Name: Newgen iBPS Low Code Process Automation Platform
Rating: 4 (34 reviews)

Overview

Product Information on Newgen iBPS Low Code Process Automation Platform

Updated 16th January 2026

What is Newgen iBPS Low Code Process Automation Platform?

NewgenONE Intelligent Process Automation, built on an AI-first low-code platform, enables enterprises to model, automate, and orchestrate complex, content-centric business processes at scale. The platform unifies workflow automation, content services, business rules management, case management, robotic process automation (RPA), omnichannel communication, and Artificial Intelligence (AI) within a unified, configurable platform architecture to support end-to-end process execution. It provides AI-assisted contextual decision support for dynamic case handling and integrates process analytics, real-time monitoring, and reporting to support operational control and continuous optimization. Designed for enterprise-grade deployments, the platform supports thousands of concurrent processes and enables touchless, self-service experiences across customers, employees, and partners.

Overall experience with Newgen iBPS Low Code Process Automation Platform

FOUNDER

<50M USD, Healthcare and Biotech

FAVORABLE

“Newgen Offers Advanced Automation Features but Faces UI and Support Challenges at times”

4.0

Aug 25, 2025

Newgen provides a robust , scalable and future ready low-code process automation solution

Electrical Engineer

500M - 1B USD, Manufacturing

CRITICAL

“Highly scalable, seamless integration and easy to adjust process execution priorities”

3.0

May 23, 2019

It is a highly scalable platform independent BPM solution. Has been useful to streamline business processes in the company. Has seamless integration abilities which makes it capable of being introduced into any existing IT architecture.

About Company

Company Description

Newgen Software Orchestrates Intelligent Enterprises at scale. The NewgenONE Platform unifies content, processes, and communications into an orchestration layer where intelligence is embedded into how enterprises operate, with trust, governance, and control built in. Enterprises move beyond fragmented initiatives to continuously adaptive, production-ready operations. Decisions, workflows, and experiences evolve in real time, shaped by context, data, and embedded AI. Trusted by leading organizations worldwide, Newgen defines how modern enterprises operate, intelligently and at scale.

Company Details

Company type

Public

Year Founded

1992

Head office location

New Delhi, India

Number of employees

1001 - 5000

Website

http://www.newgensoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Newgen iBPS Low Code Process Automation Platform

Performance of Newgen iBPS Low Code Process Automation Platform Across Market Features

Newgen iBPS Low Code Process Automation Platform Likes & Dislikes

Newgen automates complex and content driven processes, it provides rapid deployment and adaptability, and provides native RPA and integration

High level of scalability, seamless integration capabilities and easy of use

The cross industry and cross functional use cases and team experience. Very valuable insights and demonstration of expertise. Strong solution capabilities

Some of the main weaknesses are : 1) unintuitive UI, 2) set-up and customization time 3) somewhat slow support and responsiveness at times

Features and functionality as well as customer support can be improved!

Client has to be clear on the proposed approach for support beyond implementation.

Top Newgen iBPS Low Code Process Automation Platform Alternatives

Peer Discussions

Newgen iBPS Low Code Process Automation Platform Reviews and Ratings

Recommended Gartner Insights

Market Guide for Business Process Automation Tools

<50M USD

Healthcare and Biotech

Review Source

Newgen Offers Advanced Automation Features but Faces UI and Support Challenges at times

Partner

Banking

Overall strong capabilities with proven use cases across industries

Jun 8, 2021

Strong technical team. Diversity of competencies demonstrated during the sale and delivery process. Caution may be strength of support team in non-primary markets where delivery or support depends on local partners.

Unit Manager

Miscellaneous

User freindly and accessable data management

5.0

Jan 7, 2020

This product basically helps in maintaining files, and the proper history of the existing base of the client. which helps in maintaining the exact data base of the accounts of clients who are there in the system. This product helps in knowing where exactly the file is lying or in which bucket. I am using this product from last 3 years and I find it very suitable and hassle-free. It maintain a smooth flow during the work process and is user friendly.

50M-1B USD

Manufacturing

Highly scalable, seamless integration and easy to adjust process execution priorities

May 22, 2019

Manager

Travel and Hospitality

Implementation of automated Business forms clearnance with reduced TAT

Apr 21, 2019

Has been an enriching experience with the company. Have been able to automate the manual business forms clearance process with ease. The TAT for our activity has been reduced by a couple of days due to the company's enriching reports available with the product.

Overview

Product Information on Newgen iBPS Low Code Process Automation Platform

What is Newgen iBPS Low Code Process Automation Platform?

Newgen iBPS Low Code Process Automation Platform Pricing

Overall experience with Newgen iBPS Low Code Process Automation Platform

“Newgen Offers Advanced Automation Features but Faces UI and Support Challenges at times”

“Highly scalable, seamless integration and easy to adjust process execution priorities”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Newgen iBPS Low Code Process Automation Platform

Performance of Newgen iBPS Low Code Process Automation Platform Across Market Features

Newgen iBPS Low Code Process Automation Platform Likes & Dislikes

Top Newgen iBPS Low Code Process Automation Platform Alternatives

Peer Discussions

Newgen iBPS Low Code Process Automation Platform Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Newgen iBPS Low Code Process Automation Platform

Performance of Newgen iBPS Low Code Process Automation Platform Across Market Features

Newgen iBPS Low Code Process Automation Platform Likes & Dislikes

Top Newgen iBPS Low Code Process Automation Platform Alternatives

Newgen iBPS Low Code Process Automation Platform Reviews and Ratings

1. Pipefy

2. Bizagi

3. Appian Platform

Newgen Offers Advanced Automation Features but Faces UI and Support Challenges at times

Overall strong capabilities with proven use cases across industries

User freindly and accessable data management

Highly scalable, seamless integration and easy to adjust process execution priorities

Implementation of automated Business forms clearnance with reduced TAT

4.0

(34 Ratings)

Rating Distribution

Customer Experience

Product Capabilities