Overview
Product Information on Netcore Customer Engagement
What is Netcore Customer Engagement?
Netcore Customer Engagement Pricing
Overall experience with Netcore Customer Engagement
“Personalization Engine Integration Eases Internal Roadblocks and Enhances Conversion Rates”
“Seamless Scheduling and Intuitive Design Outweighed by Fragmented System Issues”
About Company
Company Description
Netcore Cloud is a globally operated Software as a Service (SaaS) entity providing a comprehensive suite of Marketing Technology (MarTech) solutions. The primary objectives include assisting product and growth marketing professionals in developing and providing artificial intelligence (AI)-enhanced customer experiences at every phase of a client's journey. With a robust portfolio spanning two and a half decades, Netcore Cloud supports numerous clients across diverse geographical locales. The operations encompass extensive monthly email and push notification delivery along with annual management of a large volume of user events. The solutions offered by Netcore Cloud are essential tools for businesses aiming to enhance their customer acquisition, engagement, and retention efforts.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Netcore Customer Engagement
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Performance of Netcore Customer Engagement Across Market Features
Netcore Customer Engagement Likes & Dislikes
The product works really well with our headless architecture. The UX has improved over our prior solution and we've seen a significant lift in conversion.
Building journeys are very straightforward - nodes are clearly defined and easy to use. Segment creation is also user friendly. The scheduling process overall is seamless and efficient, and the same goes for the drag and drop editor. I value being able to preview the segment size and campaign details before scheduling an email.
The RFM is one of the most important feature that is very useful.
The installation took a while to get going which was partly due to the clean up needed on our end. But once it was set up we continued to approve as we optimized it.
Stability of new features: new features often don't work as expected. It seems there's a stronger focus on launching new functionalities rather than refining existing ones. Consistency across systems: the platform feels fragmented, as though different systems or modules were developed independently. This inconsistency is reflected in design and feature availability. Eg. Conditional blocks are only available in regular campaigns - no A/B test - and click rates are limited to campaigns, not automations Incomplete / unreliable features: Some features eg. Banner Personalization has never worked correctly and the issue was never resolved Process / feature limitations: There are strict limits on the number of blocks, conditions, and time ranges in segment building. Similarly, the product recommender has limited functionality Reporting limitations: the engagement dashboard is helpful but is restricted to data from the past 90 days which limits long term performance tracking
So far so good.
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Netcore Customer Engagement Reviews and Ratings
- VP, Marketing50M-1B USDRetailReview Source
Personalization Engine Integration Eases Internal Roadblocks and Enhances Conversion Rates
My experience with the personalization engine has been positive, we had initially had a nother solution and had a hard time getting it set up. We had a better experience with Netcore because they held our hand in getting our internal roadblocks fixed so that we could benefit from their product. - E-Commerce Marketing Specialist<50M USDRetailReview Source
Most Features Provide Useful Insights While Setup Remains User-Friendly
Most features are very useful & insightful, also easy to set up. - Marketing Associate<50M USDBankingReview Source
A complete personalization suite that grows with your customer strategy.
Netcore cloud has empowered our team to deliver highly personalized user experiences throughout the entire customer journey. Their platform truly acts as a strategic partner in our growth. - MARKETING AUTOMATION SPECIALIST<50M USDReal EstateReview Source
Product Simplifies Strategic Planning With Personalization and Flow Features
the product easy to use and able to do some of our strategic plan. - Asst. Manager IT & Innovation10B+ USDRetailReview Source
User-Friendly Netcore CE Interface Simplifies Customer Journeys and Campaign Setups
I've been using Netcore CE for a while now, and I genuinely appreciate how user-friendly the interface is, It's easy to find things without needing much training. One thing I found particularly smooth was the integration with our existing systems; we were able to get it up and running quickly without major headaches. What stands out the most for me is how well the platform handles customer journeys and campaign setups, it's flexible and makes personalization across channels much simpler. Overall, it's helped us improve how we engage with our customers and saved a lot of manual effort .