Name: Omnichannel Suite
Rating: 4.3 (6 reviews)

Overview

Product Information on Omnichannel Suite

Updated 13th October 2025

What is Omnichannel Suite?

Omnichannel Suite is a software designed to unify online and in-store retail operations by integrating commerce, fulfillment, and customer engagement functionalities. The software supports features such as centralized order management, inventory visibility, and the synchronization of product information across channels. It aims to facilitate processes like buy online pick up in store and ship from store, helping retailers streamline operations and offer flexible shopping experiences. The software enables businesses to manage customer data, promotions, and loyalty programs within a single platform, addressing challenges related to fragmented sales channels and disconnected retail systems. Omnichannel Suite is intended to assist retailers in optimizing workflows and maintaining consistency across digital and physical touchpoints.

Overall experience with Omnichannel Suite

CEO

<50M USD, Retail

FAVORABLE

“I can highly recommend the solution to all shop owners”

5.0

Apr 18, 2023

We already did a lot of projects with Shopgate in the past. The Apps are easy to extend and they offer a large number of integrations, so most of the shopping carts are easily integrated.

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CRITICAL

About Company

Company Description

Shopgate specializes in providing modern commerce solutions. These solutions are aimed at reinforcing the initiatives of innovative retailers by increasing in-store visits and revenue, while optimizing total ownership cost. The Shopgate platform offers commerce solutions customised to suit the specific needs and extendibility of mid-market retailers. Further, it aids retailers in creating an integrated omnichannel experience catering to current consumer expectations.

Company Details

Company type

Private

Year Founded

2009

Head office location

Butzbach, Germany

Number of employees

11 - 50

Website

https://www.shopgate.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Omnichannel Suite

Performance of Omnichannel Suite Across Market Features

Omnichannel Suite Likes & Dislikes

I really like the great customer support, quick time to market and available integrations and extensions.

Fast APP, good innovations!

Simplicity. The app is easy publish changes. The platform dashboard is simple and easy to understand.

We did not experienced any major issue, that could not be resolved in the past.

Not really anything in my mind

Currently have no issues with the app.

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Peer Discussions

Omnichannel Suite Reviews and Ratings

Recommended Gartner Insights

Market Guide for Distributed Order Management Systems (Transitioning to Distributed Order Management)

<50M USD

Retail

Review Source

I can highly recommend the solution to all shop owners

Chief Operating Officer

Positive review from a long-term partner

Sep 5, 2022

Anything went fine with Shopgate. We are a customer for over 3 years now!

DTC Manager

50M-1B USD

Customer first! Always helpful.

Aug 19, 2022

We needed a partner that would help introduce our company into this channel. Their solutions were easy to implement and the service team has gone above and beyond to ensure business success as well as ease of implementation.

CMO

Great team, solutions and always open further development

Nov 29, 2021

We have been partners from the very beginning and were able to directly accompany the development of the solutions and the team. The solutions created have been convincing since their introduction and new developments were quickly taken up and implemented. The team is great, both support and development.

COO

Great App-Framework with quick and cost-efficient time-to-market

4.0

Great App-Framework with quick time-to-market, especially for SME. Very fast and helpful Support- and Account Management-Team. Not as flexibible for highly individualized solutions, but they are working on it and keep pushing.

Overview

Product Information on Omnichannel Suite

What is Omnichannel Suite?

Omnichannel Suite Pricing

Overall experience with Omnichannel Suite

“I can highly recommend the solution to all shop owners”