we modernize and consolidate services, it's important not to lose sight of the core purpose behind them. In a manufacturing environment, telephony serves as a critical fallback communication tool—often the only means of reaching emergency services when all other infrastructure fails. Additionally, some manufacturing operations require hotline telephony, where simply lifting the handset automatically dials preset numbers. Given this, we must minimize potential points of failure and ensure seamless interoperability between modern and traditional systems. My take would be, 1. Implement a hardwired PBX system for hotlines, ensuring reliable emergency communication. Use fixed phones for common services and DECT for cordless extensions in the production plant to maintain mobility without compromising reliability. 2. Integrate the PBX system with Teams or an IP telephony (IPT) solution to enhance interoperability. 3. Leverage smartphones as an additional option where applicable, keeping in mind that most off-the-shelf models are not intrinsically safe for use in production areas. This approach balances cost-effectiveness with functionality—eliminating recurring subscription costs for plant extensions while maintaining a unified number plan. Moreover, DECT provides nearly double the coverage of Wi-Fi, operates on a separate frequency to prevent interference, and contributes less to floor noise, making it a more suitable choice for industrial environments.
See Full Discussion
21 Feb 20251k Views2 Comments
Director of Corporate Development
We are trying to develop a policy around MS Teams message retention. What have you used for your message retention period?
Director of IT
Message retention period cannot not be same across organisation, it’s depends on the regulatory requirements, employee department and seniority of the employee.
See Full Discussion
29 Oct 2024635 Views1 Comment

Microsoft Teams Reviews and Ratings

Showing data for 3662 ratings and reviews for Meeting Solutions market. View all 5726 ratings and reviews across markets for a complete picture.

4.5

(3662 Ratings)

Rating Distribution

5 Star
49%
4 Star
45%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
Filter Reviews
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Most helpful
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Reviewer Type
Reviewer's Company Size
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Reviewer's Region
Reviewer's Job Function
  • RESEARCH ANALYST
    50M-1B USD
    Miscellaneous
    Review Source

    Efficient Teamwork On Microsoft Teams Sometimes Disrupted By Notification Delays

    5.0
    Nov 3, 2025
    My overall experience with Microsoft Teams has been really great. It has made communication and collaboration within our organization much more convenient. I use it regularly for my day-to-day professional work to chat with my colleagues and also to call them and connect with them to ask any doubts whenever and from wherever I am which is really cool since I work in hybrid mode. I also use it for sharing many files with my teammates. This platform is really very easy to use. It also tracks my meetings and saves them in my team's calendar from where I'm able to daily access and see what meetings are scheduled for the day and be prepared accordingly. It also gives a notification every 15 minutes before my meeting starts to keep me aware about it which is also a very nice feature. Overall, it's a very efficient tool to communicate, share files, data, chat, call, attend meetings and it definitely has enhanced teamwork much easier!
  • Marketing Project Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Plan and excel in virtual marketing events with Microsoft Teams.

    5.0
    Jul 21, 2025
    Microsoft Teams has been offering us an incredible virtual space for conducting our virtual marketing events and we have had great success working with it. Microsoft Teams makes it so easy to plan and schedule new events and also to reschedule the events we have already scheduled. Microsoft Teams provides us with outstanding event management and audience engagement features that help us to streamline our events and achieve clear conversations.
  • DATA ANALYST
    50M-1B USD
    Manufacturing
    Review Source

    Microsoft Teams: Bridging Collaboration Gaps and Boosting Productivity!

    5.0
    Dec 22, 2025
    Microsoft Teams is a powerful tool that has transformed collaboration since its launch. Connecting with global and local peers is now easy and efficient beyond meetings. Teams offer a wide variety of applications. Bold recognition features provide colleagues with opportunities to express gratitude. A whiteboard while sharing the screen in meetings gives the edge to idea convection. Overall, working with Microsoft Teams is a great experience
  • IT Manager
    50M-1B USD
    Telecommunication
    Review Source

    Boost your virtual event management experience with Microsoft Teams.

    5.0
    Jul 13, 2025
    Our need to have a reliable platform for facilitating successful virtual events is what led us to Microsoft Teams. It has been a very efficient experience using Microsoft Teams and its powerful features have made it possible for us to improve our online events performances. Microsoft Teams has streamlined our events from the time of planning, scheduling, sending invitations to managing our events sessions which makes interacting with the audience who attends our events very easy.
  • IT MANAGER
    10B+ USD
    Healthcare and Biotech
    Review Source

    Microsoft Teams Offers Reliable Meetings Despite Integration and Navigation Shortcomings

    4.0
    Dec 16, 2025
    I would call it a solid meeting tool considering the meeting communication experience I have so far. (more than 3-4 years). It comes with a great calendar and UI but with some navigation and integration gaps. Overall I am really happy with Microsoft Teams. It is reliable for day-to-day communication and meetings. Also it is my main tool for scheduling and recordings.
...
Showing Result 1-5 of 4048

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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