Overview
Product Information on Netcore Customer Engagement
What is Netcore Customer Engagement?
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Overall experience with Netcore Customer Engagement
“AI-Powered Netcore Platform Eliminates Silos and Enhances Team Collaboration”
“Good CE platform lacking Userfriendly UI”
About Company
Company Description
Netcore Cloud is a globally operated Software as a Service (SaaS) entity providing a comprehensive suite of Marketing Technology (MarTech) solutions. The primary objectives include assisting product and growth marketing professionals in developing and providing artificial intelligence (AI)-enhanced customer experiences at every phase of a client's journey. With a robust portfolio spanning two and a half decades, Netcore Cloud supports numerous clients across diverse geographical locales. The operations encompass extensive monthly email and push notification delivery along with annual management of a large volume of user events. The solutions offered by Netcore Cloud are essential tools for businesses aiming to enhance their customer acquisition, engagement, and retention efforts.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Netcore Customer Engagement
Reviewer Insights for: Netcore Customer Engagement
Deciding Factors: Netcore Customer Engagement Vs. Market Average
Performance of Netcore Customer Engagement Across Market Features
Netcore Customer Engagement Likes & Dislikes
I like that their platform goes beyond email, it supports our organization across email, SMS and integrates seamlessly with our search, merch, recs and PIM solutions. It's a full suite that works together cohesively, eliminating silos on our side and providing a better customer experience. I am also impressed with their warm-up process, you are able to email the whole list on day one with no deliverability issues.
Engagement with Audience Correct Analytics Automated Communication
1) Amazing options to customize the parameters and journeys. 2) Amazing service support which ensures that your query is resolved within the stipulated timelines. 3) Continuously adding new features, which helps in keeping up with this highly and quickly evolving space.
There's not much to dislike, but as with any robust platform, set up and training can take time. However, once implemented, its easy to use.
Unable to Reach Users Based on Location UI is not friendly Need to include many sub-features such as WhatsApp threads which would make the platform more friendly
1) Though the service support has come down a long way, a bit of working on DIY solutions will help a lot. 2) More frequent training sessions and a pro-active approach in implementing the new features with the client system is missing. 3) Still, in a few scenarios, the product has the scope of getting more flexible. Eg. API integration wherein we can pass multiple values in a single field.
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Netcore Customer Engagement Reviews and Ratings
- VP, Marketing50M-1B USDRetailReview Source
AI-Powered Netcore Platform Eliminates Silos and Enhances Team Collaboration
My experience has been very positive working with Netcore and their team. The platform is enterprise level, is utilizing AI in advanced ways and their team is an extension of our own, helping both on strategy and day to day execution. - Communications Manager50M-1B USDInsurance (except health)Review Source
Technical support improves while more DIY solutions are still awaited
The overall experience was good. Frim the inception, the technical support and capabilities were great. Now the cherry on the top is the service support which has improved a lot. - Marketing Associate50M-1B USDBankingReview Source
Powerful automation platform with strong support and continuous innovation
My overall experience with netcore is very positive and the platform is reliable , easy to use and offer strong customisation and automation. - Marketing Associate50M-1B USDTelecommunicationReview Source
Netcore helps manage campaigns in one place
My experience using Netcore has been good. The platform allows us to manage multiple campaign types like push notification, web push, popups and exit intent in one place, which is very convenient. Once I familiar with the system, it is quite efficient to launch and monitor campaigns. - Marketing Manager1B-10B USDBankingReview Source
an advance enterprise email platform with exceptional support
Netcore is one of the best enterprise email marketing platforms I have worked with. Its features are comprehensive and continuously evolving and the after sales service is exceptional.