Overview
Product Information on NiCE CXone
Updated 10th February 2026
What is NiCE CXone?
NiCE CXone Pricing
Overall experience with NiCE CXone
ADMINISTRATIVE COORDINATOR
<50M USD, Services (non-Government)FAVORABLE
“Real-Time Insights Enable Better Decisions Yet Price Remains a Barrier”
Provides actionable insights for better decision making and improved service levels
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Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Contact Center as a Service
About Company
Company Description
NICE Ltd. is a global technology company specializing in customer experience management software. NiCE provides one AI platform to transform customer experience at scale. Smarter AI, Better experiences. One platform. NiCE powers every interaction helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.
Company Details
Company type
Public
Year Founded
1999
Head office location
Hoboken, United States
Number of employees
5001 - 10000
Website
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- ADMINISTRATIVE COORDINATOR<50M USDServices (non-Government)Review Source
Real-Time Insights Enable Better Decisions Yet Price Remains a Barrier
Provides actionable insights for better decision making and improved service levels - CONTACT CENTER LEAD<50M USDServices (non-Government)Review Source
Ease of Use Praised While Support Process Raises Concerns for Telephony Service
NICE CXone Mpower has been a great for us as our telephony system for 211. - NON CLINICAL MANAGER<50M USDHealthcare and BiotechReview Source
Improved Coordination Across Departments Offsets Early Performance and Design Issues
It has helped dramatically with consolidating many of the previous systems all into one place. This has allowed us to scrap the use of physical telephones for hundreds of advisors. Some teething issues, running slow, but feedback has helped with improvements
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