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  3. Adobe Campaign
Logo of Adobe Campaign

Adobe Campaign

byAdobe
in
4.4
Market Presence: Multichannel Marketing Hubs, Email Marketing

Overview

Product Information on Adobe Campaign

Updated 5th December 2025

What is Adobe Campaign?

Adobe Campaign is a software designed for managing marketing campaigns across multiple channels including email, mobile, and social media. The software enables businesses to create, automate, and personalize communications tailored to audience segments. It offers tools for campaign orchestration, customer journey mapping, audience segmentation, and real-time analytics. Adobe Campaign addresses the business need for effective customer engagement by allowing organizations to deliver consistent and relevant messaging, analyze campaign performance, and streamline marketing workflows. Integration with other platforms facilitates data consolidation and enhances the ability to refine targeting and optimize results.

Adobe Campaign Pricing

Adobe Campaign software uses a subscription-based pricing model with costs varying depending on factors such as number of users, email volume, and required features. Pricing is typically customized based on organizational needs and may require direct contact with Adobe for detailed quotes and package options.

Overall experience with Adobe Campaign

Assistant Director Of Enrollment Center
<50M USD, Services (non-Government)
FAVORABLE

“Automation and Audience Segmentation Streamlined, Non Adobe Integrations Remain Difficult”

4.0
Feb 9, 2026
Adobe Campaign offers multi-channel campaigns such as SMS, push notifications, email and social from one platform so there is no need to use multiple tools. Using the automation feature I can cut down the repetitive steps so lesser time can be spent.
Marketing Manager
1B - 3B USD, Consumer Goods
CRITICAL

“Adobe Campaign - poor quality and experience”

2.0
Mar 7, 2023
Adobe solution support provides very poor service. They are not able to solve basic problems with the solution and it takes them time to be able to provide any answer. Adobe Campaign is a very buggy tool, which makes it nearly impossible to use for daily operations without the necessity to contact support to solve the bugs. It lacks some basic functionalities as for B2B marketing automation tool. I would not recommend this tool.

About Company

Company Description

Updated 7th December 2023

Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.

Company Details

Updated 6th February 2025
Company type
Public
Year Founded
1982
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
http://www.adobe.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Adobe Campaign
Deciding Factors: Adobe Campaign Vs. Market Average
Performance of Adobe Campaign Across Market Features

Adobe Campaign Likes & Dislikes

Like

I love how I can select the audience segment which means the right people can get the targeted message. I can connect it with other adobe tools which makes everything much smoother. It works great for any size of team and can handle complex campaigns.

Like

- UX is very pleasant and intuitive to use - The administrative console - Journey building canvas

Like

I love how I can create email campaigns using Adobe Campaign which helps me to personalize the message as per the behavior of the audience which is really good also I can automate the workflow so no need to do it manually.

Dislike

Its integration with non Adobe tools is not so smooth and not so easy. The interface is not so straight forward and hard to learn.

Dislike

- no website analytics and possibility to act on website behaviour of lead - poor support quality - bugs everywhere in the system even with simple save and close the asset process

Dislike

I noticed that the integration with non Adobe systems is not so easy and setting up the campaign also requires time and effort.

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Peer Discussions

Adobe Campaign Reviews and Ratings

4.4

(435 Ratings)

Rating Distribution

5 Star
42%
4 Star
50%
3 Star
6%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Assistant Director Of Enrollment Center
    <50M USD
    Services (non-Government)
    Review Source

    Automation and Audience Segmentation Streamlined, Non Adobe Integrations Remain Difficult

    4.0
    Feb 9, 2026
    Adobe Campaign offers multi-channel campaigns such as SMS, push notifications, email and social from one platform so there is no need to use multiple tools. Using the automation feature I can cut down the repetitive steps so lesser time can be spent.
  • Marketing & Communications Leader
    <50M USD
    Media
    Review Source

    Comprehensive Reporting and Personalization Features Noted in Adobe Campaign Experience

    4.0
    Jan 17, 2026
    Adobe Campaign made my experience positive as it provides me with complete insights and reports containing deep data regarding the performance of my campaign which is really good. It can run any size of campaign smoothly.
  • WEB AND SOCIAL MEDIA MARKETING MANAGER
    <50M USD
    Media
    Review Source

    Adobe Campaign Enables Advanced Automation and Multichannel Segmentation for Marketers

    5.0
    Dec 8, 2025
    Adobe Campaign has automation which saves me from manual work and great segmentation for targeted messaging. It has detailed reporting which provides me with a wide image of the performance of my campaign.
  • DIRECTOR OF MARKETING AND COMMUNICATIONS
    50M-1B USD
    Software
    Review Source

    Adobe Campaign Enables Deep Tracking But Presents Interface and Usability Challenges

    4.0
    Jan 3, 2026
    For me Adobe Campaign is a powerful tool but at the same time challenging. I can track the performance and also the customer journey which helps me understand the interaction of people.
  • Content Creator / Digital Marketer
    <50M USD
    Media
    Review Source

    Adobe Campaign Handles Large Contact Datasets Without Performance Issues

    4.0
    Jan 13, 2026
    I would say Adobe Campaign works perfectly for me. It is easy to manage and it handles large datasets of contacts without causing any issues. It can be integrated with other Adobe tools to enhance the performance.
...
Showing Result 1-5 of 444

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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