Overview
Product Information on Netcore Customer Engagement
What is Netcore Customer Engagement?
Netcore Customer Engagement Pricing
Overall experience with Netcore Customer Engagement
“Robust Platform Connects Customer Journey and Offers Deep Data Analysis”
“Enhancement Required in UX/UI For Better User Experience”
About Company
Company Description
Netcore Cloud is a globally operated Software as a Service (SaaS) entity providing a comprehensive suite of Marketing Technology (MarTech) solutions. The primary objectives include assisting product and growth marketing professionals in developing and providing artificial intelligence (AI)-enhanced customer experiences at every phase of a client's journey. With a robust portfolio spanning two and a half decades, Netcore Cloud supports numerous clients across diverse geographical locales. The operations encompass extensive monthly email and push notification delivery along with annual management of a large volume of user events. The solutions offered by Netcore Cloud are essential tools for businesses aiming to enhance their customer acquisition, engagement, and retention efforts.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Netcore Customer Engagement
Reviewer Insights for: Netcore Customer Engagement
Deciding Factors: Netcore Customer Engagement Vs. Market Average
Performance of Netcore Customer Engagement Across Market Features
Netcore Customer Engagement Likes & Dislikes
The product is great at handling complex customer data and very granular insights. It also has a built in co-marketer that you can easily pull insights from.
i like how vary the function of the engagement tool, so much choice to choose from
1) Ability to tackle complex journey logic with respect to caveats which as a business we want to put in our communication journey. 2) The level of customization available for targeting specific customer groups and cohorts. 3) Also, how the product is aligning itself with the new AI driven world. by throwing recommendations & templates, is quite amazing.
The platform is not as user-friendly as much as it's competitors but is because it's mainly operated by their team. Its hard to go in and make quick changes, but they handled this on a timely basis. It also features several channels that we don't take advantage as much as we could.
- the prediction segment took so much time to live - ui not intuitive, make me quite often confused
1) Issue response mechanism could be more responsive & proactive. 2) Also on the integration front, a few of the integrations with our internal systems took quite some time. 3) Ability to pass dynamic values & multiple values in a single attribute is also missing, which could help us better.
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Netcore Customer Engagement Reviews and Ratings
- VP, MARKETING50M-1B USDRetailReview Source
Robust Platform Connects Customer Journey and Offers Deep Data Analysis
We chose this product for its capabilities to connect the entire customer journey. We also needed an enterprise solution that met our budgetary needs. Netcore delivered both a robust solution that was well below its competitors when it came to price. - Communications Manager50M-1B USDInsurance (except health)Review Source
Customization, complex journey logics & AI Features Stand Out Amid few Integration and Response Challenges
The overall experience with Netcore is quite satisfactory. I am quite happy with the ability to customize the journeys. - Operations Manager50M-1B USDIT ServicesReview Source
Solid customer engagement tool with helpful insights and supportive service.
Overall a positive experience, stable performance, helpful support, and features that meet our needs. - Marketing Manager50M-1B USDInsurance (except health)Review Source
Smooth Journey Automation Noted as Key Feature by Users of CE Platform
Netcore Cloud is the advanced CE platform for better engagement helping in journey orchestration.The process becomes much smoother with automated journeys and live campaigns, which overall helps in better conversions. - Manager, Product Marketing<50M USDMiscellaneousReview Source
Product Enhances, Email Deliverability, Full Marketing Support.
Great support for email deliverability, great support from the team during the integration.