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  3. Omnichannel Suite
Logo of Omnichannel Suite

Omnichannel Suite

byShopgate
in
4.9
Market Presence: Distributed Order Management Systems, Digital Commerce

Overview

Product Information on Omnichannel Suite

Updated 13th October 2025

What is Omnichannel Suite?

Omnichannel Suite is a software designed to unify online and in-store retail operations by integrating commerce, fulfillment, and customer engagement functionalities. The software supports features such as centralized order management, inventory visibility, and the synchronization of product information across channels. It aims to facilitate processes like buy online pick up in store and ship from store, helping retailers streamline operations and offer flexible shopping experiences. The software enables businesses to manage customer data, promotions, and loyalty programs within a single platform, addressing challenges related to fragmented sales channels and disconnected retail systems. Omnichannel Suite is intended to assist retailers in optimizing workflows and maintaining consistency across digital and physical touchpoints.

Omnichannel Suite Pricing

Omnichannel Suite software uses a subscription-based pricing model, where fees are charged on a recurring basis, often depending on the features selected and the scale of usage. The software’s pricing may be structured according to business requirements, modules accessed, and level of support or customization included. Details about specific plan tiers and associated costs are typically provided upon request or consultation.

Overall experience with Omnichannel Suite

CEO
<50M USD, Retail
FAVORABLE

“I can highly recommend the solution to all shop owners”

5.0
Apr 18, 2023
We already did a lot of projects with Shopgate in the past. The Apps are easy to extend and they offer a large number of integrations, so most of the shopping carts are easily integrated.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 24th March 2025

Shopgate specializes in providing modern commerce solutions. These solutions are aimed at reinforcing the initiatives of innovative retailers by increasing in-store visits and revenue, while optimizing total ownership cost. The Shopgate platform offers commerce solutions customised to suit the specific needs and extendibility of mid-market retailers. Further, it aids retailers in creating an integrated omnichannel experience catering to current consumer expectations.

Company Details

Updated 29th April 2025
Company type
Private
Year Founded
2009
Head office location
Butzbach, Germany
Number of employees
11 - 50
Website
https://www.shopgate.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Omnichannel Suite
Performance of Omnichannel Suite Across Market Features

Omnichannel Suite Likes & Dislikes

Like

I really like the great customer support, quick time to market and available integrations and extensions.

Like

Fast APP, good innovations!

Like

Simplicity. The app is easy publish changes. The platform dashboard is simple and easy to understand.

Dislike

We did not experienced any major issue, that could not be resolved in the past.

Dislike

Not really anything in my mind

Dislike

Currently have no issues with the app.

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Peer Discussions

Omnichannel Suite Reviews and Ratings

Showing data for 5 ratings and reviews for Distributed Order Management Systems market. View all 6 ratings and reviews across markets for a complete picture.

4.9

(5 Ratings)

Rating Distribution

5 Star
80%
4 Star
20%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.8

Integration & Deployment

4.6

Service & Support

5.0

Product Capabilities

4.6

Filter Reviews
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Reviewer's Job Function
  • CEO
    <50M USD
    Retail
    Review Source

    I can highly recommend the solution to all shop owners

    5.0
    Apr 18, 2023
    We already did a lot of projects with Shopgate in the past. The Apps are easy to extend and they offer a large number of integrations, so most of the shopping carts are easily integrated.
  • Chief Operating Officer
    <50M USD
    Retail
    Review Source

    Positive review from a long-term partner

    5.0
    Sep 5, 2022
    Anything went fine with Shopgate. We are a customer for over 3 years now!
  • DTC Manager
    50M-1B USD
    Retail
    Review Source

    Customer first! Always helpful.

    5.0
    Aug 19, 2022
    We needed a partner that would help introduce our company into this channel. Their solutions were easy to implement and the service team has gone above and beyond to ensure business success as well as ease of implementation.
  • CMO
    <50M USD
    Retail
    Review Source

    Great team, solutions and always open further development

    5.0
    Nov 29, 2021
    We have been partners from the very beginning and were able to directly accompany the development of the solutions and the team. The solutions created have been convincing since their introduction and new developments were quickly taken up and implemented. The team is great, both support and development.
  • COO
    <50M USD
    Retail
    Review Source

    Great App-Framework with quick and cost-efficient time-to-market

    4.0
    Nov 29, 2021
    Great App-Framework with quick time-to-market, especially for SME. Very fast and helpful Support- and Account Management-Team. Not as flexibible for highly individualized solutions, but they are working on it and keep pushing.
Showing Result 1-5 of 5

Recommended Gartner Research

  • Market Guide for Distributed Order Management Systems

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